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Chat Support Agent Jobs in Columbia, SC (NOW HIRING)

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Tax Professional - Franchise Location

Elgin, SC · On-site

... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...

All JobsChat Support Agent JobsChat Support Agent Jobs in Columbia, SC

Chat Support Agent information

See Columbia, SC salary details

$10

$17

$28

How much do chat support agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat support agent in Columbia, SC is $17.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $20.24 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

What are the most commonly searched types of Chat Support Agent jobs in Columbia, SC?

The most popular types of Chat Support Agent jobs in Columbia, SC are:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $36,695 per year, or $17.6 per hour.

Operations Intelligence Support Analyst - AFCENT 4.35

Credence

Shaw Air Force Base, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Key responsibilities

  • Serve as the 9AF (AFCENT)/A2 24/7 focal point for dissemination of warning intelligence and significant activity monitoring.

  • Maintain an electronic log of significant events, provide verbal briefings to leadership, and report significant activity during non-duty hours.

  • Perform basic research, retrieve and upload intelligence briefings and documents, and manage intelligence requests for information and assistance.

Job description

Overview:

At Credence, we support our clients’ mission-critical needs, powered by technology. We provide cutting-edge solutions, including AI/ML, enterprise modernization, and advanced intelligence capabilities, to the largest defense and health federal organizations. Through partnership and trust, we increase mission success for war-fighters and secure our nation for a better future.

We are privately held, are repeatedly recognized as a top place to work, and have been on the Inc. 5000 Fastest Growing Private Companies list for the last 12 years. We practice servant leadership and believe that by focusing on the success of our clients, team members, and partners, we all achieve greater success.

This role is being passively advertised to build a pool of qualified candidates for future openings as they become available.

Credence has an upcoming need for an Operations Intelligence Support Analyst to provide Advisory and Assistance Services (A & AS) and deliverables in support of the 9AF (AFCENT) Intelligence Directorate (9AF (AFCENT)/A2) Directorate mission in the United States Central Command (USCENTCOM) area of responsibility (AOR) and Shaw Air Force Base (AFB), SC.

  • Serve as 9AF (AFCENT)/A2 24/7 focal point for dissemination of warning intelligence (significant activity) through monitoring of multi-domain internet relay chat, organizational email boxes, web based “Common Operational Picture”, and/or intelligence message dissemination tools.
  • Maintain an electronic log of significant events and/or items of interest to 9AF (AFCENT)/A2 leadership.
  • Provide verbal briefings to the 9AF (AFCENT)/A2, and to other key leadership as directed by the A2, of significant overnight events and/or items of interest.
  • Report significant activity during non-duty hours to the 9AF (AFCENT)/A2 Responsible Officer (RO) and/or AFCENT A2 Leadership as identified in the Senior Leadership Notification Checklist.
  • Maintain regular contact with the 9AF (AFCENT) Command Operations Center in order to provide consistent warning across intelligence and operational staffs.
  • Perform basic research as directed by 9AF (AFCENT)/A2 Analysis Division Chief in support of Intelligence production.
  • Retrieve electronic briefings and documents from national Intelligence organizations, COCOMs, deployed and local organizations for inclusion in the 9AF (AFCENT)/A2 Watch electronic file structure. Upload briefing products to 9AF (AFCENT)/A2 Leadership e-readers Monday-Friday and/or as requested.
  • Serve as 9AF (AFCENT)/A2 24/7 focal point for research, compilation, and dissemination of A2 intelligence read file/read book.
  • Serve as 9AF (AFCENT)/A2 24/7 focal point for the receiving, logging, distribution, and status tracking of Intelligence Requests for Information (RFIs)/Requests for Assistance (RFAs).
  • Perform duties as a data transfer for the 9AF (AFCENT)/A2 Director, once provided with prerequisite 9AF (AFCENT)/A2 approved Air Force data transfer agent training.
  • Monitor the AFCENT/A2 Sensitive Compartmented Information Facility (SCIF) security feed that provides visibility of the SCIF entrances, unless the SCIF is properly secured IAW Technical Specifications for Construction and Management of SCI Facilities.
  • Maintain currency with new technologies and tradecraft for conducting Intelligence Watch duties as directed; may include attending familiarization sessions separately from watch duties when on-site training is provided.
  • Serve as 9AF (AFCENT)/A2 24/7 focal point for after-duty hours SCIF entry, 9AF (AFCENT)/A2 SCIF alarms, and emergency notifications of key personnel.

Requirements

  • Top Secret security clearance with Sensitive Compartmented Information (TS/SCI)
  • Minimum of six (6) years of cumulative experience performing operations intelligence analyses.
  • Three (3) years’ experience performing operations intelligence analyses at an AOC/Joint AOC or fixed fighter wing squadron/battalion applying critical thought to message traffic, intelligence reports, and other incoming communications in order to discern the significance of reporting and events, prioritize actionable information, and effectively disseminate communications throughout the directorate in a timely manner.
  • Five (5) years' experience with Microsoft Office Tools Suite, internet relay chat, and analytical research techniques (Boolean queries).
  • Open Source (OS) 1 training and Introduction to Middle East Cultural Study (Computer Based Training Course) required. If not completed previously, must be completed three months after employment start. Cost will be covered by AFCENT.
  • Three years’ experience supporting USCENTCOM Missions/AOR, within the last ten years.
  • Proficient in utilizing standard computer applications and intelligence related automation to support analytical efforts and product development.
  • Briefing skills to include the ability to clearly articulate information.

Working Conditions and Physical Requirements:

Job may require the employee to be:

  • In a stationary position 50% of the time
  • Able to ascend/descend stairs as required
  • Able to move equipment not to exceed 25 lbs. as needed
  • Willingness to travel if required.

Please join us, as together we build a better world one mission at a time powered by technology and its people! 

LI-Onsite 

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Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development