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Ground Service Agent Jobs in Texas (NOW HIRING)

Worldwide Flight Services

$20/hr

Job Summary As a Ramp Services Agent, you will be responsible for essential ramp service tasks ... Perform ground service functions, such as connecting/removing ground power and ground start units ...

wearegat

Airport Customer Service Agent

Dallas, TX · On-site

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your ...

wearegat

Airport Customer Service Agent

Dallas, TX

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your ...

wearegat

Airport Customer Service Agent

Dallas, TX

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your ...

wearegat

Airport Customer Service Agent

Dallas, TX

$17/hr

Customer Service Agent GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your ...

Worldwide Flight Services

Ramp Agent

Dallas, TX · On-site

$18/hr

Ramp Agent Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... Perform ground service functions, such as connecting/removing ground power and ground start units ...

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Ground Service Agent information

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$10

$18

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How much do ground service agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ground service agent in Texas is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What is a ground service agent?

Ground Service Agents are airport employees responsible for handling various tasks related to aircraft and passenger services on the ground. Their duties often include loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and assisting with passenger boarding and deplaning. They play a crucial role in ensuring flights operate safely and efficiently by maintaining tight schedules and adhering to safety regulations. Ground Service Agents also interact with passengers, providing assistance and information as needed. This job requires good communication skills, physical stamina, and the ability to work in various weather conditions.

What are the key skills and qualifications needed to thrive as a ground service agent?

To thrive as a Ground Service Agent, you need strong organizational skills, basic mechanical aptitude, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, with some employers preferring candidates who hold relevant certifications like OSHA or IATA Dangerous Goods training. Outstanding teamwork, attention to detail, and effective communication help agents excel in fast-paced, safety-sensitive environments. These skills ensure efficient ground operations, passenger satisfaction, and strict adherence to airline and airport safety standards.

What are some common challenges ground service agents face during peak travel seasons?

During peak travel seasons, Ground Service Agents often experience increased workloads due to higher passenger volumes and tighter flight schedules. This can lead to time pressure for tasks like baggage handling, aircraft marshaling, and coordinating with flight crews. Maintaining clear communication and teamwork is essential to ensure safety and efficiency. Adapting to rapidly changing situations, such as delays or last-minute gate changes, is also a critical part of the role.

What is the difference between Ground Service Agent vs Baggage Handler?

AspectGround Service AgentBaggage Handler
CredentialsHigh school diploma; sometimes certifications in safety or customer serviceHigh school diploma; often safety training
Work EnvironmentAirport tarmac, passenger terminals, customer service areasAirport tarmac, baggage claim areas
Employer & IndustryAirlines, ground handling companiesAirlines, baggage handling companies
Job RoleAssists passengers, handles check-in, provides customer service, manages luggageLoads, unloads, and transports baggage within airport facilities

While both roles operate within airports and involve handling luggage, Ground Service Agents have broader responsibilities including passenger assistance and check-in duties, whereas Baggage Handlers focus primarily on managing luggage movement. Both roles require safety training and are essential for smooth airport operations.

How much does a ground service agent make?

Ground service agents typically earn an average hourly wage of around $13 to $20, which translates to approximately $27,000 to $41,600 annually for full-time work. Salaries can vary based on experience, location, and airline or airport size, and the role often requires physical stamina and safety certifications.

What are popular job titles related to Ground Service Agent jobs in Texas?

For Ground Service Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ground Service Agent jobs in Texas look for?

The top searched job categories for Ground Service Agent jobs in Texas are:

Ground Service Agent jobs near you
Infographic showing various Ground Service Agent job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,638 per year, or $18.1 per hour.

Passenger Service Agent

Alliance Ground International, LLC.

Mcallen, TX • On-site

$14.25 - $18/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

63rd of 67 rated aviation services

Job description

Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent!
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
  • Always ensure safety and security is never compromised.
  • Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.
  • Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.
  • Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.
  • Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.
  • Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage.
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.
  • Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to stand for extended periods of time.
  • Must be able to carry heavy items up and down jetway stairs.
  • Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.

Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete SIDA training to obtain airport authority identification security.
  • Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

What Alliance Ground International employees say

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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