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Phone Agent Jobs (NOW HIRING)

ASA Electronics, LLC

Tech Service Phone Agent

Elkhart, IN · On-site

Role Description The Tech Service Phone Agent is a full-time, on-site role based in Elkhart, IN. This position is responsible for answering inbound customer calls, providing technical support, and ...

Posted today

Omni Hotels & Resorts

Phone Operator

Bedford, PA · On-site

$13.75 - $17/hr

If you have operator / phone agent experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Responsibilities: * Maintain regular attendance ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

... AGENT DO? We improve the customer's experience, providing exceptional solutions to simple requests ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

$14.10 - $16.25/hr

WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our ...

Crowley Auto Body

Appointment Coordinator

Bristol, CT · On-site

Appointment Coordinator CROWLEY RV - Bristol, CT 06010 Business Development Center (BDC) Phone Agent - Crowley Auto Group Crowley Auto Group is seeking a motivated and customer-focused Business ...

Micahtek Inc

Quality Control Agent

Broken Arrow, OK · On-site

$13/hr

Primary Duties and Responsibilities • Perform on-line quality control for Call Center Phone ... Agent. • Assist with clerical functions in the Call Center as requested or needed. • Assist ...

MICAHTEK INC

Quality Control Agent

Broken Arrow, OK · On-site +1

Primary Duties and Responsibilities Perform on-line quality control for Call Center Phone Agents ... a Phone Agent. Assist with clerical functions in the Call Center as requested or needed. Assist ...

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Phone Agent information

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How much do phone agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.
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Phone Agent jobs near you
Infographic showing various Phone Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

Phone Agent

Saint Charles, IL • On-site

McGrath Honda St. Charles
See more jobs at McGrath Honda St. Charlesexternal

Full-time

Re-posted 23 days ago

Job description

At McGrath Honda St. Charles, we pride ourselves on delivering exceptional customer experiences and building lasting relationships. As a leader in the automotive industry, we are looking for a motivated and dynamic Sales BDC Representative to join our team. If youre passionate about sales, customer service, and helping people find the right solutions, we want to hear from you!
This is the heartbeat of our dealership where all of the customers first contact occurs over the phone.

Responsibilities
  • Respond to inbound leads and customer inquiries via phone, email, and text.
  • Proactively reach out to potential customers to schedule sales appointments.
  • Maintain and update customer records in the CRM system.
  • Provide exceptional customer service and follow-up to ensure satisfaction.
  • Conduct follow-up calls and emails to ensure customers' needs are met.

Qualifications
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Previous experience in customer service, telemarketing, or sales is a plus.
  • Positive attitude, team player, and a strong desire to succeed.

Apply