Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
Consult with Desjardins Agents to support the development and execution of their business plans ... Benefits apply based on eligibility criteria. #LI-Remote What you bring to the table * Bachelor ...
(Remote) Support Analyst
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
(Remote) Support Analyst
London, ON · Remote
As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Provide support to existing and new clients by leading customers through our processes ...
Global Employment Tax Advisor, EMEA
London, ON · On-site +1
... remote work. * Strategically lead global projects with various internal partners and provide ... Support employment tax audits, gather and analyse data, and help respond to information requests.
Global Employment Tax Advisor, EMEA
London, ON · On-site +1
... remote work. * Strategically lead global projects with various internal partners and provide ... Support employment tax audits, gather and analyse data, and help respond to information requests.
Remote Chat Support Agent information
What is a remote chat support agent?
A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.
What does a remote chat support agent do?
A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.
Are remote chat support agent jobs legit?
Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.
How do I become a remote chat support agent?
To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.
How much do remote chat support agents get paid?
Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.
What job categories do people searching Remote Chat Support Agent jobs in London, ON look for?
The top searched job categories for Remote Chat Support Agent jobs in London, ON are:
Full-time
Medical, Retirement, PTO
Posted 6 days ago
Job description
The Regional Director is a senior leadership role within the Desjardins Agent Network, responsible for driving strategic objectives, identifying growth opportunities, and achieving key business results. With a deep understanding of the independent Desjardins Agent business model, you will play a pivotal role in aligning agent needs with Desjardins' products, services, and tools. This position is accountable for profitable growth and relationship management across the defined geographic region of London East (London, Brantford & Cambridge). More specifically, you will be required to:
Consult with Desjardins Agents to support the development and execution of their business plans focused on Business Management; Sales Process; Team Member Development; Customer Experience & Quality.
Drive profitable, multi-line growth within your assigned region by applying deep market knowledge and subject matter expertise to differentiate the Desjardins Agent Network-an exclusive and independent distribution model.
Collaborate with new agent development resources to mentor and prepare candidates for the agency opportunity throughout training and field development activities, ensuring a strong foundation for future agency success.
Identify and recommend strategic solutions to address business challenges, capitalize on market opportunities, and enhance operational systems to support both new market acquisition and retention.
Recruit and attract top-tier talent to optimize the agency footprint and ensure alignment with regional and organizational growth priorities.
Develop and implement regional communication and change management strategies that support Desjardins' vision and priorities through a mix of virtual meetings, in-person sessions, study groups, and written communications.
Act as a Brand Ambassador by consistently promoting Desjardins' vision, cultural values, and leadership behaviours in all interactions with agents and internal partners.
Foster cross-functional collaboration to integrate organizational capabilities and support agent success through shared goals and aligned initiatives.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#LI-Remote
What you bring to the table
Bachelor's degree in a related field
A minimum of ten years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Experience in the insurance or financial services industry, familiarity in managing independent businesses
Holds the following: Life License Qualification Program (LLQP) and Other Than Life (OTL) license or Completion required in the first 6 months in the role
Expert proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Advanced knowledge of P&C and Life Insurance products and an understanding of market conditions
Must have a valid driver's licence and access to a vehicle as travel within a defined area is required for this role
Available for travel to Aurora office for meetings
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Management (FG)Unposting Date
2026-09-7