Mississauga, ON · On-site +1
CA$50K - CA$60K/yr
Technical Support Agent (Hybrid) Mississauga, Ontario, Canada If you're passionate about delivering ... Provide remote support services to customers for software configuration, software upgrades ...
Quick apply
Mississauga, ON · On-site +1
CA$50K - CA$60K/yr
Technical Support Agent (Hybrid) Mississauga, Ontario, Canada If you're passionate about delivering ... Provide remote support services to customers for software configuration, software upgrades ...
Toronto, ON · On-site +1
CA$55K - CA$60K/yr
Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf Foundation is a plus * Proficient with Microsoft Office Suite or related software $55,000 - $60 ...
Toronto, ON · On-site +1
CA$55K - CA$60K/yr
Knowledge of Remote Desktop is an asset * Chat support experience is a plus * Knowledge of Lone Wolf Foundation is a plus * Proficient with Microsoft Office Suite or related software $55,000 - $60 ...
Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat ... All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and ...
Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat ... All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and ...
Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
Toronto, ON · Remote
CA$85K - CA$107K/yr
... impact with support from managers, mentors, and teams. At the end of the day, we're all about ... This opportunity is fully remote and does not require you to be located in any particular area in ...
New
Toronto, ON · Remote
CA$85K - CA$107K/yr
... impact with support from managers, mentors, and teams. At the end of the day, we're all about ... This opportunity is fully remote and does not require you to be located in any particular area in ...
New
Toronto, ON · Remote
CA$100 - CA$500/hr
Position: Agent Engineer Type: Contract Compensation: $100-$500/hour Location: Remote Role ... Submit form Resources & Support * For details about the interview process and platform information ...
Quick apply
Toronto, ON · Remote
CA$100 - CA$500/hr
Position: Agent Engineer Type: Contract Compensation: $100-$500/hour Location: Remote Role ... Submit form Resources & Support * For details about the interview process and platform information ...
Barrie, ON · On-site +1
CA$60K/yr
Barrie, ON (This role does not provide remote or hybrid work). Purpose of a Collections Agent: The Collections Agent is responsible for engaging with customers over the phone to support and guide ...
Barrie, ON · On-site +1
CA$60K/yr
Barrie, ON (This role does not provide remote or hybrid work). Purpose of a Collections Agent: The Collections Agent is responsible for engaging with customers over the phone to support and guide ...
Barrie, ON · On-site +1
CA$40K/yr
Barrie, ON (This role does not provide remote or hybrid work). Purpose of a Collections Agent: The Collections Agent is responsible for engaging with customers over the phone to support and guide ...
Barrie, ON · On-site +1
CA$40K/yr
Barrie, ON (This role does not provide remote or hybrid work). Purpose of a Collections Agent: The Collections Agent is responsible for engaging with customers over the phone to support and guide ...
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Ottawa, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Oakville, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Toronto, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Markham, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Guelph, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.
A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
For Remote Chat Support Agent jobs in Ontario, the most frequently searched job titles are:
The top searched job categories for Remote Chat Support Agent jobs in Ontario are:
Cities in Ontario with the most Remote Chat Support Agent job openings:
Mississauga, ON • On-site, Remote
CA$50K - CA$60K/yr
Full-time
Posted 4 days ago
Technical Support Agent (Hybrid) Mississauga, Ontario, Canada If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is a software company that provides advanced distribution systems to the utility and energy industry. We are looking for a Technical Support Agent that will provide first level support to customers who are experiencing difficulties with the Survalent ADMS solution platform. If you are excited to launch your career in a rapidly expanding and evolving industry, we want to hear from you. What You’ll be Doing: * Manage support cases from start to finish by providing advice and assistance via email or phone * Advise and assist to solve problems related to Survalent software, or escalate to the appropriate personnel. * Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks. * Troubleshoot communication issues between SCADA and end devices. * Create Knowledge Articles from Support issues observed. * Provide support services to internal employees with technical problems * Be on call for after-hours support in rotation with other Support team members. * Other duties as required What are we looking for? * Bachelor’s degree, diploma, or a combination of education and experience in electronics, electrical engineering, and/or information systems. * Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset * Good understanding of TCP/IP network communication * Well versed with Microsoft Windows (both Server and PC level) and office applications * Knowledge of Microsoft SQL Server and IIS * Experience in a Technical Support/ Customer service role is considered an asset * Knowledge of Power Engineering and Distribution Networks is considered an asset * Knowledge of APIs and Microsoft Azure are considered an asset. * Strong multi-tasking ability * Excellent communication skills: Fluent English- Speaking and Writing * Problem solving ability and attitude with ability to think out of the box * Self-motivated and empathetic listening skills This is a full-time permanent position reporting to the Senior Manager of Customer Support, Customer Operations. The salary range for this role is $50,000–$60,000. Interested candidates are invited to submit their cover letter and resume. About Us: Survalent Technology Corporation is the leading provider of real-time smart grid management system for enabling visualization, optimization, and improved operations for utilities. For six decades, we have helped more than 800 utilities use operational data to increase reliability, efficiency, and customer service. With our proven and reliable SCADA (Supervisory Control and Data Acquisition), Distribution Management System (DMS), Outage Management System (OMS), and Substation Automation (SA) solutions, utilities transform data into actionable intelligence. We partner with utilities across the globe to create mission critical solutions that will achieve the promise of the Smart Grid. Survalent values a diverse workplace and strongly encourages women, people of all races, color, creed, ancestry, ethnic origin, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, marital status, family status, and those with disabilities to apply. We use AI tools to help streamline parts of our recruitment process, but every application is reviewed by a member of our team. Survalent is an equal opportunity employer. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
