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Phone Agent Jobs in Florida (NOW HIRING)

EOS Hospitality

PBX Agent

Marathon, FL · On-site

... agent is preferred OR 2+ years experience in a high volume call center position with strong ... Superior telephone etiquette is required; must be able to easily "smile through the phone" in order ...

U-Haul

Reservation Agent

Pompano Beach, FL · On-site

$15.50 - $19.25/hr

Reservation Agent Shifts Thursday Saturday Monday 2-7pm Friday 3-8pm Sunday 12pm-5pm U-Haul is ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

Wyndham Hotels & Resorts

Front Desk Agent - Hotel

Ocala, FL · On-site

$12.75 - $16/hr

The Front Desk Agent is the first point of contact for guests. This role is responsible for ... with phone systems is essential. • Multilingual abilities are highly desirable to cater to our ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all ... Process all reservation requests, including changes and cancellations, by phone, fax, or other ...

Linchris

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

DAYTONA GRANDE

Front Desk Agent

Daytona Beach, FL · On-site

$13.75 - $17.25/hr

Operate phone systems to respond to calls promptly and professionally while maintaining excellent ... Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for ...

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL · On-site

$13.50 - $17/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

Linchris Hotel Corporation

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

DAYTONA GRANDE

Front Desk Agent

Daytona Beach, FL · On-site

$17/hr

Operate phone systems to respond to calls promptly and professionally while maintaining excellent ... Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$15 - $20/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$15 - $20/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$13.25 - $16.50/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

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Phone Agent information

See Florida salary details

$8

$15

$49

How much do phone agent jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for phone agent in Florida is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $14.04 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Florida?

For Phone Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Florida look for?

The top searched job categories for Phone Agent jobs in Florida are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,372 per year, or $15.1 per hour.

Onboarding Phone Agent

Hallandale Pharmacy

Fort Lauderdale, FL • On-site

Full-time

Re-posted 16 days ago

Job description

Description:

JOB SUMMARY

The Onboarding Phone Agent is responsible for serving as the primary point of contact for incoming and outgoing onboarding-related phone calls. This role provides exceptional service to prospective and existing clinic accounts by assisting with onboarding inquiries, account setup, provider additions, documentation requirements, compliance, and Life File support. The Onboarding Phone Agent works closely with internal departments to ensure a seamless onboarding experience while maintaining compliance with company policies and procedures.


DUTIES AND RESPONSABILITIES

  • Answer and manage a high volume of inbound and outbound onboarding-related phone calls professionally and efficiently.
  • Assist clinics with onboarding questions, account setup, provider additions and removals, and onboarding documentation requirements.
  • Provide guidance on navigating Life File and onboarding processes.
  • Warm transfer calls to the appropriate department when inquiries fall outside the onboarding scope.
  • Document all customer interactions accurately within Salesforce and other internal systems.
  • Review onboarding documentation for completeness and communicate any missing requirements to clinics.
  • Follow established onboarding SOPs and compliance procedures.
  • Coordinate with Billing, Sales, Compliance, Account Management, and other departments to ensure a smooth onboarding experience.
  • Respond to voicemails and follow up with clinics in a timely manner.
  • Maintain professionalism, empathy, and excellent communication throughout every interaction.
  • Meet department productivity, quality, and customer service expectations.
  • Perform other onboarding-related duties as assigned.
Requirements:

SKILLS & ABILITIES

  • Strong verbal and written communication skills.
  • Excellent telephone etiquette and active listening skills.
  • Ability to provide a positive and professional customer experience.
  • Strong organizational and time management skills.
  • Ability to multitask while maintaining accuracy.
  • Comfortable learning and explaining onboarding processes and system navigation. ? Ability to work collaboratively across multiple departments.
  • Strong attention to detail and problem-solving skills.
  • Proficient with Microsoft Office and computer-based systems.
  • Ability to adapt to changing priorities in a fast-paced environment.


EDUCATION & EXPERIENCE

  • High school diploma or equivalent required.
  • Minimum of 2 years of customer service experience in a phone-based environment.
  • Experience handling a high volume of inbound and outbound calls.
  • Experience in healthcare, pharmaceutical, medical, or onboarding environments is preferred.
  • Experience using CRM systems such as Salesforce is preferred.