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As of Aug 19, 2026, the average hourly pay for state farm customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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State Farm Customer Service jobs near you
A map of the United States highlighting the number of State Farm Customer Service job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of State Farm Customer Service job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service Representative - State Farm Agent Team Member

State Farm

Hilliard, OH • On-site

$34K - $70K/yr

Full-time

Life, Retirement, PTO

Re-posted 7 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,554 frontline employees who took The Breakroom Quiz

238th of 310 rated insurance

Job description

Benefits:
  • Life Insurance
  • Simple IRA
  • Flexible schedule
  • Paid time off
  • Training & development

Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency

Requirements
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Compensation: $34,000.00 - $70,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Shannon Best - State Farm Agent
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Hilliard, Ohio.
  • I am a second generation State Farm agent.
  • We have over 25 years of combined insurance experience in our office.

We look forward to speaking with you!
Company Website:

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