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Chat Support Agent Jobs (NOW HIRING)

DOOR Systems, Inc.

Technical Support Agent

Olivette, MO · On-site

The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely ... Respond to customer inquiries through phone, email, chat, and other support channels, helping ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Brivo

Technical Support Agent (Access)

Austin, TX · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

ParentSquare

Customer Support Agent, Tier 2

$27 - $29/hr

Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use ... A Tier 2 ParentSquare Customer Support Agent has advanced technical troubleshooting skills ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$19 - $21/hr

Technical Support Agent (Video) Department: Technical Support Employment Type: Full Time Location ... Key Responsibilities Accepting support requests from several channels (chat, phone, email ...

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Jobs for Humanity

Customer Support Agent - REF122Y

Dallas, TX · On-site

$18.50 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build ... Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ...

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Chat Support Agent information

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$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.
More about Chat Support Agent jobs

What cities are hiring for Chat Support Agent jobs?

Cities with the most Chat Support Agent job openings:

What are the most commonly searched types of Chat Support Agent jobs?

The most popular types of Chat Support Agent jobs are:

What states have the most Chat Support Agent jobs?

States with the most job openings for Chat Support Agent jobs include:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent

DOOR Systems, Inc.

Olivette, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Respond to customer inquiries through various support channels to resolve hardware and software issues.

  • Diagnose technical issues using documented procedures, internal tools, and product knowledge, and escalate when necessary.

  • Manage support cases by maintaining accurate records, communicating proactively, and collaborating with cross-functional teams to resolve customer issues.

Job description

What is the purpose of this role?
The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely and effective technical support across DOOR hardware, software, and connected building solutions. This role is responsible for diagnosing customer issues, guiding users through troubleshooting steps, documenting support interactions, and escalating issues when necessary.
This is a fast-paced and dynamic position for someone who is technically capable, highly accountable, eager to learn, and interested in growing their responsibilities as DOOR continues to evolve.
What is the role?
As the Technical Support Agent, you will join our growing Customer Support team at DOOR. The ideal candidate is technically curious, customer-focused, organized, and comfortable operating in an environment where priorities and technologies can change quickly.
We are looking for someone who can be successful in the role today while demonstrating the judgment, communication skills, ownership, and team-first mindset necessary to grow into future opportunities within the organization.
Who is DOOR?
DOOR (formerly Latch) is unlocking the next era of Building Intelligence. We combine premium hardware, intuitive software, and automated operations into one seamless platform-helping multifamily properties run more efficiently, grow revenue, and deliver smarter, more connected living experiences. From smart access and in-unit automation to building-wide controls, DOOR empowers owners, operators, and property teams to reduce overhead, protect asset value, and stand out in a competitive market.
We believe smarter buildings make life simpler. At DOOR, you'll help shape a future where buildings anticipate needs, operate effortlessly, and quietly improve life for everyone inside.
What will you do?
  • Provide Frontline Technical Support: Respond to customer inquiries through phone, email, chat, and other support channels, helping property managers, residents, installers, and other stakeholders resolve hardware and software issues.
  • Troubleshoot DOOR Products: Diagnose technical issues using documented troubleshooting procedures, internal tools, product knowledge, and sound technical judgment.
  • Own the Customer Experience: Take responsibility for assigned cases from initial contact through resolution or escalation, communicating proactively and setting clear expectations with customers.
  • Manage Support Cases: Maintain accurate and thorough case records, including troubleshooting performed, customer communication, resolution steps, and relevant technical information.
  • Identify and Escalate Issues: Recognize when an issue requires advanced troubleshooting or involvement from another team and provide complete, accurate context to ensure an efficient handoff.
  • Navigate Support Systems: Utilize platforms such as Zendesk, Salesforce, and other internal tools to research customers, document interactions, track issues, and manage support workflows.
  • Collaborate Cross-Functionally: Work effectively with Tier 2 Support, Hardware Support, Engineering, Product, Operations, and other teams to resolve customer issues and identify recurring problems.
  • Contribute to Knowledge Management: Identify documentation gaps, recurring questions, and troubleshooting opportunities that can improve internal processes and customer self-service resources.
  • Communicate Professionally: Explain technical concepts clearly and concisely to both technical and non-technical audiences while representing DOOR with confidence, humility, and professionalism.
  • Prioritize Effectively: Manage multiple customer requests and competing priorities while remaining responsive, organized, and dependable.
  • Adapt and Learn: Rapidly develop knowledge of new DOOR products, features, tools, processes, and troubleshooting methods as the business evolves.
  • Support the Team: Share knowledge, contribute positively to team discussions, assist teammates when appropriate, and help maintain a collaborative and solutions-oriented culture.
  • Participate in On-Call Support: Participate in a round-robin overnight on-call rotation approximately one to two nights per month to provide support for qualifying urgent customer issues outside normal business hours.
  • Support Coverage Needs: Maintain flexibility to support evolving customer volume and business needs, including the possibility of weekend shifts when required.

