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Chat Support Agent Jobs (NOW HIRING)

Taxwell

Product Support

As a remote seasonal Product Support Agent , you will play an important role in delivering a ... Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

The Technical Support Agent plays a critical role in ensuring seamless user experiences by ... Provide first-level technical support via phone, email, chat, and remote desktop tools to end-users ...

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.

Xai

Support Agent - X Payments

Bastrop, TX · On-site

$18.75 - $24.75/hr

Support Agent - X Payments Bastrop, TX About X Payments X Payments's mission is to create AI ... Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ...

Rodriguez

Customer Support Agent

$19.25 - $25.50/hr

Provide resident support via chat and email, ensuring timely and professional responses * Serve as the primary point of contact through the resident portal * Receive, log, and manage maintenance ...

Duelbits

Customer Support Agent

$19.25 - $25.50/hr

Customer Support Agent Duelbits is a crypto-native entertainment platform spanning casino ... Provide professional, accurate, and timely user support via live chat and email channels.

Credit Union of Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union Texas

Chat Agent Bilingual

Allen, TX · On-site

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

Credit Union of Texas

Chat Agent Bilingual

Allen, TX

Position Purpose and Objectives This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is ...

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All JobsChat Support Agent Jobs

Chat Support Agent information

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$10

$19

$30

How much do chat support agent jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Agent, and why are they important?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are chat support agents?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

What are some common challenges faced by Chat Support Agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.
More about Chat Support Agent jobs
What cities are hiring for Chat Support Agent jobs? Cities with the most Chat Support Agent job openings:
What are the most commonly searched types of Chat Support Agent jobs? The most popular types of Chat Support Agent jobs are:
What states have the most Chat Support Agent jobs? States with the most job openings for Chat Support Agent jobs include:
Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Product Support

Taxwell

Remote

Full-time

Posted 14 days ago

Job description

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.
TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.
This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.
POSITION SUMMARY:
As a remote seasonal Product Support Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Major responsibilities of the seasonal Product Support Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Responsible for support operations through phone and chat for the TaxAct Online and Desktop 1040 DIY products. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge.

  • Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve account and product support customer inquiries.

  • Provide timely phone and chat support to TaxAct DIY customers.

  • Ability to manage and respond to up to three (3) customer chat interactions concurrently.

  • Communicate trending issues to management.

  • Recommend updates and/or new help topics and send them to supervisor.

  • Promote teamwork and foster collaboration.

  • Convey a professional and positive image internally and externally.

  • Effectively use provided resources to troubleshoot and resolve customer inquiries in a timely manner.

  • May be cross-trained on other product lines in order to support other queues, as needed.

  • Additional job duties as needed.

EXPERIENCE & EDUCATION:
  • At least 1 year of experience in a customer service role.

  • Experience providing software support in a call center environment is a plus (WFH or on-site).

  • Excellent written and verbal communication skills.

  • Attention to detail.

  • Ability to multitask.

  • Critical thinking and strong problem-solving skills.

  • Skilled in utilizing internal tools and support materials for efficient resolution

  • Excellent time management skills.

  • Demonstrates professionalism and helps maintain a positive and productive work atmosphere

  • Typing skills - 25+ WPM required.

  • Must have (or be willing to obtain) a private, dedicated hardwired internet connection.

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.
Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.
If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

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