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Chat Support Agent Jobs in Detroit, MI (NOW HIRING)

Sharpcontra

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

... professional support, resolving inquiries, and ensuring a positive customer experience. If you ... Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner

Apex Systems

AI Engineer

Dearborn, MI · On-site

Agent workflow design and orchestration strategies * Contribute to Architecture Decision Records ... Build solutions supporting: * Natural Language to SQL (NL-to-SQL) * Semantic search * Metadata ...

Stefanini

Full Stack Developer

Dearborn, MI · On-site

Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

FastTek

Software Engineer

Dearborn, MI · On-site

Design multi-agent AI systems, evaluate trade-offs (single vs. multi-agent, RAG vs. fine-tuning ... Backend (Python/FastAPI) and frontend (Angular/React) development, chat and API interfaces, and ...

THOMSON REUTERS

Senior Platform Engineer

Ann Arbor, MI · On-site

$102K - $140K/yr

We own the services that sit between product-facing chat/agent experiences and the AI runtime layer ... Participate in an on-call rotation to support our customer-facing systems and critical internal ...

Marriott

At Your Service Agent

Detroit, MI

$16.75 - $21/hr

... email, chat, and mobile communication devices. Operate telephone switchboard, process guest ... Develop and maintain positive working relationships with others, and support team to reach common ...

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All JobsChat Support Agent JobsChat Support Agent Jobs in Detroit, MI

Chat Support Agent information

See Detroit, MI salary details

$10

$18

$30

How much do chat support agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for chat support agent in Detroit, MI is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $21.63 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

What are the most commonly searched types of Chat Support Agent jobs in Detroit, MI?

The most popular types of Chat Support Agent jobs in Detroit, MI are:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Detroit, MI as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Hybrid job distribution, with an average salary of $39,266 per year, or $18.9 per hour.

Customer Service Agent

Detroit, MI • On-site

Sharpcontra
See more jobs at Sharpcontraexternal

$33K - $41K/yr

Other

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Customer Service Agent

At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.

Job Description

We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
  • Provide accurate product and service information
  • Resolve complaints and escalate issues as needed
  • Maintain records of customer interactions and transactions
  • Collaborate with team members to improve customer service processes
  • Ensure high levels of customer satisfaction and professionalism at all times
Qualifications
  • High school diploma or equivalent; associate degree preferred
  • Proven experience in a customer service or call center environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work under pressure
  • Basic computer proficiency and familiarity with customer management software
Benefits
  • Competitive salary: $33,000 – $41,000 annually
  • Opportunities for career advancement and skill development
  • Paid training and onboarding
  • Health, dental, and vision insurance packages
  • Supportive team environment
  • Paid time off and holidays

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