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Phone Agent Jobs in Florida (NOW HIRING)

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL

$13.50 - $17/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

Linchris

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

DAYTONA GRANDE

Front Desk Agent

Daytona Beach, FL · On-site

$13.75 - $17.25/hr

Operate phone systems to respond to calls promptly and professionally while maintaining excellent ... Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for ...

DAYTONA GRANDE

Front Desk Agent

Daytona Beach, FL · On-site

$17/hr

Operate phone systems to respond to calls promptly and professionally while maintaining excellent ... Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for ...

SHERATON TAMPA BRANDON HOTEL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

Linchris Hotel Corporation

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent Location: Sheraton Tampa Brandon Company: Linchris Hotel Corporation About Us ... phone. This role requires a person who is organized, detail-oriented, and able to handle the ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$15 - $20/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$13.25 - $16.50/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

Home2 Suites Brandon FL

Front Desk Agent

Tampa, FL · On-site

$13 - $16.50/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at ... Answer phone calls and respond to online inquiries in a timely and professional manner * Assist ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$15 - $20/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Lew Capital Group LLC

Front Desk Agent

Clearwater, FL · On-site

$15 - $20/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... Take reservations and answer questions via phone, email, and in-person * Build rapport with guests ...

Insight Global

Insurance Sales Agent

Tampa, FL · On-site

$21.33/hr (+ commission)

As an inside sales agent, you will be responsible for selling ACA products and programs to potential and existing customers over the phone or online. You will also educate and assist customers with ...

Carmel Management LLC

Evening Front Desk Agent

Fort Pierce, FL · On-site

$12.75 - $16.25/hr

The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys ... phone, email, and in-person Build rapport with guests and identify their needs through friendly ...

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Showing results 21-40

All JobsPhone Agent JobsPhone Agent Jobs in Florida

Phone Agent information

See Florida salary details

$8

$15

$49

How much do phone agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone agent in Florida is $15.08, according to ZipRecruiter salary data. Most workers in this role earn between $9.38 and $14.04 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Florida?

For Phone Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Florida look for?

The top searched job categories for Phone Agent jobs in Florida are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,372 per year, or $15.1 per hour.

Receptionist - State Farm Agent Team Member

Melissa Snively - State Farm Agent

Lithia, FL • On-site

$15 - $18/hr

Part-time

PTO

Re-posted 25 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Training & development
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement

ROLE DESCRIPTION:
Melissa Snively - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Full-time AND part-time positions available.
WE ARE SEEKING TO FILL FULL-TIME AND PART-TIME POSITIONS.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
 
RESPONSIBILITIES: 
  • Greet customers warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling with existing customers and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
  • Provide excellent customer service and follow up on customer needs.
  • Support the team with various office administrative tasks and projects.
QUALIFICATIONS: 
  • Excellent phone skills and ability to make great first impressions.
  • Previous experience in a receptionist or customer service role preferred, but not required.
  • Very strong communication and interpersonal skills.
  • Organizational and multitasking abilities.
  • Comfortable with engaging in conversations in-person and over the phone.
  • Good computer skills, including Microsoft Office and CRM systems.
Check out our website to see more about our office https://melissayouragent.com/