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Remote Agent Jobs in Texas (NOW HIRING)

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... remote agent workforce. * Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results. * Update internal and external ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... remote agent workforce. * Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results. * Update internal and external ...

GIA Legacy Planning

Licensed Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote Position Job Type: Full-Time | Part-Time | Commission-Based Join Our Growing Team and Make a Difference ...

GIA Legacy Planning

Licensed Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote Position Job Type: Full-Time | Part-Time | Commission-Based Join Our Growing Team and Make a Difference ...

GIA Legacy Planning

Licensed Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote Position Job Type: Full-Time | Part-Time | Commission-Based Join Our Growing Team and Make a Difference ...

GIA Legacy Planning

Licensed Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote Position Job Type: Full-Time | Part-Time | Commission-Based Join Our Growing Team and Make a Difference ...

GIA Legacy Planning

Licensed Life Insurance Agent - Remote Position Company: GIA Legacy Planning Location: Remote Position Job Type: Full-Time | Part-Time | Commission-Based Join Our Growing Team and Make a Difference ...

Sisler Agency

Remote Life Insurance Agent

Tyler, TX · Remote

Life Insurance Agent Have you been looking for a career change? Are you passionate about helping ... Enjoy the flexibility of a fully remote position * Set and manage your own schedule What We're ...

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How much do remote agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote agent in Texas is $25.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.74 and $33.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Agent position, and why are they important?

To excel as a Remote Agent, you need strong customer service abilities, effective communication skills, and proficiency with computers, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, call center software, and secure remote connectivity tools is usually required. Standout candidates are self-motivated, organized, and able to manage their time independently while remaining engaged with a virtual team. These skills are crucial for efficiently resolving customer inquiries, meeting performance goals, and maintaining productivity in a remote work environment.

What is a Remote Agent job?

A Remote Agent is a professional who works from home or another remote location to provide customer service, sales, technical support, or other services for a company. They typically communicate with clients via phone, email, or chat and use digital tools to perform their tasks. This role requires strong communication skills, the ability to work independently, and a reliable internet connection. Many companies hire Remote Agents to handle customer inquiries, process transactions, or troubleshoot technical issues.

What are some common challenges faced by Remote Agents, and how can they be managed?

Remote Agents often contend with staying motivated and focused without in-person supervision, as well as handling high volumes of customer interactions throughout the day. Managing distractions at home, maintaining effective communication with team members, and troubleshooting technical issues independently are typical hurdles. Successful Remote Agents establish a dedicated workspace, set clear daily routines, and leverage available communication platforms to stay connected with colleagues and supervisors. Companies frequently offer training and ongoing support to help agents navigate these challenges and ensure a positive remote work experience.

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Remote Agent jobs near you

Workforce Management Coordinator

WSOL LLC

Plano, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Provide a great customer and agent experience by effectively delivering real-time (intra-day) schedule management with the purpose of optimizing resources to achieve business objectives
PRINCIPAL ACCOUNTABILITIES
  • Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
  • Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Program Success teams to achieve service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
  • Maintain constant communication with Program Success teams to coordinate needed staffing adjustments based on current and forecasted results.
  • Update internal and external reports. Distribute reports as instructed.

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reside in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. Visa sponsorship is not available for this position.
Minimum of two years of experience performing WFM-related functions (specifically real-time management), preferably in a multi-department/site contact center environment.
Experience with WFM software that includes real-time adherence preferred.
Good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner.
Competency communicating with all organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment.
Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance.
Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
Ability to use a keyboard and work at a computer for a large portion of the work period.
Ability to work variable hours, which may include evenings and weekends.
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Work From Home

About WSOL

Sourced by ZipRecruiter

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Aurora, IL, US

Year founded

1995

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