Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...
Quick apply
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...
Portland, ME · Remote
$25 - $27/hr
We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for customers seeking immediate ...
Quick apply
Portland, ME · Remote
$25 - $27/hr
We are looking for a dedicated and empathetic Live Chat Support Agent to join our agile customer service team. In this role, you will be the frontline representative for customers seeking immediate ...
Portland, ME · Remote
$20 - $23/hr
We are seeking a dedicated and customer-focused Online Support Agent to join our dynamic customer ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...
Quick apply
Portland, ME · Remote
$20 - $23/hr
We are seeking a dedicated and customer-focused Online Support Agent to join our dynamic customer ... Respond promptly and professionally to customer inquiries via live chat, email, and support ...
As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...
As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...
Columbia, MD · On-site
$50K - $55K/yr
Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.
Quick apply
Columbia, MD · On-site
$50K - $55K/yr
Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
MinistryPlatform Support Agent Are you interested in being part of a technology company that is ... chat, email, phone, and screen sharing * Troubleshoot issues reported by customers and provide ...
Cherry Hill, NJ · On-site
$19.50/hr
As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...
Cherry Hill, NJ · On-site
$19.50/hr
As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...
Cherry Hill, NJ · Hybrid
$19.50/hr
As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...
Cherry Hill, NJ · Hybrid
$19.50/hr
As a Customer Support Agent, you will be the face and voice of our digital sportsbook operations ... Communicate with our players and guests via live chat, email and phone to ensure a seamless ...
Manhattan, NY · On-site
$18 - $20/hr
Training & development Customer Support Agent - ONSITE Location: Manhattan, New York Employment ... Respond to customer inquiries via phone, email, or chat in a professional and friendly manner ...
Quick apply
Manhattan, NY · On-site
$18 - $20/hr
Training & development Customer Support Agent - ONSITE Location: Manhattan, New York Employment ... Respond to customer inquiries via phone, email, or chat in a professional and friendly manner ...
Bastrop, TX · On-site
$18.75 - $24.75/hr
We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...
Bastrop, TX · On-site
$18.75 - $24.75/hr
We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...
$17 - $19.50/hr
Provide resident support via chat and email, ensuring timely and professional responses * Serve as the primary point of contact through the resident portal * Receive, log, and manage maintenance ...
$17 - $19.50/hr
Provide resident support via chat and email, ensuring timely and professional responses * Serve as the primary point of contact through the resident portal * Receive, log, and manage maintenance ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
Chula Vista, CA · On-site
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to ... email, chat, and ticketing systems. * Troubleshoot and resolve common issues related to web ...
Chula Vista, CA · On-site
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to ... email, chat, and ticketing systems. * Troubleshoot and resolve common issues related to web ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
Bastrop, TX · On-site
$18.75 - $24.75/hr
We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...
Bastrop, TX · On-site
$18.75 - $24.75/hr
We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
San Antonio, TX · Hybrid
$17 - $22.50/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...
... Support Agent, where you'll be the voice of our customer experience and the first line of support ... Deliver exceptional customer service in every phone, email, chat, or social media interaction.
... Support Agent, where you'll be the voice of our customer experience and the first line of support ... Deliver exceptional customer service in every phone, email, chat, or social media interaction.
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to ... email, chat, and ticketing systems. * Troubleshoot and resolve common issues related to web ...
$19 - $24/hr
The Level 1 Technical Support Agent will report to the Support Manager and will oversee the day-to ... email, chat, and ticketing systems. * Troubleshoot and resolve common issues related to web ...
... Support Agent, where you'll be the voice of our customer experience and the first line of support ... Deliver exceptional customer service in every phone, email, chat, or social media interaction.
... Support Agent, where you'll be the voice of our customer experience and the first line of support ... Deliver exceptional customer service in every phone, email, chat, or social media interaction.
$10.82 - $12.63
5% of jobs
$12.63 - $14.44
13% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$14.44 - $16.26
16% of jobs
The median wage is $17.66 / hr.
$16.26 - $18.07
21% of jobs
$18.07 - $19.89
18% of jobs
$20.47 is the 75th percentile. Wages above this are outliers.
$19.89 - $21.70
7% of jobs
$21.70 - $23.51
7% of jobs
$23.51 - $25.33
5% of jobs
$25.33 - $27.14
2% of jobs
$27.14 - $28.96
3% of jobs
$28.96 - $30.77
2% of jobs
$10
$19
$30
| Aspect | Chat Support Agent | Customer Service Representative |
|---|---|---|
| Primary Role | Handle customer inquiries via live chat | Assist customers through phone, email, or in-person |
| Work Environment | Online, remote or call center | Call centers, retail, or office settings |
| Required Skills | Excellent written communication, quick typing | Verbal communication, problem-solving |
| Common Certifications | Customer service or communication courses | Customer service certifications often preferred |
While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.
$15 - $19.50/hr
Full-time
Posted 7 days ago
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
