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Chat Support Agent Jobs in Michigan (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Dewitt, MI

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26.50/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... technical support requests via phone, email, chat, and ticketing portal. * Log, categorize ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical ... technical support requests via phone, email, chat, and ticketing portal. Log, categorize ...

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All JobsChat Support Agent JobsChat Support Agent Jobs in Michigan

Chat Support Agent information

See Michigan salary details

$9

$16

$26

How much do chat support agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for chat support agent in Michigan is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Agent, and why are they important?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are chat support agents?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

What are some common challenges faced by Chat Support Agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.
What are the most commonly searched types of Chat Support Agent jobs in Michigan? The most popular types of Chat Support Agent jobs in Michigan are:
What cities in Michigan are hiring for Chat Support Agent jobs? Cities in Michigan with the most Chat Support Agent job openings:
Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,571 per year, or $16.6 per hour.

Healthcare Support Specialist, Remote

SalvoHealth

Ann Arbor, MI • Remote

$17.50 - $23/hr

Full-time

Posted 19 days ago

Job description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.
 
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
*Must be based in the USA
 

Salvo Health is seeking a dedicated Support Specialist to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo's commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.

Responsibilities:

  • Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.

  • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patientfriendly explanations.

  • Maintain a consistent tone that reflects Salvo's values: supportive, empowering, and solutionoriented.

  • Follow up proactively until each issue is fully resolved - no loose ends.

  • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.

  • Follow established workflows for benefit checks, escalations, and provideroffice boundaries.

  • Ensure all information given to patients is consistent with Salvo policies and updated processes.

  • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.

  • Identify recurring issues and flag them to leadership with context and examples.

  • Adapt quickly to new tools, workflows, and process updates.

  • Monitor Slack for team tags and respond promptly when not on calls.

  • Partner with Engagement to ensure smooth handoffs and aligned messaging.

  • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.

  • Show up on time, prepared, and cameraready for meetings and trainings.

  • Take ownership of your queue, your followups, and your accuracy.

  • Ask questions when unsure and seek clarity rather than guessing.

Experience Requirements:

  • 3+ years of experience in healthcare billing, health insurance support, or a related patientfacing support role

  • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously

  • Experience conducting patient or customer conversations while documenting and troubleshooting in real time

  • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows

  • Ability to sit at a workstation for extended periods using a computer and headset to support patients

  • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information

  • Proven experience handling confidential and sensitive patient data in compliance with HIPAA

  • Ability to thrive in a fastpaced, highgrowth environment with evolving processes and expectations

  • Strong attention to detail and accuracy in documentation, followups, and patient communication

  • Goaloriented with a focus on delivering highquality support and meeting performance expectations

  • Remote work experience preferred

  • Bilingual a plus (English/Spanish)

  • Must have a hardwired, highspeed internet connection

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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