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Chat Support Agent Jobs (NOW HIRING)

Young Living Essential Oils

Diamond Support Agent

Lehi, UT · On-site

$17.50 - $23.50/hr

Summary: The Diamond Support Agent plays a critical and highly visible role in supporting the ... Deliver white-glove support to top-tier Brand Partners via phone, email, chat/SMS, and in-person ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Tri Counties Bank

Customer Support Agent

Chico, CA

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Young Living Essential Oils

Diamond Support Agent

Lehi, UT · On-site

$17.50 - $23.50/hr

Summary: The Diamond Support Agent plays a critical and highly visible role in supporting the ... Deliver white-glove support to top-tier Brand Partners via phone, email, chat/SMS, and in-person ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 issues ...

Tri Counties Bank

Customer Support Agent

Redding, CA

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your ...

Tri Counties Bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Tri Counties Bank

Customer Support Agent

Redding, CA

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Tri counties bank

Customer Support Agent

Redding, CA · On-site

$18.50 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Tri counties bank

Customer Support Agent

Chico, CA · On-site

$18 - $19.50/hr

Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly ... email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to ...

Atlean World

Remote Customer Support Agent Catalan

Lisbon, CT · On-site

$17.25 - $23/hr

What you'll do As a Customer Support Agent , you'll be the friendly, problem‐solving partner that ... Supporting B2B clients in Catalan and English via phone, email, and chat Troubleshooting issues and ...

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Chat Support Agent information

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$19

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How much do chat support agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for chat support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Support Agent, and why are they important?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by Chat Support Agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What are chat support agents?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

More about Chat Support Agent jobs
What cities are hiring for Chat Support Agent jobs? Cities with the most Chat Support Agent job openings:
What are the most commonly searched types of Chat Support Agent jobs? The most popular types of Chat Support Agent jobs are:
What states have the most Chat Support Agent jobs? States with the most job openings for Chat Support Agent jobs include:
Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.
Diamond Support Agent

Diamond Support Agent

Young Living Essential Oils

Lehi, UT • On-site

$17.50 - $23.50/hr

Full-time

Posted 12 days ago

Job description

Summary:
The Diamond Support Agent plays a critical and highly visible role in supporting the success and retention of the highest-level Brand Partners within the organization. With increased discretion and decision-making authority, this role delivers exceptional, personalized service to elite field leaders, often serving as a strategic business partner and advocate. Diamond Support Agents engage across multiple communication channels, resolving complex issues, delivering business insights, and helping Diamond leaders navigate growth and leadership milestones. This role requires high judgment, professionalism, and a deep understanding of company strategies and field dynamics.
Essential Functions
  • Deliver white-glove support to top-tier Brand Partners via phone, email, chat/SMS, and in-person channels
  • Use sound judgment to resolve escalated and complex concerns, often without the need for supervisor intervention
  • Provide strategic business guidance and individualized coaching based on Brand Partner goals, market trends, and compensation structure
  • Interpret and apply company policies and procedures with flexibility and discretion to serve Brand Partner needs
  • Collaborate closely with cross-functional teams to expedite resolutions and ensure alignment on high-impact initiatives
  • Represent the company with professionalism at major events, retreats, and leadership trainings, providing both logistical and strategic support
  • Participate in special projects or task forces related to leadership development, loyalty, and top-tier retention
  • Provide informal mentorship and guidance to peers and new team members

Skills & Qualifications
  • Exceptional written and verbal communication skills with the ability to tailor messaging to influential leaders
  • Advanced problem-solving and critical thinking skills with a high level of independence
  • Strong business acumen, including understanding of compensation plans, leadership structures, and field dynamics
  • High emotional intelligence and professionalism; adept at building trust-based relationships
  • Ability to manage ambiguity and exercise discretion in sensitive situations
  • Proficiency in Microsoft Office Suite and internal CRM/support systems
  • Ability to thrive in a high-stakes, fast-paced environment while balancing multiple priorities

Preferred Education and Experience
  • Bachelor's degree or relevant post-secondary education
  • 4+ years of experience in customer service, field support, direct sales, or leadership advisory roles

Required Education and Experience
  • High school diploma or GED
  • Minimum of 2-4 years of experience in high-level customer service or leadership support roles
  • A combination of education and experience may be considered

Supervisory Responsibility:
This job does not have supervisory responsibilities.
Work Environment:
This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, and photocopiers. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.
Position Type/Expected Hours of Work:
This position requires the incumbent to be physically present at the assigned worksite. The regular schedule is from 9:30 a.m. to 6 p.m., with a half hour lunch, Monday through Friday. Employees are also expected to work at least one non-convention farm event a year and to work at the annual company convention.
Exact hour requirements can be reasonably modified as necessary for the business needs by the employee's manager.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Specific vision abilities of this job include close vision and the ability to adjust focus. The employee is required to type, file, and occasionally lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.
Equal Employment Opportunity:
Young Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability.
Sponsorship:
Young Living does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Note:
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

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