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Chat Support Agent Jobs (NOW HIRING)

KM2 Solutions

Agent, Chat

Manchester, MD · On-site

$14.25 - $19/hr

Providing chat support is different from communicating with customers through voice or email. A successful chat support agent will need different skills to communicate with customers effectively.

The Nurse Dolls 2.0

Live chat Support

Chester, VA

$20 - $28/hr

The Nurse Dolls is looking for a Live Chat Agent to join our team and help us deliver an ... join our customer support team. In this role, you will be the digital face of our company ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Chat Agent Requirements and Qualifications * High school diploma or equivalent; college degree ...

DesignNRank

Chat Agent

Colorado Springs, CO · Remote

$15.75 - $21.25/hr

The Chat Agent will serve as an important point of contact between customers and the company ... Previous experience in customer service, chat support, call center, technical support, or a related ...

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Harvia US, Inc.

Customer Support Agent

Holland, MI

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

Harvia US, Inc.

Customer Support Agent

Lewisburg, WV · On-site

$18 - $20/hr

Customer Support Agent Location: Lewisburg, WV, 24901 Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

Healthcare Finance Direct LLC

Provider Support Agent

$20 - $27/hr

The Provider Support Agent, also known as the B2B (Business to Business) or Merchant Support ... email, and chat. They share information, respond directly to issues or concerns, and monitor ...

New

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

Respond promptly and empathetically to fan inquiries across chat and email, primarily through ... Partner with our Fin AI support agent, reviewing and refining AI-suggested responses where ...

Goosehead

L4 - Lead Client Support Agent

Westlake, OH · On-site

$17.25 - $23.25/hr

The Lead Client Support Agent (all channels of engagement) handles the most complex client ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

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Chat Support Agent information

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$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.
More about Chat Support Agent jobs

What cities are hiring for Chat Support Agent jobs?

Cities with the most Chat Support Agent job openings:

What are the most commonly searched types of Chat Support Agent jobs?

The most popular types of Chat Support Agent jobs are:

What states have the most Chat Support Agent jobs?

States with the most job openings for Chat Support Agent jobs include:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Agent, Chat

KM2 Solutions

Manchester, MD • On-site

$14.25 - $19/hr

Full-time

Posted 23 days ago

Job description

JOB DESCRIPTION

JOB TITLE: Agent, Chat

Department: Operations

Reports To: Supervisor

Supervisory Responsibilities: None

Date: 5/13/2020

__________________

Summary/Objective: Providing chat support is different from communicating with customers through voice or email. A successful chat support agent will need different skills to communicate with customers effectively. They need to be able to manage several conversations at once while still providing the best support possible to the customers.

Main Duties and Responsibilities:

Receive and Promptly Respond to customer queries

Document Issues and resolutions

Learn about new products and services

Identify possible website issues

Data Entry

Customer Service

Comply with all established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will include but not be restricted to the above.

Other responsibilities or duties as assigned by direct supervisor

Education / Experience / Credentials

High School minimum

Call center - chat experience (preferred, not required)

Competencies/Skills

Strong command of the English language - both written and comprehension

Engages Proactively - ability to drive the conversation, ask relevant questions

Multitasks Effectively

Strong customer service skills

Computer literacy / navigation

Problem-solving skills

Organization skills

Great attitude

Job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigne

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