What do you bring to DOOR?
  • Experience: 1-2 years of experience in technical support, customer support, IT, SaaS, hardware/software support, or a related customer-facing technical role.
  • Technical Aptitude: Ability to understand technical systems, learn new products quickly, and methodically troubleshoot hardware, software, networking, connectivity, or access-related issues.
  • Problem-Solving Skills: Strong critical-thinking skills with the ability to gather information, isolate problems, follow troubleshooting processes, and determine appropriate next steps.
  • Learning Agility: Demonstrated curiosity and the ability to learn quickly, adapt to unfamiliar situations, and become effective with new technologies and processes.
  • Ownership & Accountability: Reliable follow-through, proactive communication, initiative, and a willingness to take responsibility for outcomes while remaining transparent about risks, limitations, or when assistance is needed.
  • Communication Skills: Excellent verbal and written communication skills with the ability to provide clear, concise, confident, and professional responses.
  • Cross-Functional Collaboration: Ability to build productive working relationships across teams, understand how different functions contribute to the customer experience, and effectively context-switch as priorities change.
  • Operational Discipline: Strong organizational and time-management skills with consistent responsiveness, attention to detail, and dependability.
  • Team-First Mindset: Humility, emotional maturity, and a willingness to support others, share credit, receive feedback, and contribute positively to team culture.
  • Sound Judgment: Ability to read situations appropriately, understand when to act independently and when to seek assistance, and make thoughtful decisions with the customer, team, and business in mind.
  • Systems Experience: Experience with Zendesk, Salesforce, or similar CRM and customer-support platforms is preferred.
  • Industry Experience: Experience with access control, IoT, smart building technology, networking, low voltage, or connected devices is preferred, but not required.
  • Growth Mindset: Interest in expanding beyond immediate responsibilities over time by developing stronger product knowledge, business understanding, judgment, influence, and leadership capability.

DOOR understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don't meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.
What is required (travel & physical requirements)?
  • This role is hybrid and requires 3 days per week in the St. Louis office.
  • Standard working hours are generally 8:00 a.m. to 5:00 p.m., with schedules subject to change based on customer volume and business needs.
  • Weekend shifts may occasionally be required based on support coverage and customer volume.
  • Participation in a round-robin overnight on-call rotation approximately one to two nights per month is required.
  • Occasional travel to DOOR locations, customer sites, or company events may be required.
  • Must be able to lift up to 25 pounds at times.

What does DOOR bring to the table?
We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. We offer a comprehensive suite of benefits such as employer-sponsored health, dental, vision and life options, and generous PTO, and an all-of-you, inclusive approach to benefits:
  • Parental Leave
    DOOR provides company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplace.
  • Flexible Time Off
    We offer a flexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-being-so they can bring their best selves to work.
  • Flexible Working Days
    We support flexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional lives.
  • Comprehensive Health Coverage
    We offer medical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partners. Healthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costs.
  • Life & AD&D Insurance
    DOOR provides employer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverage.
  • Disability Benefits
    We sponsor both short-term and long-term disability coverage, offering financial protection in the event of an illness or injury that prevents you from working.
  • Retirement Planning
    Employees are eligible to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options to support long-term financial goals.
  • DOOR Equipment Setup!
    Employees get a full setup of hardware from our home line of products as well as FREE monitoring!

Joining us means:
  • Having teammates all over the world in the US, Argentina, Spain and Romania.
  • Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
  • Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive environment for all.
Attention Job Seekers: Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or DOOR:
  • Communications from Latch or DOOR will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or DOOR from anyone who does not contact you through an email that comes from @latch.com or @door.com.
  • Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
  • We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
  • Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or DOOR unless you verified that the offer is from Latch or DOOR (check email senders addresses). We will never ask you for your bank account information or your mother's maiden name during the interview process.
  • We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
  • If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.

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