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Chat Support Agent Jobs (NOW HIRING)

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to ... Provide professional customer and dealer support through Zendesk, phone, and website live chat ...

SpaceXAI

Support Agent, X Money

Bastrop, TX

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

Jobs for Humanity

Customer Support Agent

Dallas, TX · On-site

$18.75 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build ... Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

Goosehead

Senior Client Support Agent

San Antonio, TX · Hybrid

$17 - $22.50/hr

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call ... This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat ...

SpaceXAI

Support Agent, X Money

Bastrop, TX · On-site

$18.75 - $24.75/hr

We are seeking empathetic and dynamic X Money Support Agent to join our fast-paced, customer ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

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All JobsChat Support Agent Jobs

Chat Support Agent information

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$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

How much does a chat support agent make?

The average salary for a chat support agent typically ranges from $12 to $20 per hour, depending on experience, location, and the company. Many roles also offer benefits such as flexible schedules and remote work options.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

Are remote chat support jobs legit?

Remote chat support jobs are legitimate roles that involve assisting customers via online chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of offers before committing personal information or payments.
More about Chat Support Agent jobs

What cities are hiring for Chat Support Agent jobs?

Cities with the most Chat Support Agent job openings:

What are the most commonly searched types of Chat Support Agent jobs?

The most popular types of Chat Support Agent jobs are:

What states have the most Chat Support Agent jobs?

States with the most job openings for Chat Support Agent jobs include:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Senior Client Support Agent

Goosehead Insurance

San Antonio, TX • On-site

$17 - $22.75/hr

Other

Re-posted 12 days ago

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

229th of 308 rated insurance

Job description

Service Agent (Intro Call)

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L2 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1–2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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