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Phone Agent Jobs (NOW HIRING)

Crowley Auto Body

BDC Phone Agent

Bristol, CT · On-site

$15 - $20/hr

BDC Phone Agent CROWLEY CHRYSLER DODGE JEEP RAM - Bristol, CT 06010 Description Business Development Center (BDC) Phone Agent Crowley Auto Group Crowley Auto Group is seeking a motivated and customer ...

Crowley Auto Group

BDC Phone Agent

Bristol, CT · On-site

$15 - $20/hr

Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a motivated and customerfocused Business Development Center (BDC) Phone Agent to support our continued ...

MCI Careers

Contingent Disaster Relief Phone Agent

Iowa, IA · Remote

$12.50 - $16/hr

WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

... AGENT DO? We improve the customer's experience, providing exceptional solutions to simple requests ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

$14.10 - $16.25/hr

WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

Centinel Bank

Customer Support Specialist

Taos, NM · On-site

$17.50 - $23.75/hr

Customer Support Specialist We are seeking candidates for a Customer Support Specialist (Phone Agent) position. Primary position responsibilities include: * Welcome incoming web and phone inquiries ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

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How much do phone agent jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

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What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you

BDC Phone Agent

Crowley Auto Body

Bristol, CT • On-site

$15 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

BDC Phone Agent

CROWLEY CHRYSLER DODGE JEEP RAM - Bristol, CT 06010

Description

Business Development Center (BDC) Phone Agent Crowley Auto Group

Crowley Auto Group is seeking a motivated and customer-focused Business Development Center (BDC) Phone Agent to support our continued growth and deliver an exceptional experience to every caller. If you thrive in a fast-paced, professional environment and enjoy helping customers, this is an excellent opportunity to build your career with a respected, multi-franchise automotive group.

Responsibilities

  • Engage with customers by phone, text, and email to schedule service appointments and answer general inquiries.
  • Listen carefully to customer concerns and accurately document their needs to ensure proper appointment routing.
  • Review service history and maintenance schedules to assist customers in understanding recommended services.
  • Verify warranty or service contract details when applicable and communicate relevant information clearly.
  • Maintain accurate customer and vehicle records by updating CRM and scheduling systems.
  • Follow up with customers regarding upcoming appointments, declined services, and satisfaction checks.
  • Participate in ongoing training to stay current with manufacturer programs, service offerings, and dealership processes.
  • Support the Service Department by helping manage appointment flow and maximizing shop productivity.
  • Contribute to a positive team environment by taking ownership of tasks and seeking opportunities to add value.

What We Offer

  • Highly productive, fast-paced service departments
  • Paid training and ongoing professional development
  • Modern facilities with the latest technology and communication tools
  • Clean, professional, and supportive work environment
  • Paid Vacation & Sick Days
  • Health Insurance
  • 401(k) with match
  • Opportunities for growth within Crowley Auto Group

Qualifications

  • Strong communication and customer service skills
  • Ability to multitask while maintaining accuracy
  • Professional phone presence and active listening skills
  • Strong organizational and follow-up abilities
  • Comfort with CRM systems, scheduling tools, and basic computer applications
  • Problem-solving mindset with a focus on quality and results
  • Prior BDC, call center, or automotive experience is a plus but not required

Apply