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Phone Agent Jobs (NOW HIRING)

MCI Careers

Contingent Disaster Relief Phone Agent

Iowa, IA · Remote

$12.50 - $16/hr

WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

$14.10 - $16.25/hr

WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MCI Careers

Contingent Disaster Relief Phone Agent

FL · Remote

... AGENT DO? We improve the customer's experience, providing exceptional solutions to simple requests ... phone, copier, and printer. The employee may occasionally be required to move about the office to ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

MetTel

Client Experience Agent

Salt Lake City, UT · On-site

$20 - $25/hr

Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also ...

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How much do phone agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for phone agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

How to make 1000 a week remote?

A phone agent can earn $1,000 a week remotely by working full-time hours, often 40 or more per week, and handling high-volume customer service or sales calls. Increasing earnings may involve developing strong communication skills, gaining experience, and working for companies that offer competitive pay or performance-based incentives.

What are phone agents?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a Phone Agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need good communication skills, basic computer proficiency, and sometimes customer service experience. Many employers require a high school diploma or equivalent and may prefer familiarity with chat platforms or CRM tools. Training is often provided, and a quiet, reliable internet connection is essential for remote work.

How to make 2000 a week working from home?

A phone agent can potentially earn $2,000 a week by working full-time, handling high-volume calls, and gaining experience in sales or customer service. Increasing income may involve developing strong communication skills, working for companies that offer commission or performance-based pay, and utilizing relevant tools like CRM software. Achieving this level of income typically requires consistent effort, a reliable internet connection, and possibly certifications in customer service or sales.

What job makes $10,000 a month without a degree?

A phone agent can potentially earn $10,000 a month through high-volume sales, commission-based pay, or working in specialized customer support roles for large companies. Success often depends on experience, skills, and the ability to handle high-pressure environments, with some roles offering performance bonuses or incentives.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

More about Phone Agent jobs
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What states have the most Phone Agent jobs? States with the most job openings for Phone Agent jobs include:
What job categories do people searching Phone Agent jobs look for? The top searched job categories for Phone Agent jobs are:
Phone Agent jobs near you

Default Servicing Phone Agent

First Horizon Bank

Knoxville, TN

Full-time

Medical, Dental, Vision, Retirement

Posted 25 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

35th of 142 rated banks

Job description

Location: On site at location listed in job posting.

Hours / Location: Monday-Friday, 9:30 AM – 6:00 PM EST. Average 40 hours per week.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:  

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs). 

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities: 

  • Negotiates and facilitates loan payment schedules for customers. 
  • Follows up on loan repayment agreements. 
  • Analyzes and determines future disposition of customer’s account. 
  • Verifies and documents all applicable information into collection system.
  • Attempts to negotiate payments via expedited payment methods.
  •  Handles all situations in a professional, ethical manner.
  • Escalates special situations or problems, as necessary.
  • Other duties as assigned.

Abilities:

  • Ability to evaluate situations and make appropriate business decisions
  • Ability to work in contact center environment, to include wearing a headset

Skills:

  • Excellent computer skills with strong knowledge of email and Microsoft Office
  • Strong verbal and written communication skills
  • Attention to detail and ability to identify potential issues

 Education and/or Work Experience Requirements:

  • High school diploma or equivalent required.
  • Bilingual (English/Spanish) a plus – ability to communicate proficiently in both English and Spanish

Physical Requirements:

  • Basic keyboarding or other repetitive motions
  • Lifting/pushing objects
  • Must be able to talk, listen and speak clearly on telephone
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

    Benefit Highlights
    • Medical with wellness incentives, dental, and vision
    • HSA with company match
    • Maternity and parental leave
    • Tuition reimbursement
    • Mentor program
    • 401(k) with 6% match
    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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