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Work From Home Customer Service Ticket Agent Jobs

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

If you have experience in retail or customer service, we want to hear from you! We are hiring ... WORK ENVIRONMENT AND WORKSPACE: * Dedicated home office workspace, ideally a separate room with its ...

Contec

Work at Home Customer Service Representative

$16.50 - $22.25/hr

Work at Home Customer Service Representative At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics ...

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How much do work from home customer service ticket agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for work from home customer service ticket agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a work from home customer service ticket agent?

A Work From Home Customer Service Ticket Agent assists customers with inquiries, issues, and support requests related to tickets, reservations, or services. They communicate via phone, email, or chat to resolve problems, provide information, and ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and familiarity with customer service software. Working remotely, agents must have a reliable internet connection and a quiet workspace to effectively assist customers.

What does a typical day look like for a work from home customer service ticket agent?

A typical day for a Work From Home Customer Service Ticket Agent involves logging into a secure ticketing platform, reviewing and prioritizing new customer inquiries, and responding to support requests via email, chat, or an online portal. Agents often collaborate with teammates or other departments through virtual meetings or messaging tools to resolve more complex issues. Throughout the day, you may be expected to document case details, track ticket statuses, and ensure all communications follow company guidelines. The remote setup offers flexibility, but it also requires strong time management and proactive communication skills to stay organized and meet performance goals.

What are the key skills and qualifications needed to thrive as a work from home customer service ticket agent?

To excel as a Work From Home Customer Service Ticket Agent, strong communication skills, problem-solving abilities, and a high school diploma or equivalent are essential. Experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools, are typically required; some employers may prefer customer service certifications. Active listening, patience, and the ability to work independently help agents deliver outstanding support remotely. These qualifications ensure efficient issue resolution, high customer satisfaction, and effective remote teamwork.

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Cities with the most Work From Home Customer Service Ticket Agent job openings:

What states have the most Work From Home Customer Service Ticket Agent jobs?

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Work From Home Customer Service Ticket Agent jobs near you
Infographic showing various Work From Home Customer Service Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Work From Home Customer Service Representative

ACC PREMIERE

Raleigh, NC • Remote

$11.50 - $12/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail or customer service, we want to hear from you!

We are hiring remote positions for candidates in AL, AR, GA, ID, IA, KS, NH, NC, OH, OK, PA, SC, TN, TX UT, WV, and WY! 

RESPONSIBILITIES:

  • Consult with customers to understand their needs and determine the best option.
  • Have excellent verbal communication skills
  • Ability to adapt to different types of customers and use positive language to represent yourself and the Company
  • Use excellent customer service skills to handle escalated customer interactions

WORK ENVIRONMENT AND WORKSPACE:

  • Dedicated home office workspace, ideally a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (direct connection to your router)
  • Three power connections
  • No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
  • Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

PREFERRED SKILLS:

  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High school diploma required; college education preferred
  • Experience with diagnosing and troubleshooting
  • Familiarity with supporting consumer products and/or services.

TRAINING:

  • Product Training
  • Systems Training
  • Live Remote Training
  • 100% attendance required

SCHEDULE:

  • Full-time: Monday-Friday 11:00AM-7:00PM EST

BENEFITS:

  • Health, dental, vision, and life insurance
  • 401(k)
  • Daily Pay
  • Employee assistance program
  • Gym membership subsidy
  • Referral Program

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Apply