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Chat Support Agent Jobs in Connecticut (NOW HIRING)

Career Soft Solutions Inc

SDET

East Hartford, CT · On-site

$49.75 - $64/hr

... chat interactions, intent recognition, multi-turn conversations, and AI agent workflows. Integrate automation suites with CI/CD pipelines and support release quality activities. Collaborate with ...

Aleron

Material Handler 4

Wilton, CT · On-site

$17.25 - $21/hr

... Customer Support. Why You'll Love Working Here: *Supportive, team-driven culture that values ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Acara Solutions

Material Handler 4

Wilton, CT · On-site

$17.25 - $21/hr

... Customer Support. Why You'll Love Working Here: *Supportive, team-driven culture that values ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

ACARA

Material Handler 4

Wilton, CT · On-site

$17.25 - $21/hr

... Customer Support. Why You'll Love Working Here: *Supportive, team-driven culture that values ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

All JobsChat Support Agent JobsChat Support Agent Jobs in Connecticut

Chat Support Agent information

See Connecticut salary details

$10

$18

$29

How much do chat support agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for chat support agent in Connecticut is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.82 per hour, depending on experience, location, and employer.

What is a chat support agent?

Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.

What are the key skills and qualifications needed to thrive as a chat support agent?

To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.

What are some common challenges faced by chat support agents, and how can they be managed effectively?

Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.

What is the difference between Chat Support Agent vs Customer Service Representative?

AspectChat Support AgentCustomer Service Representative
Primary RoleHandle customer inquiries via live chatAssist customers through phone, email, or in-person
Work EnvironmentOnline, remote or call centerCall centers, retail, or office settings
Required SkillsExcellent written communication, quick typingVerbal communication, problem-solving
Common CertificationsCustomer service or communication coursesCustomer service certifications often preferred

While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.

Are remote chat support agents jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.

What are the most commonly searched types of Chat Support Agent jobs in Connecticut?

The most popular types of Chat Support Agent jobs in Connecticut are:

Chat Support Agent jobs near you
Infographic showing various Chat Support Agent job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $37,732 per year, or $18.1 per hour.

Software Development Engineer in Test (SDET)

Career Soft Solutions Inc

Hartford, CT • On-site

Other

Posted 5 days ago

Job description

Software Development Engineer in Test (SDET)

12 Months contract with possible of extension

Hartford, CT (Hybrid)

Detailed Job Description:
Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Aetna's Conversational AI platform across Voice and Chat channels. The candidate will be responsible for designing and developing automation frameworks, test harnesses, and test strategies for AI-powered applications.
Key Responsibilities:
Build and maintain Playwright/Selenium-based automation frameworks and test harnesses.
Develop automated tests for APIs, backend services, and end-to-end workflows.
Validate conversational AI experiences including voice/chat interactions, intent recognition, multi-turn conversations, and AI agent workflows.
Integrate automation suites with CI/CD pipelines and support release quality activities.
Collaborate with Product, Architecture, and Engineering teams to define test coverage and quality standards.
Support AI/LLM testing, response validation, and overall platform reliability.
Minimum Years of Experience Required
8+ Years
Must Have Skills
Java and/or Node.js
Playwright/Selenium Automation Framework Development
API Testing (REST, Postman, Contract Testing)
Conversational AI Testing (Voice & Chat)
CI/CD (GitHub Actions)

Apply