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Work From Home Customer Service Ticket Agent Jobs

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to ... ticket creation or phone contact within the assigned TAT. - Manage, be accountable and take ...

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Work From Home Customer Service Ticket Agent information

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How much do work from home customer service ticket agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for work from home customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a work from home customer service ticket agent?

A Work From Home Customer Service Ticket Agent assists customers with inquiries, issues, and support requests related to tickets, reservations, or services. They communicate via phone, email, or chat to resolve problems, provide information, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with customer service software. Working remotely, agents must have a reliable internet connection and a quiet workspace to effectively assist customers.

What are the key skills and qualifications needed to thrive as a work from home customer service ticket agent?

To excel as a Work From Home Customer Service Ticket Agent, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools, are typically required; some employers may prefer customer service certifications. Active listening, patience, and the ability to work independently help agents deliver outstanding support remotely. These qualifications ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

What does a typical day look like for a work from home customer service ticket agent?

A typical day for a Work From Home Customer Service Ticket Agent involves logging into a secure ticketing platform, reviewing and prioritizing new customer inquiries, and responding to support requests via email, chat, or an online portal. Agents often collaborate with teammates or other departments through virtual meetings or messaging tools to resolve more complex issues. Throughout the day, you may be expected to document case details, track ticket statuses, and ensure all communications follow company guidelines. The remote setup offers flexibility, but it also requires strong time management and proactive communication skills to stay organized and meet performance goals.

More about Work From Home Customer Service Ticket Agent jobs
What cities are hiring for Work From Home Customer Service Ticket Agent jobs? Cities with the most Work From Home Customer Service Ticket Agent job openings:
What states have the most Work From Home Customer Service Ticket Agent jobs? States with the most job openings for Work From Home Customer Service Ticket Agent jobs include:
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Work From Home Customer Service Ticket Agent jobs near you
Infographic showing various Work From Home Customer Service Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Work From Home - Customer Service - Contract Opportunity

NEO Corporation

Remote

$12 - $15/hr

Other

Re-posted 15 days ago

Job description

Job Opportunity

Job Information

Date Opened 06/07/2026

Job Type: Full time

Industry: Customer Service

Work Experience: 0-1 year

Salary: $12-$17

City: Quincy

State/Province: Florida

Country: United States

Zip/Postal Code: 32351

About Us

VIRGO AND ARIES LLC was founded to help individuals and small businesses thrive by connecting talent with opportunity. Our mission is to empower entrepreneurs, professionals, and business owners with tailored solutions that support growth, success, and career development.

Job Description

We partner with independent contractors who are serious about remote work and capable of managing their responsibilities in a professional home office environment. This opportunity is ideal for individuals who:

  • Can follow structured systems without hand-holding
  • Show up consistently and on time
  • Understand that remote work requires accountability

Role Overview:

Provide customer service support via phone

Resolve inquiries using established processes

Document interactions accurately

Maintain performance standards throughout certification and production

Requirements:

What You Should Know Before Applying:

This is a 1099 independent contractor opportunity

Certification attendance is mandatory

Startup and equipment requirements apply

Missing certification or performance benchmarks may result in removal

Technical & Workspace Requirements:

Quiet, distraction-free home workspace

Wired high-speed internet

Windows-based PC (no Mac or Chromebook)

USB headset required prior to start

Pay Structure:

Contract rates typically range $12–$15/hour, depending on program

Advancement opportunities are performance-based, not guaranteed

This opportunity rewards consistency, preparation, and follow-through.

Benefits:

Work From Home

Flexible Schedule - You Choose Your Own Schedule

We contract with agents within the United States, with the EXCEPTION of: California, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Vermont, Washington, and Wisconsin.

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