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Chat Support Agent Jobs in Seattle, WA (NOW HIRING)

SoFi

Senior Product Manager, Operations

Seattle, WA · On-site

$144K - $190K/yr

Experience working on self-service, customer support, agent tooling products, or omnichannel service experiences (chat, voice, in-app support). * Experience in fintech, financial services, or other ...

Microsoft

Technical Support Engineering

Redmond, WA · On-site

... chat-driven workflows and structured data collection for case resolution across thousands of users. Your opportunity is to define the core platform for agent orchestration, build systems that support ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

... across chat, voice, and email. You'll also own the internal side of the equation: building and ... You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

We make this a reality by empowering you with the tools, resources, and support you need to grow ... across chat, voice, and email. You'll also own the internal side of the equation: building and ...

Pfizer

Senior Manager, AI Experience Designer

Bothell, WA · On-site

$114K - $121K/yr

Agent Prototyping in Code: Build with LLM APIs and agent frameworks to prototype real agent ... chat and/or voice): dialog flows, conversation state, error recovery, escalation to human support ...

New

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

... IVR, chat). * Build and optimize multi-agent systems that enable intelligent, collaborative ... Competitive pay, benefits, and flexibility to support your well-being and future. The equal ...

Brex

Senior Product Manager, AI

Seattle, WA · On-site

$144K - $190K/yr

We make this a reality by empowering you with the tools, resources, and support you need to grow ... in chat and over SMS. No app to open, no form to fill; the agent understands what you need and ...

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All JobsChat Support Agent JobsChat Support Agent Jobs in Seattle, WA

Chat Support Agent information

See Seattle, WA salary details

$12

$21

$35

How much do chat support agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chat support agent in Seattle, WA is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.90 per hour, depending on experience, location, and employer.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

How much does a chat support agent make?

The average salary for a chat support agent typically ranges from $12 to $20 per hour, depending on experience, location, and the company. Many roles also offer benefits such as flexible schedules and remote work options.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing personal information or payments.
Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,139 per year, or $21.7 per hour.

Senior Product Manager, Operations

SoFi

Seattle, WA • On-site

$144K - $190K/yr

Other

Posted 27 days ago

Job description

The Role

At SoFi, we're on a mission to help our members get their money right and become a Top 10 financial institution. We're seeking an experienced Senior Product Manager, Operations to own the vision, strategy, and delivery of operations and support platform capabilities that help us scale efficient, high-quality member experiences.

In this role, you will work across self-service experiences, agent tooling, workflow automation, case management, and omnichannel support capabilities to improve efficiency, drive consistency, and enable better outcomes for both members and internal teams.

You will partner closely with Support Operations, Engineering, Design, Data, and Product teams across SoFi to identify high-impact opportunities, define priorities, manage tradeoffs, and deliver scalable solutions. The capabilities you build will empower front-line agents, reduce manual work across operations teams, and create the foundation for seamless, end-to-end member support across multiple product areas.

What You'll Do

  • Create and articulate a clear product vision, strategy, and roadmap for your product area, aligned with SoFi's broader business objectives.
  • Deeply understand member support journeys, agent workflows, and operations pain points to identify opportunities to improve efficiency, accuracy, and experience.
  • Partner closely with engineering,design, and user experience research throughout the product lifecycle, from discovery and concept development through execution and high-quality delivery.
  • Define success metrics and rigorously measure business impact, operational efficiency, and platform performance.
  • Balance member, agent, business, and technical needs to make thoughtful prioritization and investment decisions.
  • Build alignment and trust across cross-functional stakeholders, and communicate product strategy, progress, risks, and outcomes clearly to leadership.

What You'll Need

  • 6+ years of product management experience.
  • Bachelor's degree or higher, ideally in a technical, finance, or quantitative field.
  • Proven ability to lead cross-functional product initiatives in fast-paced, complex environments.
  • Strong product judgment and a proactive, results-oriented mindset.
  • Customer-first and operator-minded approach, with the ability to translate user pain points into scalable product solutions.
  • Experience working on internal tools, workflow systems, case management, support platforms, or process automation.
  • Ability to understand complex user scenarios, business processes, and technical concepts well enough to make informed product decisions.
  • Strong collaboration skills and the ability to work effectively with engineering, operations, design, and business stakeholders.
  • Excellent written and verbal communication skills, including the ability to simplify complexity for diverse audiences.
  • High attention to detail and strong analytical thinking.

Nice to Have

  • Experience working on self-service, customer support, agent tooling products, or omnichannel service experiences (chat, voice, in-app support).
  • Experience in fintech, financial services, or other highly regulated industries.

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