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Phone Agent Jobs in Florida (NOW HIRING)

Crestview Management, LLC

Front Desk Agent

Treasure Island, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent Location: St Pete Beach, FL, 33706 We are seeking a Front Desk Agent to join our ... Answer phone calls and respond to inquiries * Assist guests with any requests or issues * Maintain ...

Columbia Sussex

Front Desk Agent

Saint Pete Beach, FL · On-site

$13.50 - $17.25/hr

Front Desk Agent Location: St Pete Beach, FL, 33706 We are seeking a Front Desk Agent to join our ... Answer phone calls and respond to inquiries * Assist guests with any requests or issues * Maintain ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems ...

U-Haul

Reservation Agent (In-Office)-2

Clermont, FL · On-site

$14.25 - $17.75/hr

Reservation Agent (In-Office)-2 U-Haul is looking for someone who enjoys being part of a team ... Discounts on Apple products, Dell computers, cell phone plans, hotels, and more * 401(k) Savings ...

Nexxaworks

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Customer Service Agent We are seeking a dedicated and enthusiastic Customer Service Agent to join ... Respond promptly and professionally to customer inquiries via phone, email, and chat. * Resolve ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems ... Familiarity with inbound and outbound customer service processes and phone systems. * Basic ...

Universal Weather and Aviation

Guest Services Agent

Tampa, FL · On-site

$13.75 - $17.25/hr

Guest Services Agent The Guest Services Agent is responsible for coordinating catering operations ... phone queue as assigned by management. o Work on assigned e-mails that are coordinated by ...

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All JobsPhone Agent JobsPhone Agent Jobs in Florida

Phone Agent information

See Florida salary details

$8

$15

$49

How much do phone agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone agent in Florida is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $14.04 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Florida?

For Phone Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Florida look for?

The top searched job categories for Phone Agent jobs in Florida are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,372 per year, or $15.1 per hour.

Evening Front Desk Agent

Carmel Management LLC

Fort Pierce, FL • On-site

$13 - $14/hr

Full-time

Re-posted 27 days ago

Job description

Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. 

Responsibilities
  • Monitor the maintain knowledge of hotel operations and activities
  • Take reservations and answer questions via phone, email, and in-person
  • Build rapport with guests and identify their needs through friendly conversation and open-ended questions
  • Describe the features and amenities of guest rooms
  • Ensure compliance with health and quality standards
Qualifications 
  • Friendly and outgoing personality
  • Familiarity with hospitality industry standards
  • Proficient in English; knowledge of other languages is a plus
  • Computer literacy
  • Able to resolve issues with a customer-focused orientation
  • Able to lift 30 pounds