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Temporary Agent Support Representative Jobs in Texas

Rain for Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... As the leading provider of temporary liquid handling solutions, we're recognized for our systems ...

Rain For Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... As the leading provider of temporary liquid handling solutions, we're recognized for our systems ...

New

Rain For Rent

Operations Support Rep

Midland, TX · On-site

As the leading provider of temporary liquid handling solutions, we're recognized for our systems ... As an Operations Support Representative, you will act as a liaison between the operational and ...

New

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

MCI Careers

Tech Support Representative

Killeen, TX · On-site

... and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process ... We are now hiring a Tech Support Representative to handle inbound phone support. You will ...

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All JobsAgent Support Representative JobsTemporary Agent Support Representative JobsTemporary Agent Support Representative Jobs in Texas

Temporary Agent Support Representative information

What is the difference between Temporary Agent Support Representative vs Customer Service Agent?

AspectTemporary Agent Support RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training varies by company
Work EnvironmentCall centers, support desks, or remoteCall centers, retail, or online support
Employer & IndustryInsurance, telecom, government agenciesRetail, tech companies, service providers
Search & Comparison IntentTemporary, support, agent rolesCustomer service, support, client interaction

The Temporary Agent Support Representative typically handles support tasks on a temporary basis, often in specialized industries like insurance or telecom. Customer Service Agents focus on assisting customers with inquiries or issues, usually in retail or service sectors. While both roles require similar credentials and work environments, their primary functions and industry focus differ, catering to different employer needs and job search intents.

What are the most commonly searched types of Agent Support Representative jobs in Texas? The most popular types of Agent Support Representative jobs in Texas are:
What are popular job titles related to Temporary Agent Support Representative jobs in Texas? For Temporary Agent Support Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Temporary Agent Support Representative jobs in Texas look for? The top searched job categories for Temporary Agent Support Representative jobs in Texas are:
What cities in Texas are hiring for Temporary Agent Support Representative jobs? Cities in Texas with the most Temporary Agent Support Representative job openings:
Temporary Agent Support Representative jobs near you
Infographic showing various Temporary Agent Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Agent Support Representative

Ria Money Transfer (Dandelion)

Fort Worth, TX • On-site

$14.25 - $19/hr

Other

Medical, Life

Re-posted 24 days ago

Job description

Description

This position will provide a positive and key experience to ensure Agent satisfaction. The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA. Our standard is to provide the highest level of service to our agents through our inbound call center. As an Agent Support Representative, you will report directly to the department Supervisor and will be responsible for handling incoming phone calls, reviewing, creating, and responding to tickets, emails, among other tasks. Responsibilities
  • Receive calls, tickets, and emails, providing a positive service experience to the Agent.
  • Do not divert any calls for any reason.
  • Introduce yourself to the user, identifying yourself properly.
  • Respond to Agents' questions, inquiries, and concerns via phone, email, and other channels in a professional manner.
  • Enter and verify Agent information accurately in our system.
  • Manage phone calls effectively, including but not limited to putting on hold, transferring to other departments promptly, or disconnecting calls without the Agent's consent.
  • If it is necessary to transfer the user to another department, this process must be done immediately and in a timely manner.
  • It is prohibited to end calls unilaterally without completing the Agent's assistance.
  • The Agent must not remain silent for more than 20 seconds, as this could lead to the Agent ending the call and having a negative service experience.
  • Assist Agents with various inquiries, questions about our products, as well as the location of RIA Agents, help with their exchange rates, and balance reports.
  • Stay updated on the products and services provided by RIA.
  • Identify problems, areas of opportunity, and complaints during Agents' inquiries and propose solutions.
  • Meet quality control requirements as well as other key performance indicators.
  • Ensure the proper execution, implementation, and improvement of all relevant operational procedures and instructions, as well as the correct compliance with various regulations
  • Since one of the functions is to handle a significant number of calls with the required level of service, a control and record of the calls answered will be maintained. If it is observed that the number of calls handled is below the average compared to other employees in the same position, an investigation and corresponding disciplinary action will be taken.
  • In the event of non-compliance with any of the established duties and obligations, it will be sufficient cause to terminate the employment relationship with no liability to the company.
Requirements
  • Some college experience or incomplete degree.
  • Excellent written and verbal communication skills, as well as active listening in multiple languages, including but not limited to Spanish and English.
  • Preferably 1 to 2 years of experience in customer service, in contact center (call center) environments.
  • Experience in problem-solving; handling and persuading difficult customers; decision-making quality; demonstrating responsibility in job-related activities and personal behavior; action-oriented and results-driven; customer-focused.
  • Key characteristics for the role include a positive attitude, team player, and excellent phone manners and etiquette.
  • Ability to multitask, pay attention to detail, and thrive in a fast-paced and dynamic environment.
  • Flexibility to work extended hours or weekends.
  • Proficiency in using and handling computer equipment and various software programs related to the job.
Benefits
  • Life insurance
  • Partial Medical insurance
  • Tuition Assistance
  • Employee Stock Purchase Plan
  • Growth Opportunities
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

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