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Agent Support Representative Jobs (NOW HIRING)

Heppner Group - UT

Agent Support Representative

Lehi, UT · On-site

$50K - $65K/yr

Overview Join Heppner Group as an Agent Support Representative, supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full-time, client-focused role ideal ...

Integritymarketing

Agent Support III

Lincoln, NE · On-site

Job Summary We are seeking an experienced, sharp, and innovative Agent Support representative to help with communication, organization and coordination between agents, agencies, and carriers. The ...

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How much do agent support representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Agent Support Representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.

What are Agent Support Representatives?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How can I make 2000 a week working from home?

An Agent Support Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer support, and gaining experience in specialized areas. Increasing income may involve developing strong communication skills, using relevant tools like CRM software, and seeking roles with higher pay or bonuses. Earning this amount consistently often requires consistent performance and possibly working overtime or in roles with commission or incentive structures.

What does a support representative do?

A support representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

What jobs pay 4000 a week without a degree?

Agent Support Representatives typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level often include sales, real estate, or certain freelance and entrepreneurial positions, which may require strong communication skills, industry knowledge, or certifications rather than formal degrees.

Is CSR a stressful job in BPO?

A Customer Support Representative (CSR) in a BPO environment often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. The job requires strong communication skills, patience, and the ability to manage multiple tasks efficiently, which can contribute to stress levels depending on workload and work environment.

How does an Agent Support Representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.
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Agent Support Representative

Heppner Group - UT

Lehi, UT • On-site

$50K - $65K/yr

Full-time

PTO

Re-posted 3 days ago

Job description

Overview

Join Heppner Group as an Agent Support Representative, supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full-time, client-focused role ideal for individuals who are passionate about delivering exceptional customer service, staying organized, and building lasting client relationships.

As a key member of our support team, youll work with warm, inbound client contacts, assisting with questions, documentation, and ongoing service needs. This role does not involve direct sales or commission-based quotas, making it ideal for candidates who enjoy helping people and ensuring a smooth client experience.

Compensation & Benefits

  • Competitive hourly or salaried pay
  • Paid training and ongoing professional development
  • Supportive, team-oriented work environment
  • Growth opportunities within Heppner Group for high performers

Why Heppner Group?

At Heppner Group, our support team plays a critical role in delivering a positive client experience. Agent Support Representatives help ensure our clients feel informed, supported, and confident throughout their Medicare journeywhile working in a collaborative environment that values accuracy, empathy, and professionalism.

If you enjoy helping others, thrive in an organized support role, and want to grow within the Medicare and insurance space, wed love to hear from you.


Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Serve as a support resource for clients with general questions about Medicare coverage, benefits, and next steps
  • Assist licensed agents with client follow-ups, documentation, and service-related requests
  • Support enrollments during AEP, OEP, and applicable Special Enrollment Periods (non-sales support)
  • Maintain accurate client records and ensure required information is properly documented
  • Build and maintain long-term client relationships through proactive communication and dependable service
  • Participate in ongoing training and professional development to stay current on processes and compliance

Requirements
  • Strong verbal and written communication skills
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks in a fast-paced, seasonal environment
  • Customer service or administrative support experience preferred
  • High school diploma or equivalent required