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State Farm Customer Service Jobs in Georgia (NOW HIRING)

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State Farm Customer Service information

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How much do state farm customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for state farm customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

How to get hired at State Farm Customer Service?

To get hired as a State Farm Customer Service representative, applicants should submit an online application through the company's careers website, demonstrate strong communication and problem-solving skills, and complete any required assessments or interviews. Relevant experience in customer service and familiarity with insurance products can improve chances of hiring. A high school diploma or equivalent is typically required, and some roles may require certification or licensing depending on responsibilities.

What are some common challenges faced by State Farm Customer Service representatives, and how can they be managed effectively?

State Farm Customer Service representatives often handle a high volume of inquiries, including claims, billing questions, and policy updates. A common challenge is balancing efficiency with providing personalized assistance, especially during peak hours or when addressing complex customer concerns. Developing strong communication skills and maintaining up-to-date knowledge of State Farm products can help manage these situations effectively. Additionally, teamwork and regular feedback from supervisors support professional growth and help representatives deliver consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service representative?

To thrive as a State Farm Customer Service representative, you need a solid understanding of insurance products, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and sometimes state insurance licensing is required. Excellent communication, patience, and conflict resolution skills are vital for building rapport and addressing client needs effectively. These competencies ensure customer satisfaction, retention, and compliance with industry standards in a dynamic service environment.

Is State Farm customer service a good job?

State Farm customer service roles typically offer stable employment with benefits such as health insurance, paid time off, and opportunities for advancement. The job involves handling customer inquiries, using communication skills, and working in a team environment, often with standard office hours. Job satisfaction can vary based on individual preferences and work environment, but it is generally considered a reliable entry-level position in the insurance industry.

What does a State Farm Customer Service representative do?

A State Farm Customer Service representative assists customers with their insurance needs, such as answering questions about policies, processing claims, making policy changes, and providing billing support. They serve as the main point of contact between customers and the company, ensuring that clients receive prompt and accurate information. Representatives often handle phone calls, emails, and sometimes in-person visits, always aiming to provide excellent service and resolve customer concerns efficiently.

What is the difference between State Farm Customer Service vs State Farm Insurance Agent?

AspectState Farm Customer ServiceState Farm Insurance Agent
CredentialsBasic customer service training, sometimes licensing depending on stateRequired insurance licenses, certifications, and licensing exams
Work EnvironmentCall centers, online support, in-person customer interactionsOffice-based, client meetings, community events
Employer & IndustryState Farm, insurance and financial servicesState Farm, insurance sales and financial advising

State Farm Customer Service representatives primarily handle customer inquiries, policy support, and issue resolution, often requiring basic training. In contrast, State Farm Insurance Agents actively sell policies, provide personalized advice, and require licensing and certifications. Both roles work within the insurance industry but differ in responsibilities, credentials, and work environment.

What are popular job titles related to State Farm Customer Service jobs in Georgia? For State Farm Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching State Farm Customer Service jobs in Georgia look for? The top searched job categories for State Farm Customer Service jobs in Georgia are:
What cities in Georgia are hiring for State Farm Customer Service jobs? Cities in Georgia with the most State Farm Customer Service job openings:
State Farm Customer Service jobs near you
Infographic showing various State Farm Customer Service job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative - State Farm Agent Team Member

State Farm

Buford, GA • On-site

$4.0K - $65K/wk

Other

Medical, Life, Retirement, PTO

Re-posted 7 days ago

State Farm rating

7.4

Company rating: 7.4 out of 10

Based on 1,546 frontline employees who took The Breakroom Quiz

226th of 304 rated insurance

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Paid time off
  • Parental leave
  • Signing bonus
  • Training & development
  • Free food & snacks
  • Opportunity for advancement
• Now Inviting Candidates to Apply
Join a winning insurance and financial services team. Apply to become a State Farm Customer Service Representative responsible for taking care of existing customers and up-selling additional products.
Unexpected events happen. We are looking for team members who want to be involved in the lives of others to help them plan against the financial impact that occurs when the unexpected happens.
When it comes to making responsible insurance and financial decisions, people procrastinate and purchase inferior products. People purchase insurance and financial products that lack the most important benefits. These people need our help to make better and more responsible decisions.
We are hiring new team members who have a passion for serving our existing customers and helping them obtain additional products that will save them from a financial disaster when the unexpected happens.
This is a rewarding career for the right person. If you have what it takes, you will enjoy a higher income that pays you for working hard and achieving results. We will teach you the skills of insurance planning, selling, and maintaining a strong clientele who will send you referrals and continue to purchase products from you as their life grows.
If you have the following personality traits, character traits, attitudes, and motivations, we invite you to try out for our team.
Are you...
• Results oriented and goal driven and can work independently without close supervision.
• You want an opportunity to be a part of something that is lasting.
• A desire to be trained to serve customers and pivot to additional products.
• You are confident in your abilities, and your are an optimistic person who believes that your actions can positively impact your future.
• You can imagine success then create it. You don't blame other people and circumstances for your challenges.
• You like people and have a strong desire to help them.
• You are intelligent and are willing to study and learn the necessary skills, to gain an insurance license, to learn our products, and learn to use our computer systems.
• Your character is your strength. You are honest, hard-working, treat other people the way you want to be treated, and you take responsibility for your actions and your future.
• You have disciplined yourself not to get distracted by unproductive activities.
• You see servicing and growing customers as a worthy profession. You have researched State Farm and realize the value of service and quality products that we bring to customers.
• You can serve others by listening to their challenges, discovering their needs, presenting quality solutions, then getting their commitment to take your advice.
• You can gain customers based on the service and quality products that you recommend; even though, you may not always have the lowest price. You can keep them as a customer, because they trust you and your service, not price.
If you have what it takes, we will train you to use our proven systems, and you can create the following future for yourself:
You have taken advantage of the strong leadership and coaching from your sales mentor. You executed the tried-and-true model that proved successful for many other State Farm team members. Your income is above and beyond what you could have ever imagined. You help your clients build solid financial futures. You are excited about the retirement income you are building for yourself and your family.
Career Benefits:
• Base Salary plus a very lucrative commission program. ($40,00-$65,000 range)
• 401k Plan including Health benefits
• Great bonus potential for top performers
• Paid time off - vacation, personal time, sick time and Holidays paid
• Extensive training available
Compensation: $45,000.00 - $65,000.00 per year
Are You Driven & Ambitious?
We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you want to work in an environment that is fun, challenging, and rewarding, then Carter Nicholson - State Farm Agent may be the right fit for you!
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • I have been a State Farm agent since 2012.
  • I am a proud graduate of University of Georgia.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, National Quality Award, Silver Scroll, and New Agent Program Qualifier

Apply now and let us put you on the path to success
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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