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Carmel Management

16 jobs near Columbus, OH

Carmel Management LLC

Breakfast Attendant

Charlotte, NC · On-site

$10/hr

Benefits: * Opportunity for advancement The Bistro Server (AM Shift) is responsible for providing friendly, efficient, and professional food and beverage service to hotel guests during breakfast ...

Carmel Management LLC

Breakfast Attendant

Melbourne, FL · On-site

$12 - $14.50/hr

Everyone enjoys treats: vacationing families, road-weary travelers, and guests seeking a good value. And, you understand the importance of helping guests feel cared for and welcome. You also ...

Carmel Management LLC

Housekeeper

Melbourne, FL

$15/hr

Benefits/Perks * Competitive wages * Thorough training on proper cleaning and disinfecting * Career Growth Opportunities * Fun and Energetic Environment * Ongoing training Job Summary We are looking ...

Carmel Management LLC

Front Desk Agent

Melbourne, FL

$15.50/hr

Benefits/Perks * Flexible Scheduling Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with ...

Carmel Management LLC

Breakfast Attendant

Melbourne, FL · On-site

$12 - $14.50/hr

Everyone enjoys treats: vacationing families, road-weary travelers, and guests seeking a good value. And, you understand the importance of helping guests feel cared for and welcome. You also ...

Carmel Management LLC

Evening Front Desk Agent

Fort Pierce, FL · On-site

$12.75 - $16.25/hr

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes ...

Guest Service Representative

Carmel Management LLC

Charlotte, NC • On-site

$17 - $18/hr

Full-time

Re-posted 10 days ago

Job description

Guest Service & Hospitality
  • Greet and assist guests with a warm, professional, and brand-standard Marriott welcome
  • Perform guest check-ins and check-outs efficiently while ensuring accuracy and privacy
  • Handle guest inquiries, requests, and complaints promptly to ensure a positive guest experience
  • Resolve service issues calmly and professionally, escalating when necessary
  • Communicate hotel amenities, policies, loyalty benefits, and local information clearly
  • Deliver personalized service to Marriott Bonvoy members and recognize elite status benefits
Front Desk & Operational Duties
  • Operate the front desk during evening hours, including high-volume check-in periods
  • Balance guest needs with operational efficiency during shift transitions
  • Coordinate with housekeeping, maintenance, and security to address guest needs
  • Monitor room availability, late arrivals, and no-shows
  • Prepare shift reports and communicate important information to night audit staff
  • Maintain a clean, organized, and professional front desk area
FOSSE (Marriott Property Management System)
  • Use FOSSE to check guests in and out accurately
  • Assign and change room types as needed based on availability
  • Post room charges, incidentals, and adjustments correctly
  • Manage reservations, extensions, cancellations, and room moves
  • Review guest profiles and notes to ensure accurate service delivery
  • Handle cash, credit card transactions, and folios according to Marriott standards
Cash Handling & Compliance
  • Process payments, refunds, and authorizations accurately
  • Balance cash drawer and complete end-of-shift paperwork
  • Follow Marriott brand standards, safety procedures, and data privacy guidelines
  • Adhere to PCI compliance and company policies
Evening Shift Responsibilities
  • Manage late check-ins and special guest requests
  • Ensure smooth handoff to night audit team
  • Monitor lobby activity and support guest safety during evening hours
  • Maintain professionalism during peak and overnight transition periods