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State Farm Customer Service information

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$8

$15

$22

How much do state farm customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for state farm customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, candidates should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on the responsibilities.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance and paid time off. The job involves assisting customers with insurance policies and claims, often requiring good communication skills and familiarity with insurance products. Work schedules can vary, and opportunities for advancement are available within the company.

What are popular job titles related to State Farm Customer Service jobs in Georgia?

For State Farm Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching State Farm Customer Service jobs in Georgia look for?

The top searched job categories for State Farm Customer Service jobs in Georgia are:

What cities in Georgia are hiring for State Farm Customer Service jobs?

Cities in Georgia with the most State Farm Customer Service job openings:

State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Financial Services Representative - State Farm Agent Team Member

State Farm

Atlanta, GA • On-site

$48K - $80K/yr

Full-time

Retirement

Re-posted 2 days ago

State Farm rating

7.3

Company rating: 7.3 out of 10

Based on 1,562 frontline employees who took The Breakroom Quiz

241st of 315 rated insurance

Job description

Responsive recruiter
Benefits:
  • Opportunity for advancement
  • Training & development
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary

Securities Licensed Sales Team Member
Location: In Office: Qualified candidates (in or near hub location listed) should plan to spend time working in the office with clients as part of our work environment.
Financial Advisor - Meaningful Career, Not Just a Job!
Join a passionate team where your financial expertise makes a real difference.
At Kaitlin Ponce's State Farm Agency we offer a unique model with a base salary, an existing book of clients, and world-class investment products-so you can focus on what you do best: helping people achieve financial confidence.
What We Offer:
  • Base salary plus uncapped commission earning potential
  • Access to existing State Farm customer households
  • Wealth Academy Training and professional mentorship
  • Investment options through American Funds and BlackRock

What You'll Do:
  • Provide comprehensive financial advice and planning to clients
  • Build lasting relationships through proactive communication and trust
  • Partner with an experienced career agent to grow your business
  • Demonstrate sound judgment, market knowledge, and client-first integrity

What You'll Bring/Job Requirements:
  • 6, 63, and 65 Licenses
  • 2+ years of financial services experience
  • Proven relationship-building and advisory skills
  • Bachelor's degree preferred

Join a team where your skills are valued, your growth is supported, and your work truly matters
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity**
Compensation: $48,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Atlanta, GA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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