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How much do work from home customer service ticket agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for work from home customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a Work From Home Customer Service Ticket Agent job?

A Work From Home Customer Service Ticket Agent assists customers with inquiries, issues, and support requests related to tickets, reservations, or services. They communicate via phone, email, or chat to resolve problems, provide information, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with customer service software. Working remotely, agents must have a reliable internet connection and a quiet workspace to effectively assist customers.

What are the key skills and qualifications needed to thrive in the Work From Home Customer Service Ticket Agent position, and why are they important?

To excel as a Work From Home Customer Service Ticket Agent, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools, are typically required; some employers may prefer customer service certifications. Active listening, patience, and the ability to work independently help agents deliver outstanding support remotely. These qualifications ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

What does a typical day look like for a Work From Home Customer Service Ticket Agent?

A typical day for a Work From Home Customer Service Ticket Agent involves logging into a secure ticketing platform, reviewing and prioritizing new customer inquiries, and responding to support requests via email, chat, or an online portal. Agents often collaborate with teammates or other departments through virtual meetings or messaging tools to resolve more complex issues. Throughout the day, you may be expected to document case details, track ticket statuses, and ensure all communications follow company guidelines. The remote setup offers flexibility, but it also requires strong time management and proactive communication skills to stay organized and meet performance goals.

More about Work From Home Customer Service Ticket Agent jobs
What cities are hiring for Work From Home Customer Service Ticket Agent jobs? Cities with the most Work From Home Customer Service Ticket Agent job openings:
What states have the most Work From Home Customer Service Ticket Agent jobs? States with the most job openings for Work From Home Customer Service Ticket Agent jobs include:
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Work From Home Customer Service Ticket Agent jobs near you
Infographic showing various Work From Home Customer Service Ticket Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Work From Home Customer Service

Work From Home Customer Service

American Income Life Insurance Company

Boston, MA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 20 days ago

Job description

AO Globe Life is actively hiring professionals to help families and individuals across the United States access important supplemental benefit programs-all from the comfort of home. This mission-driven, remote-first opportunity offers professional growth, meaningful work, and long-term career development.
Whether you are early in your career or exploring a new professional path, this role allows you to make a real impact while building valuable experience in a supportive environment.
In this position, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options.
Key Responsibilities
  • Connect with individuals who have expressed interest in learning about benefit programs
  • Schedule and conduct virtual consultations with clients via Zoom
  • Explain available benefit options and assist clients through the enrollment process
  • Maintain accurate client records and follow-up communications
  • Deliver excellent client service and build lasting relationships
  • Participate in ongoing training sessions, mentorship, and team meetings
What We Offer
  • 100% remote position - work from anywhere in the United States
  • Flexible scheduling
  • Warm leads provided - no cold calling or prospecting
  • Weekly pay via direct deposit
  • Full training and ongoing development support
  • Monthly and quarterly performance bonuses
  • Leadership and advancement opportunities for high-performing team members
  • Supportive and collaborative team environment
Who Thrives in This Role
  • Strong communicators with a client-first mindset
  • Self-starters who are organized and comfortable working independently
  • Individuals comfortable using Zoom, digital tools, and cloud-based systems
  • Experience in customer service, sales, or consulting is helpful but not required
  • Growth-minded individuals who are coachable and motivated to succeed
Requirements
  • Must be legally authorized to work in the United States
  • Windows-based laptop or desktop computer with a webcam
  • Reliable internet connection
About AO Globe Life
For more than 70 years, AO Globe Life has been a trusted provider of supplemental benefits to working families across the United States. We proudly serve union members, veterans, credit union members, and associations nationwide while offering meaningful remote career opportunities focused on service, integrity, and growth.
Ready to Apply?
If you're ready to build a flexible remote career while helping families access important benefits, apply today to learn more about joining our team.

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