ZipRecruiter

Log In

2

Work From Home Customer Service Ticket Agent Jobs

OnHires

Be Seen First

Work-From-Home Customer Service Agent

Salisbury, NC · Remote

$14/hr

We're expanding our North Carolina-based transportation support team and looking for Work-From-Home Customer Service Agents to join us. You'll spend your day on the phone helping customers get ...

New

OnHires

Be Seen First

Work-From-Home Customer Service Agent

Salisbury, NC · Remote

$14/hr

We're expanding our North Carolina-based transportation support team and looking for Work-From-Home Customer Service Agents to join us. You'll spend your day on the phone helping customers get ...

New

OnHires

Be Seen First

Work-From-Home Customer Service Agent

Salisbury, NC · Remote

$14/hr

We're expanding our North Carolina-based transportation support team and looking for Work-From-Home Customer Service Agents to join us. You'll spend your day on the phone helping customers get ...

New

TradeJobsWorkforce

$14.75 - $20.25/hr

Build your future with PayPal Work From Home Customer Service and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate ...

TradeJobsWorkforce

$14.75 - $20.25/hr

Build your future with PayPal Work From Home Customer Service and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

Work From Home-Customer Service ***Equipment Provided*** ***Paid Training*** SCHEDULE: * Training: Monday-Friday 9:00am-5:00pm EST for 2 weeks (100% attendance is required.) * Working: Monday-Friday ...

New

next page

Showing results 1-20

All JobsCustomer Service Ticket Agent JobsWork From Home Customer Service Ticket Agent Jobs

Work From Home Customer Service Ticket Agent information

See salary details

$9

$18

$27

How much do work from home customer service ticket agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for work from home customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a work from home customer service ticket agent?

A Work From Home Customer Service Ticket Agent assists customers with inquiries, issues, and support requests related to tickets, reservations, or services. They communicate via phone, email, or chat to resolve problems, provide information, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with customer service software. Working remotely, agents must have a reliable internet connection and a quiet workspace to effectively assist customers.

What are the key skills and qualifications needed to thrive as a work from home customer service ticket agent?

To excel as a Work From Home Customer Service Ticket Agent, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools, are typically required; some employers may prefer customer service certifications. Active listening, patience, and the ability to work independently help agents deliver outstanding support remotely. These qualifications ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

What does a typical day look like for a work from home customer service ticket agent?

A typical day for a Work From Home Customer Service Ticket Agent involves logging into a secure ticketing platform, reviewing and prioritizing new customer inquiries, and responding to support requests via email, chat, or an online portal. Agents often collaborate with teammates or other departments through virtual meetings or messaging tools to resolve more complex issues. Throughout the day, you may be expected to document case details, track ticket statuses, and ensure all communications follow company guidelines. The remote setup offers flexibility, but it also requires strong time management and proactive communication skills to stay organized and meet performance goals.

More about Work From Home Customer Service Ticket Agent jobs
What cities are hiring for Work From Home Customer Service Ticket Agent jobs? Cities with the most Work From Home Customer Service Ticket Agent job openings:
What states have the most Work From Home Customer Service Ticket Agent jobs? States with the most job openings for Work From Home Customer Service Ticket Agent jobs include:
What job categories do people searching Work From Home Customer Service Ticket Agent jobs look for? The top searched job categories for Work From Home Customer Service Ticket Agent jobs are:
Work From Home Customer Service Ticket Agent jobs near you
Infographic showing various Work From Home Customer Service Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Work-From-Home Customer Service Agent

OnHires

Salisbury, NC • Remote

$14/hr

Full-time

Medical

This job post has expired today. Applications are no longer accepted.

Job description

Job description

We're expanding our North Carolina-based transportation support team and looking for Work-From-Home Customer Service Agents to join us. You'll spend your day on the phone helping customers get accurate answers and real solutions to their transportation needs — with professionalism and empathy in every call.

Prior customer service experience isn't required. What matters is that you've held a job before (any industry counts), you communicate well, and you're ready to learn a new skill set through our paid training program.


Day-to-Day

  • Take inbound calls from customers needing transportation assistance
  • Deliver friendly, accurate, and professional service on every call
  • Update customer records in company systems accurately and promptly
  • Stick to established procedures and quality benchmarks
  • Maintain strong attendance during training and your assigned shifts
  • Communicate clearly and stay composed with every customer


Why Join

  • Full-time W-2 position
  • 100% work-from-home
  • Fully paid training — no experience necessary
  • Flexible scheduling, including 2nd and 3rd shift options
  • Health insurance and other benefits for eligible full-timers
  • Growth opportunities with a stable, established employer
  • Part of a call center that operates 24/7, 365 days a year


Requirements

  • Live within 50 miles (straight-line distance) of Salisbury, North Carolina — NC or SC residents only
  • Able to work 40 hours/week on a consistent full-time schedule
  • Previous verifiable employment history required
  • Clear, confident verbal communicator
  • Positive attitude and openness to coaching
  • Reliable high-speed internet and a distraction-free home workspace
  • Willing to appear on camera during remote training
  • Available for one required in-person training day at our Salisbury office
  • Consistent, dependable attendance


Training Program

About three weeks of paid remote training, led live by instructors, covering the tools and processes you'll use daily. One in-person training day at the North Carolina office is mandatory; camera participation is required for all virtual sessions.


Location Eligibility

Remote does not mean "anywhere" for this role: your home must fall within a 50-mile straight-line radius of Salisbury, NC, and you must reside in North Carolina or South Carolina. Right on the boundary line? Still apply — we'll verify.

Company Description

We’re a global recruitment and staffing partner dedicated to finding, hiring, and managing
tech & creative talent.