ZipRecruiter

Log In

1

Chat Support Agent Jobs (NOW HIRING)

5CA

Japanese / English Customer Support Agent

$19.25 - $25.50/hr

Customer Support Agent As a Customer Support Agent at 5CA, you'll provide customer service for ... You'll be on the front line talking to customers via email, live chat, social media, and phone. You ...

Notion, LLC

AI Chat Support Lead

Manhattan, NY · On-site

AI Chat Support Lead The mission of the AI Chat Support Lead is to make Notion's AI-powered support ... self-service, agent handoff, operational efficiency, product adoption, and customer outcomes.

Cross Border Talents

Dansktalende Customer Support Agent

$19.25 - $25.50/hr

Dansktalende Customer Support Agent Oslo, Norway Or refer someone Job Openings Dansktalende ... Håndtering af kundehenvendelser via telefon, e-mail og chat * Løsning af konto-, service- og ...

Notion, LLC

AI Chat Support Lead

San Francisco, CA · On-site

AI Chat Support Lead The mission of the AI Chat Support Lead is to make Notion's AI-powered support ... self-service, agent handoff, operational efficiency, product adoption, and customer outcomes.

Side

Freelancer Korean Player Support Agent

Korean Player Support Agent Side is a global video game development and services provider, offering ... To be able to handle multiple concurrent chat and email, outbound calls interactions while ...

next page

Showing results 1-20

All JobsChat Support Agent Jobs

Chat Support Agent information

See salary details

$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Agent, and why are they important?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are chat support agents?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

What are some common challenges faced by Chat Support Agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.
More about Chat Support Agent jobs
What cities are hiring for Chat Support Agent jobs? Cities with the most Chat Support Agent job openings:
What are the most commonly searched types of Chat Support Agent jobs? The most popular types of Chat Support Agent jobs are:
What states have the most Chat Support Agent jobs? States with the most job openings for Chat Support Agent jobs include:
Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Japanese / English Customer Support Agent

5CA

Remote

$19.25 - $25.50/hr

Other

Posted 10 days ago

Job description

Customer Support Agent

As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.

Apply