Work From Home Customer Service Ticket Agent Jobs

AO | 100% Remote | Flexible Schedule | No Experience Required

Looking for an entry-level remote career where your attitude, work ethic, and willingness to learn matter more than years of experience?

AO is seeking motivated, people-focused individuals to join our growing virtual team as Customer Service Agents. You'll work directly with individuals and families through scheduled virtual appointments, helping answer questions, explain available benefits, assist with enrollment, and provide ongoing client support.

No previous insurance experience is required. We provide comprehensive training, mentorship, licensing guidance, and ongoing professional development.

✔ 100% Remote / Work From Home
✔ Entry Level — No Insurance Experience Required
✔ Qualified Leads Provided — No Cold Calling
✔ Weekly Performance-Based Pay + Bonuses
✔ Flexible Scheduling
✔ Full Training & Mentorship
✔ Residual Income Opportunities
✔ Leadership & Career Advancement

As a Customer Service Agent, you'll combine relationship building, client support, and consultative insurance sales to help families better understand their available options.

• Connect with clients through scheduled Zoom and phone appointments

• Listen to client needs and provide clear, professional guidance

• Answer questions about available benefits and coverage

• Explain life, accident, and supplemental health insurance options

• Help clients identify coverage that aligns with their needs

• Guide eligible clients through applications and enrollment

• Assist existing clients with policy reviews and beneficiary updates

• Provide ongoing policy and customer support

• Maintain accurate digital records and follow-up communication

• Build lasting client relationships through trust and consistent service

Our approach emphasizes education, needs analysis, and customer service—not high-pressure sales.

Work remotely anywhere within the United States. Client appointments, training, coaching, and team meetings are conducted virtually.

Focus on helping individuals who have requested information regarding available benefits.

No traditional cold calling and no purchasing leads.

Create a schedule that supports your lifestyle and personal responsibilities while maintaining the consistency needed to build your career.

Compensation opportunities include:

• Weekly commission-based pay

• Performance bonuses

• Uncapped earning potential

• Renewal and residual income opportunities

• Leadership compensation opportunities as you advance

This is a performance-based opportunity rather than a guaranteed hourly wage or salary. Individual earnings vary based on production and results.

You don't need an insurance background to begin.

Our training and development program includes:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer service training

• Consultative sales development

• Communication and relationship-building skills

• One-on-one mentorship

• Weekly virtual coaching

• Leadership development

• Ongoing professional education

You'll have the opportunity to develop valuable, transferable skills in customer service, communication, sales, relationship management, organization, problem-solving, and leadership.

Qualifying representatives may have access to:

• ❤️ Health insurance reimbursement

• 🛡️ Company-supported life insurance

• 💵 Renewal and residual income opportunities

• 🤝 Union representation and professional support

• 📈 Leadership development and advancement

• 💻 Modern virtual technology and business resources

Eligibility and qualification requirements may apply.

We're looking for individuals who bring:

• Strong communication and active-listening skills

• Positive, professional attitude

• Genuine desire to help others

• Self-motivation and accountability

• Dependability and strong work ethic

• Adaptability and willingness to learn

• Effective organization and time management

• Comfort using computers and virtual technology

• Ability to work independently from home

• Team-oriented mindset

• Coachability and openness to feedback

• Desire to grow personally and professionally

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, client relations, or sales can be helpful—but is not required.

We value attitude, determination, consistency, and coachability over previous industry experience.

Applicants must:

• Be at least 18 years old

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have a computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based applications

• Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance is provided.

This opportunity is designed for individuals who want more than a short-term job.

As you develop your client relationships and professional skills, you may have opportunities to build:

• Renewal and residual income

• Increased earning potential

• Training and mentorship responsibilities

• Team leadership experience

• Management opportunities

• Long-term professional development

Advancement is based on performance, consistency, and leadership development—not simply seniority.

All interviews are conducted virtually through Zoom, making the hiring process convenient and accessible.

Qualified candidates will have the opportunity to learn more about the position, training program, licensing requirements, performance-based compensation, lead system, and career advancement opportunities.

If you're looking for an entry-level work-from-home career where you can help people, receive comprehensive training, build valuable skills, and create opportunities for long-term professional and financial growth, we'd love to meet you.

Submit your updated resume and contact information today to be considered.