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Chat Support Agent Jobs in Ontario (NOW HIRING)

Zafin

AI Mobile Engineer- Android

Toronto, ON · On-site

CA$80K - CA$190K/yr

... Agent Architect II to translate designs into code; mentor and support Agent Engineers on ... Experience embedding AI/chat capabilities into mobile apps * Cross-functional ownership across ...

Zafin

AI Mobile Engineer- IOS

Toronto, ON · On-site

CA$80K - CA$190K/yr

... and support Agent Engineers on implementation approaches and technical decisions; partner with ... Experience integrating AI-powered, conversational, or chat-based capabilities into native mobile ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Support the tuning and optimization of digital agents post-launch by analyzing conversation logs ...

McKesson

Senior Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Support the tuning and optimization of digital agents post-launch by analyzing conversation logs ...

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Support the tuning and optimization of digital agents post-launch by analyzing conversation logs ...

McKesson

Agentic AI Specialist

Mississauga, ON · On-site +1

Working across voice, chat, and email channels, this engineer will deliver autonomous agent ... Support the tuning and optimization of digital agents post-launch by analyzing conversation logs ...

Acara Solutions

PI Technician

Toronto, ON

CA$28 - CA$32/hr

Provide technical expertise to subcontractors, warranty support team, project team members and less ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

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All JobsChat Support Agent JobsChat Support Agent Jobs in Ontario

Chat Support Agent information

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

What are the most commonly searched types of Chat Support Agent jobs in Ontario?

The most popular types of Chat Support Agent jobs in Ontario are:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

AI Mobile Engineer- Android

Toronto, ON • On-site

Zafin
See more jobs at Zafinexternal

CA$80K - CA$190K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

What is the Opportunity? 

The AI Mobile Engineer- Android is a senior technical implementation role responsible for leading the design and delivery of production-grade agent solutions. Your primary goal is to translate architecture designs into robust, reliable, maintainable implementations while setting engineering standards and providing technical leadership to less experienced engineers on the squad. 

Youare responsible forleading technical implementation of agent solutions; overseeing agent development, integrations, and workflow design from design through production; and providing technical mentorship and leadership to help Agent Engineers grow their capabilities. You serve as the technical anchor of the squad-hands-on enough to solve complex implementation problems, but senior enough toestablishthe standards others follow. 

As a senior engineer, you will work closely with the Agent Architect II to translate designs into code; mentor and support Agent Engineers on implementation approaches and technical decisions; partner with domain strategists and other squad members to ensure implementation aligns with business requirements and architectural principles; and drive continuous improvement of engineering practices and code quality. 

What Will YouDo? 

  • Lead technical implementation of agent solutions; translate architecture designs into production-grade, scalableimplementations 
  • Oversee agent development, integrations, workflow orchestration, and deployment through production 
  • Design and implement agent workflows, integrations with external systems and APIs, and human-in-the-loop controls 
  • Set engineering standards and best practices for the squad;establishcode quality expectations and review standards 
  • Mentor andprovidetechnical guidance to Agent Engineers; help them grow their skills and capabilities 
  • Unblock complex implementation challenges; troubleshoot difficult technical problems and guide others through resolution 
  • Own implementation quality; drive testing, reliability engineering, and defect prevention practices 
  • Design and implement CI/CD pipelines, automated testing, and deployment automation for agent solutions 
  • Participate in architecture reviews with Agent Architect II; provide implementation feedback on design decisions 
  • Work closely with Domain Strategist and Engagement Manager to ensure implementation aligns with business logic and client requirements 
  • Define monitoring, logging, and observability for agent systems in production 
  • Participate in code reviews and design reviews;establishand maintain high technical standards 
  • Identifyand implement improvements to engineering practices, tools, and processes 
  • Stay current on agent development frameworks, best practices, and emerging agentic AI technologies 
  • Contribute to knowledge sharing and documentation; help build organizational capabilities in agent engineering 

What Do You Need to Succeed? 

MustHaves 

  • 3-5 years building native Android apps with Kotlin, Android SDK, and Jetpack Compose 
  • Shipped secure applications in financial services or regulated industries (authentication, authorization, sensitive user actions) 
  • Experienced integrating Android apps with backend services, APIs, SDKs, and real-time communication 
  • Experience embedding AI/chat capabilities into mobile apps 
  • Cross-functional ownership across mobile and backend with strong engineering practices (automated testing, code review, CI/CD, monitoring, Play deployment) 

Expected Salary Range: $80,000 - $190,000; we hire into multiple career levels for this role based on a candidate's experience, skills and demonstrated capabilities.

Vacancy Status: Open position(s) to be filled

Mode of Work: Hybrid

Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.

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