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Work From Home Customer Service Ticket Agent Jobs

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

Work From Home-Customer Service ***Equipment Provided*** ***Paid Training*** SCHEDULE: * Training: Monday-Friday 9:00am-5:00pm EST for 2 weeks (100% attendance is required.) * Working: Monday-Friday ...

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How much do work from home customer service ticket agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for work from home customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a work from home customer service ticket agent?

A Work From Home Customer Service Ticket Agent assists customers with inquiries, issues, and support requests related to tickets, reservations, or services. They communicate via phone, email, or chat to resolve problems, provide information, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with customer service software. Working remotely, agents must have a reliable internet connection and a quiet workspace to effectively assist customers.

What does a typical day look like for a work from home customer service ticket agent?

A typical day for a Work From Home Customer Service Ticket Agent involves logging into a secure ticketing platform, reviewing and prioritizing new customer inquiries, and responding to support requests via email, chat, or an online portal. Agents often collaborate with teammates or other departments through virtual meetings or messaging tools to resolve more complex issues. Throughout the day, you may be expected to document case details, track ticket statuses, and ensure all communications follow company guidelines. The remote setup offers flexibility, but it also requires strong time management and proactive communication skills to stay organized and meet performance goals.

What are the key skills and qualifications needed to thrive as a work from home customer service ticket agent?

To excel as a Work From Home Customer Service Ticket Agent, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools, are typically required; some employers may prefer customer service certifications. Active listening, patience, and the ability to work independently help agents deliver outstanding support remotely. These qualifications ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

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Work From Home Customer Service Ticket Agent jobs near you
Infographic showing various Work From Home Customer Service Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Work From Home Customer Service

Globe Life American Income Division

Killeen, TX • On-site, Remote

$14.25 - $19.50/hr

Full-time

Medical, Life

Posted 2 days ago

New

Job description

Remote Customer Service Representative - Benefits Advisor (Work From Home)
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)Join AO - Where Opportunity, Growth & Flexibility Come Together
Are you looking for a rewarding career that offers flexibility, professional development, and the opportunity to make a meaningful difference?
AO is seeking motivated, service-oriented professionals to join our growing team as a Remote Customer Service Representative - Benefits Advisor. In this role, you'll work directly with clients who have requested information regarding their benefits, helping them understand their options while delivering exceptional customer service and ongoing support through virtual appointments.
Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, banking, call center operations, or sales, we provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.About AO
For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, professional development, and long-term career growth.
Our fully remote work environment allows our representatives to build successful careers from home while receiving ongoing coaching, leadership development, and performance-based advancement opportunities.What You'll DoCustomer Service & Client Support
As a Remote Customer Service Representative - Benefits Advisor, you'll work with clients who have requested information about their available benefits and coverage options.
Responsibilities include:
  • Meet with clients virtually through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and supplemental coverage
  • Review existing policies and explain available solutions
  • Assist clients with applications, enrollments, and benefit updates
  • Provide ongoing customer service and follow-up support
  • Maintain accurate client records and documentation
  • Help clients understand their available financial protection options
  • Build long-term relationships through professionalism, trust, and exceptional service
Professional Development
  • Participate in virtual training and mentorship programs
  • Attend leadership development and coaching sessions
  • Learn industry products, systems, and best practices
  • Collaborate with a supportive remote team
  • Continue developing communication, customer service, and leadership skills
What We Offer100% Remote Work
  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Modern virtual work environment
Weekly Pay & Performance Bonuses
  • Weekly compensation
  • Performance-based incentives
  • Leadership bonuses
  • Recognition programs
Comprehensive Training
  • Structured onboarding
  • Ongoing mentorship
  • Weekly virtual coaching
  • Leadership development opportunities
Benefits
Eligible representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and incentive travel
  • Industry-leading virtual technology and collaboration tools
Career Advancement
  • Performance-based promotions
  • Clear leadership pathways
  • Promotion-from-within culture
  • Long-term professional growth
Qualifications
We're looking for individuals who demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service mindset
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Ability to work independently in a remote environment
  • Adaptability and problem-solving skills
  • Professionalism and integrity
  • Desire for continuous personal and professional growth
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Customer Support
  • Client Relations
  • Healthcare
  • Retail
  • Hospitality
  • Sales
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.Ready to Grow with AO?
If you're looking for a flexible remote career where your communication skills, commitment to service, and desire to grow are valued, we'd love to hear from you.
Apply today and discover how a career with AO can help you build your future while making a positive impact on the lives of working families.Work From Home. Help Families. Grow Your Career. Build Your Future. 🚀

Apply