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Chat Support Agent Jobs in Michigan (NOW HIRING)

CSAA

Insurance Service Associate - Remote

Three Rivers, MI · Remote

$13.25 - $18.50/hr

The role is an entry point for new employees to gain experience and move into Service Agent ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15 - $20.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a ...

Sharpcontra

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

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All JobsChat Support Agent JobsChat Support Agent Jobs in Michigan

Chat Support Agent information

See Michigan salary details

$9

$16

$26

How much do chat support agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for chat support agent in Michigan is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $19.09 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

What are the most commonly searched types of Chat Support Agent jobs in Michigan?

The most popular types of Chat Support Agent jobs in Michigan are:

What cities in Michigan are hiring for Chat Support Agent jobs?

Cities in Michigan with the most Chat Support Agent job openings:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $34,571 per year, or $16.6 per hour.

Support Agent - Night |Grand Rapids, MI (On-Site)

Kentwood, MI • On-site

US Signal
IT Services • 51 - 200 employees
Learn more about US Signalexternal

$24 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Description

What we do:


US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services - all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.


We are seeking a Support Agent to join our team in one of our Grand Rapids, MI data centers. This role is performed on-site. This is a 12-hour night shift position Sunday to Tuesday and every other Wednesday.


This role plays a key role within the Technical Operations Center, delivering Tier One support across a range of services including Cloud, Connectivity, Colocation, Data Protection, and Security.

  • Customer Support & Communication: Respond to customer inquiries via phone, email, and chat; provide timely updates and ensure accurate documentation of all interactions.
  • Technical Troubleshooting: Perform Tier 1 troubleshooting and implement basic service changes while meeting or exceeding service level agreements (SLAs).
  • Collaboration & Escalation: Work closely with internal teams such as Engineering and Outside Operations to escalate and resolve complex issues.
  • Data Center Operations: Conduct facility walkthroughs, provide remote hands support, escort visitors, and process incoming deliveries.
  • Facilities & Special Projects: Execute preventative maintenance tasks per MOPs and support special projects as assigned by leadership.

Requirements

What you bring to the team:

  • Customer support experience
  • Ability to effectively communicate technical concepts to both technical and non-technical audiences.
  • Strong customer service skills with excellent interpersonal and telephone etiquette.
  • Basic knowledge of relevant industry technologies including fiber, operating systems, data center operations, networking, and cloud services.
  • Simplify: Problem Solving, Strategic Thinking
  • Stay Curious: Learning Agility, Innovation, Open-Mindedness
  • Be Kind: Collaboration, Empathy, Interpersonal Skills

Education:

  • Associate's degree or 2+ Years Professional Experience

Required License(s)/Certification(s):

  • Must be able to achieve CJIS certification within introductory period of employment

What We Offer:


In return for your hard work and commitment, you will enjoy a supportive and inclusive workplace, along with the following benefits:

  • Generous paid time off policy, including vacation and 10 paid holidays
  • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
  • 401(k) retirement plan with a generous contribution
  • Group Term Life Insurance covered 100% by employer
  • Wellness Incentive to promote overall employee well-being
  • Paid volunteer time
  • Business casual dress code

Working Conditions and Physical Demands:

This position may be performed in either a standard office setting or a home office environment. It requires prolonged periods of sitting, frequent use of a computer and other office equipment, and effective time management in a self-directed work environment. Occasional lifting of items up to 25 pounds may be required.

All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

US Signal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply