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Remote Chat Support Agent Jobs in Florida (NOW HIRING)

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Essence Journey

Remote Customer Support Associate

Orlando, FL · Remote

$16.25 - $22.50/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

Tampa, FL · Remote

$16.50 - $22.75/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

Miami, FL · Remote

$16.75 - $23/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

Essence Journey

Remote Customer Support Associate

Orlando, FL · Remote

$16.25 - $22.50/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

You'll handle support inquiries across multiple channels, via phone, chat and email, while ensuring ... Must have been a Tier 2 agent for at least 3 months. Shift Available Sunday, Wednesday, Thursday ...

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Remote Chat Support Agent information

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Florida? For Remote Chat Support Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Florida look for? The top searched job categories for Remote Chat Support Agent jobs in Florida are:
What cities in Florida are hiring for Remote Chat Support Agent jobs? Cities in Florida with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Florida as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Remote Chat & Email Support Representative

Jobs for Humanity

Fort Lauderdale, FL • Remote

$16.25 - $20.75/hr

Full-time

Posted 20 days ago

Job description

Job Description

We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a first point of contact, you will play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get the support they need to thrive. This is a full-time, remote position for a candidate who is passionate about helping others and excels in written communication.

Responsibilities:

  • Respond promptly and professionally to customer enquiries via live chat and email channels.
  • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
  • Maintain detailed and accurate records of all customer interactions and feedback within our systems.
  • Collaborate with internal teams to manage and resolve more complex enquiries.
  • Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
  • Embody the company's commitment to transparency and speed in all communications.


Qualifications:

  • Proven experience in a customer support role, with a strong focus on chat and email communication.
  • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
  • Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • A customer-focused mindset with a patient, empathetic, and professional demeanour.
  • Proficiency with customer support software and CRM systems is an advantage.
  • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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