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State Farm Customer Service Jobs in Texas (NOW HIRING)

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State Farm Customer Service information

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$9

$17

$25

How much do state farm customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for state farm customer service in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on responsibilities.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance, paid time off, and opportunities for advancement. The job involves handling customer inquiries, using communication skills, and working in a team environment, often with standard office hours. Job satisfaction can vary based on individual preferences and work environment, but it is generally considered a reliable entry-level position in the insurance industry.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

What are popular job titles related to State Farm Customer Service jobs in Texas?

For State Farm Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching State Farm Customer Service jobs in Texas look for?

The top searched job categories for State Farm Customer Service jobs in Texas are:

What cities in Texas are hiring for State Farm Customer Service jobs?

Cities in Texas with the most State Farm Customer Service job openings:

State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Actively Licensed Property Casualty and Life Health Policy Service CSR

THOMAS J CLAY STATE FARM INSURANCE

Pasadena, TX • On-site

$21 - $35/hr

Full-time

Life, PTO

Re-posted 26 days ago

Job description

WELL ESTABLISHED STATE FARM AGENCY FOR OVER 60 YEARS SEEKING EXPERIENCED AND HIGHLY QUALIFIED AND FULLY AND ACTIVELY LICENSED CUSTOMER SERVICE REPRESENTATIVE TO PROVIDE SUPERIOR SERVICE WITH MULTILINE BONUS OPPORTUNITIES!

OUTSTANDING OFFICE ENVIRONMENT WITH EXCELLENT COMPENSATION INCLUDING LUNCH PERKS.

VERY INVOLVED AND ACTIVE AGENT ON SITE, PREVIOUS STATE FARM CSR EXPERIENCE PREFERRED I

CURRENT LICENSING REQUIREMENT IS NON-NEGOTIABLE SO DO NOT APPLY IF YOU DO NOT QUALIFY!

FLUENT SPANISH SPEAKER PREFERRED. THIS JOB WILL BE FILLED BY OR BEFORE JULY 15TH 2024.

THANK YOU FOR YOUR CONSIDERATION!         Agent, Tom Clay

Company Description

WELL, ESTABISHED AGENCY FOR OVER 60 YEARS, SEEKING MOTIVATED INDIVIDUALS THAT ARE FRIENDLY, ORGANIZED, SMART, HARD-WORKING AND RELIABLE INDIVIDUAL THAT DOES NOT USE THEIR PERSONAL PHONE OR OTHER DEVICES DURING WORK HOURS. (NO EXCEPTIONS) ONLY ONE POSITION AVAILABLE TO BE FILLED BY OR BEFORE JULY15TH, 2024.
BACKGROUND CHECK AND DRUG TESTING MANDATORY PRIOR TO START DATE. CURRENT UPDATED COMPLETE RESUME
REQUIRED TO BE CONSIDERED! THANK YOU!