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Customer Support Agent - REF122Y

Dallas, TX · On-site

$18.50 - $24.75/hr

Customer Support Agent - REF122Y Jobs for Humanity is collaborating with The RRS Group Inc to build ... Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused ...

Speed of Light Ops

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

The Level 1 (L1) agent's primary purpose is to listen to and solve problems for our customers ... L1 Support Agents are responsible for taking support calls, emails and live chat/SMS, answering ...

Tri Counties Bank

Customer Support Agent

Chico, CA

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Tri counties bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Tri counties bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Tri Counties Bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

TEKsystems

Desktop Support

Draper, UT · On-site

$20 - $23/hr

Description TEKsystems is looking for a Desktop Support Agent for one of our clients in Draper Utah ... Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

TEKsystems

Desktop Support

Draper, UT · On-site

$20 - $23/hr

Description TEKsystems is looking for a Desktop Support Agent for one of our clients in Draper Utah ... Chat support for remote users. This role sits 100% onsite, there is not remote work in this role.

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Chat Support Agent information

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$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.
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What cities are hiring for Chat Support Agent jobs?

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What are the most commonly searched types of Chat Support Agent jobs?

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What states have the most Chat Support Agent jobs?

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Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

IT Technical Support / Helpdesk Support in South Jordan, UT 84095

Amicis Global

Columbus, OH • On-site

$21/hr

Contractor

Re-posted 7 days ago

Job description

Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
 
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience