... chat and social media. Provides diagnostic advice to resolve technical product issues, order entry ... Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and ...
... chat and social media. Provides diagnostic advice to resolve technical product issues, order entry ... Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and ...
$14.25 - $19.50/hr
The role is an entry point for new employees to gain experience and move into Service Agent ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
$14.25 - $19.50/hr
The role is an entry point for new employees to gain experience and move into Service Agent ... Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$15 - $20.50/hr
Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$15 - $20.50/hr
Contact Center Agent The Contact Center Agent offers guidance and support to members across various ... Utilization of a phone system, text, email, online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$15 - $20.50/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$15 - $20.50/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Contact Center Agent I
Tuscaloosa, AL · On-site
$14.50 - $19.75/hr
The Contact Center Agent offers guidance and support to members across various domains through a ... Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Quick apply
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Customer Service Agent
Birmingham, AL · On-site
$14.50 - $19.50/hr
... support and solutions to enhance their experience. As a Customer Service Agent, you will play a ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Resolve ...
Guest Services Agent
Orange Beach, AL · On-site
$18 - $20/hr
This position combines sales-focused reservation support with hospitality-driven guest care, making ... Key Responsibilities * Assist guests with booking reservations by phone, email, chat, and text ...
Quick apply
Guest Services Agent
Orange Beach, AL · On-site
$18 - $20/hr
This position combines sales-focused reservation support with hospitality-driven guest care, making ... Key Responsibilities * Assist guests with booking reservations by phone, email, chat, and text ...
Guest Services Agent
Orange Beach, AL · On-site
$18 - $20/hr
This position combines sales-focused reservation support with hospitality-driven guest care, making ... Key Responsibilities * Assist guests with booking reservations by phone, email, chat, and text ...
Guest Services Agent
Orange Beach, AL · On-site
$18 - $20/hr
This position combines sales-focused reservation support with hospitality-driven guest care, making ... Key Responsibilities * Assist guests with booking reservations by phone, email, chat, and text ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
We operate across voice and chat channels, with significant seasonal volume that requires precise ... Design and manage agent schedules across a 7-day operating calendar, balancing service level ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
... support of an expert team, dedicated to providing you with advanced tax training you'll need to be ... Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ...
Chat Support Agent information
See Alabama salary details
$9.80 - $11.45
5% of jobs
$11.45 - $13.09
13% of jobs
$13.83 is the 25th percentile. Wages below this are outliers.
$13.09 - $14.74
16% of jobs
The median wage is $16.01 / hr.
$14.74 - $16.38
21% of jobs
$16.38 - $18.02
18% of jobs
$18.55 is the 75th percentile. Wages above this are outliers.
$18.02 - $19.67
7% of jobs
$19.67 - $21.31
7% of jobs
$21.31 - $22.96
5% of jobs
$22.96 - $24.60
2% of jobs
$24.60 - $26.24
3% of jobs
$26.24 - $27.89
2% of jobs
$9
$17
$27
How much do chat support agent jobs pay per hour?
As of Aug 26, 2026, the average hourly pay for chat support agent in Alabama is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $19.81 per hour, depending on experience, location, and employer.
What is a chat support agent?
Chat support agents are customer service professionals who assist customers via online chat platforms. They help resolve inquiries, provide information about products or services, and troubleshoot issues in real-time. Chat support agents typically work for companies in a variety of industries, offering prompt and efficient support without the need for phone calls. Their goal is to ensure customer satisfaction by delivering accurate and helpful responses through written communication.
What are the key skills and qualifications needed to thrive as a chat support agent?
To thrive as a Chat Support Agent, you need excellent written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Strong empathy, patience, and multitasking skills help agents deliver outstanding service while managing multiple conversations. These skills are crucial for ensuring efficient, accurate, and positive customer interactions that enhance satisfaction and loyalty.
What are some common challenges faced by chat support agents, and how can they be managed effectively?
Chat Support Agents often encounter challenges such as handling multiple conversations simultaneously, managing high volumes of inquiries, and dealing with frustrated customers. To manage these effectively, agents benefit from strong organizational skills, the ability to prioritize tasks, and maintaining a calm, empathetic approach. Many companies provide training on multitasking and stress management, and agents often collaborate closely with team leads and technical specialists to resolve complex issues efficiently.
What is the difference between Chat Support Agent vs Customer Service Representative?
| Aspect | Chat Support Agent | Customer Service Representative |
|---|---|---|
| Primary Role | Handle customer inquiries via live chat | Assist customers through phone, email, or in-person |
| Work Environment | Online, remote or call center | Call centers, retail, or office settings |
| Required Skills | Excellent written communication, quick typing | Verbal communication, problem-solving |
| Common Certifications | Customer service or communication courses | Customer service certifications often preferred |
While both roles focus on assisting customers, Chat Support Agents primarily communicate through live chat platforms, emphasizing written skills. Customer Service Representatives may work via phone or in person, requiring strong verbal skills. Both roles are vital in customer support, but their work environments and communication methods differ.
Are remote chat support agents jobs legit?
Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. However, job seekers should verify the employer's credibility and be cautious of scams that request upfront payments or personal information. Genuine roles typically require good communication skills and may involve training on specific tools or software.
How do you become a chat support agent?
To become a chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may require previous customer service experience or technical knowledge, and training is often provided on the job.
What are the most commonly searched types of Chat Support Agent jobs in Alabama?
The most popular types of Chat Support Agent jobs in Alabama are:
What cities in Alabama are hiring for Chat Support Agent jobs?
Cities in Alabama with the most Chat Support Agent job openings:
Entry Level - Customer Service Technical Support Agent - Remote
Eufaula, AL • On-site
Johnson Outdoors Inc.
Other
This job post has expired today. Applications are no longer accepted.
Job description
Provides excellent customer service to dealers, sales representatives, and consumers via phone, email, live chat and social media. Provides diagnostic advice to resolve technical product issues, order entry, and recommendations on product selection, and maintains accurate and up-to-date records on communications through computer applications.
Provides technical and sales support to consumers, dealers and sales reps to ensure efficient and accurate quality service relating to our products, their software, features and functions.
* Provides post-sale support to consumers and retail channel partners in the form of trouble-shooting advice to install and repair product or direct them to a qualified repair facility. Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Responds to inquiries, resolves routine issues (referring more difficult problems upward, if necessary), and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.
* Provides pre-sale support to consumers and retail channel partners in the form of product selection based upon the application and desired features, installation and rigging, promotions, product availability, pricing, and where to purchase. Documents the interaction in the appropriate computer application to help drive continuous improvements in process and product quality.
* Executes routine reports and independently creates reports to support department activities. Demonstrates proficiency in supporting the minimum amount of product families as identified by each Johnson Outdoors brand. Maintains and monitors personal performance metrics to ensure department KPI's (key performance indicators). Strives for continuous improvement.
* Issues return and repair authorizations as necessary.
* Performs other duties as assigned
THIS POSITION IS REMOTE OR ONSITE IN EUFAULA, AL
MULTIPLE OPENINGS