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Phone Agent Jobs in Texas (NOW HIRING)

Omni Hotels & Resorts

PBX Agent

Corpus Christi, TX · On-site

$13.75 - $17.50/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Omni Hotels

PBX Agent

Corpus Christi, TX · On-site

$11.75 - $14.75/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Omni Hotels

PBX Agent

Corpus Christi, TX · On-site

$11.75 - $14.75/hr

This team member will direct phone calls to appropriate personnel and assist all guests and ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Loman, Inc.

Forward Deployed Engineer

Austin, TX · On-site

$100 - $140/hr

Our AI phone agent answers 100% of calls, 24/7 -- taking pickup and delivery orders, processing payments, booking reservations, and answering menu and FAQ questions, with clean tickets syncing ...

Loman, Inc.

Customer Success Manager

Austin, TX · On-site

$70 - $90/hr

Our AI phone agent answers 100% of calls, 24/7 -- taking pickup and delivery orders, processing payments, booking reservations, and answering menu and FAQ questions, with clean tickets syncing ...

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Phone Agent information

See Texas salary details

$9

$17

$55

How much do phone agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for phone agent in Texas is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $15.87 per hour, depending on experience, location, and employer.

What is a phone agent?

Phone agents are professionals who handle inbound or outbound calls on behalf of a company or organization. Their main responsibilities include assisting customers, answering questions, resolving issues, and sometimes making sales or conducting surveys over the phone. Phone agents are often employed in call centers or customer service departments and require strong communication, problem-solving, and listening skills to provide effective support.

What are the key skills and qualifications needed to thrive as a phone agent, and why are they important?

To thrive as a Phone Agent, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is commonly required. Patience, problem-solving, and a positive attitude help phone agents effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges phone agents face when handling high call volumes, and how can they effectively manage stress during busy periods?

Phone agents often encounter high call volumes, especially during peak hours or promotional periods, which can lead to increased stress and fatigue. To manage these challenges, agents typically rely on time management techniques, prioritize calls efficiently, and use call-handling scripts to maintain professionalism. Many teams encourage regular short breaks, provide access to supportive supervisors, and offer training on stress-reduction strategies. Building resilience and staying organized can help agents maintain a positive attitude and deliver excellent customer service even during the busiest times.

What is the difference between Phone Agent vs Customer Service Representative?

AspectPhone AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office settings
Industry UsageTelecommunications, sales, supportRetail, banking, tech support
Search IntentJob roles focused on phone communicationCustomer support via phone, email, or chat

While both roles involve communication with customers, a Phone Agent primarily handles inbound or outbound calls in call centers, often focusing on sales or support. Customer Service Representatives may also communicate via multiple channels but often have broader responsibilities across various customer interaction points. The roles overlap significantly, but Phone Agents are more specialized in phone-based interactions.

Can I work in a call center without experience?

Phone agent positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills and a customer-focused attitude are usually sufficient to start, though some roles may prefer or require familiarity with call center software or specific industry knowledge.

What are popular job titles related to Phone Agent jobs in Texas?

For Phone Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Phone Agent jobs in Texas look for?

The top searched job categories for Phone Agent jobs in Texas are:

Phone Agent jobs near you
Infographic showing various Phone Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Bilingual Sales Appointment Coordinator

Colony Ridge

New Caney, TX • On-site

Full-time

Re-posted 11 days ago

Job description

Join Terrenos Houston as a Bilingual Telemarketing Phone Agent! If you love talking to people, have great communication skills, and enjoy helping clients, this is the role for you. You’ll make calls to prospective clients, schedule property showings, follow up on leads, and support our outside sales team.

What You’ll Do:

  • Connect with potential clients over calls, texts, and emails.
    Schedule in-person or virtual property showings.
  • Keep your leads organized and updated in our systems.
  • Use your persuasive skills to help convert leads into appointments.
     

What We’re Looking For:

  • Bilingual (English & Spanish)
  • 1+ year of sales or phone-based customer service experience
  • Strong communication and multitasking skills
  • Comfortable with tech, CRM systems, and spreadsheets
     

Why You’ll Love It:

  • Performance bonuses and commission-based pay
  • High-energy, rewarding work environment
  • No real estate license required
     
Call 832-808-6163 today to schedule your interview and start your career with Terrenos Houston!

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