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Customer Success Agent Jobs in Georgia (NOW HIRING)

Jacobs & CO Mortgage

Customer Success Agent

Atlanta, GA · On-site

$14.75 - $19.75/hr

We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub LLC

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub, LLC.

Customer Success Manager

Vinnings, GA · On-site

$90 - $120/hr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

Delaney Co

Customer Success Specialist

Sugar Hill, GA

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her ... agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more ...

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Customer Success Agent information

See Georgia salary details

$8

$15

$23

How much do customer success agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer success agent in Georgia is $15.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.83 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Georgia?

For Customer Success Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Georgia look for?

The top searched job categories for Customer Success Agent jobs in Georgia are:

What cities in Georgia are hiring for Customer Success Agent jobs?

Cities in Georgia with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Georgia as of August 2026, with employment types broken down into 73% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $31,911 per year, or $15.3 per hour.

Customer Success Agent

Jacobs & CO Mortgage

Atlanta, GA • On-site

$14.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Jacobs & Co. has been a trusted partner in helping borrowers achieve homeownership for over 9 years. Our team-oriented atmosphere fosters a culture of excellence, focused on delivering exceptional customer experiences. We prioritize being a trusted advisor to clients, tailoring services to meet their unique needs and circumstances.
We are seeking a dedicated and enthusiastic Customer Success Agent to join our team at a leading mortgage company. The ideal candidate will be responsible for ensuring customer satisfaction, providing exceptional service, and maintaining strong relationships with our clients. This is a full-time, on-site position that requires excellent communication skills and a passion for helping others.

Job Requirements

  • Proven experience in customer service or a related field

  • Strong communication and interpersonal skills

  • Ability to handle multiple tasks and prioritize effectively

  • Detail-oriented with strong organizational skills

  • Proficiency in using CRM software and other relevant tools

  • Ability to work independently and as part of a team

  • Knowledge of the mortgage industry is a plus

Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Retirement savings plan

  • Professional development opportunities

  • Supportive and collaborative work environment