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Entry Level Agent Support Representative Jobs (NOW HIRING)

ION Solar

Special Services Supervisor

Orem, UT · On-site

$40K - $55K/yr

... representatives, and team members with special services related to the solar process such as third ... Handle customer escalations that are unable to be handled by an entry level agent * Support the ...

ION Solar

Special Services Supervisor

Orem, UT

... representatives, and team members with special services related to the solar process such as third ... Handle customer escalations that are unable to be handled by an entry level agent * Support the ...

GEICO

Entry Level Agent

Rockwall, TX · On-site

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

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Entry Level Agent Support Representative information

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How much do entry level agent support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level agent support representative in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Agent Support Representative vs Customer Service Associate?

AspectEntry Level Agent Support RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, support desks, or online support platformsRetail stores, call centers, or service counters
Industry UsageCommon in telecommunications, insurance, and tech companiesWidespread across retail, hospitality, and service industries
Search & Comparison IntentFocuses on technical support and client assistance rolesEmphasizes direct customer interaction and service skills

While both roles involve assisting customers, the Entry Level Agent Support Representative typically provides technical or specialized support in a call center or online environment, whereas the Customer Service Associate often works directly with customers in retail or service settings. Understanding these differences can help job seekers target the right position based on their skills and career goals.

What cities are hiring for Entry Level Agent Support Representative jobs?

Cities with the most Entry Level Agent Support Representative job openings:

What are the most commonly searched types of Agent Support Representative jobs?

The most popular types of Agent Support Representative jobs are:

What states have the most Entry Level Agent Support Representative jobs?

States with the most job openings for Entry Level Agent Support Representative jobs include:

Entry Level Agent Support Representative jobs near you

Agent Support Representative

Ria Money Transfer (Dandelion)

Fort Worth, TX • On-site

$14.25 - $19/hr

Other

Medical, Life

Re-posted yesterday

Job description

Description

This position will provide a positive and key experience to ensure Agent satisfaction. The employee must, at all times, handle calls with the required level of service, providing polite and professional attention, offering exceptional service by answering questions, managing complaints, and resolving issues related to the products and services offered by RIA. Our standard is to provide the highest level of service to our agents through our inbound call center. As an Agent Support Representative, you will report directly to the department Supervisor and will be responsible for handling incoming phone calls, reviewing, creating, and responding to tickets, emails, among other tasks. Responsibilities
  • Receive calls, tickets, and emails, providing a positive service experience to the Agent.
  • Do not divert any calls for any reason.
  • Introduce yourself to the user, identifying yourself properly.
  • Respond to Agents' questions, inquiries, and concerns via phone, email, and other channels in a professional manner.
  • Enter and verify Agent information accurately in our system.
  • Manage phone calls effectively, including but not limited to putting on hold, transferring to other departments promptly, or disconnecting calls without the Agent's consent.
  • If it is necessary to transfer the user to another department, this process must be done immediately and in a timely manner.
  • It is prohibited to end calls unilaterally without completing the Agent's assistance.
  • The Agent must not remain silent for more than 20 seconds, as this could lead to the Agent ending the call and having a negative service experience.
  • Assist Agents with various inquiries, questions about our products, as well as the location of RIA Agents, help with their exchange rates, and balance reports.
  • Stay updated on the products and services provided by RIA.
  • Identify problems, areas of opportunity, and complaints during Agents' inquiries and propose solutions.
  • Meet quality control requirements as well as other key performance indicators.
  • Ensure the proper execution, implementation, and improvement of all relevant operational procedures and instructions, as well as the correct compliance with various regulations
  • Since one of the functions is to handle a significant number of calls with the required level of service, a control and record of the calls answered will be maintained. If it is observed that the number of calls handled is below the average compared to other employees in the same position, an investigation and corresponding disciplinary action will be taken.
  • In the event of non-compliance with any of the established duties and obligations, it will be sufficient cause to terminate the employment relationship with no liability to the company.
Requirements
  • Some college experience or incomplete degree.
  • Excellent written and verbal communication skills, as well as active listening in multiple languages, including but not limited to Spanish and English.
  • Preferably 1 to 2 years of experience in customer service, in contact center (call center) environments.
  • Experience in problem-solving; handling and persuading difficult customers; decision-making quality; demonstrating responsibility in job-related activities and personal behavior; action-oriented and results-driven; customer-focused.
  • Key characteristics for the role include a positive attitude, team player, and excellent phone manners and etiquette.
  • Ability to multitask, pay attention to detail, and thrive in a fast-paced and dynamic environment.
  • Flexibility to work extended hours or weekends.
  • Proficiency in using and handling computer equipment and various software programs related to the job.
Benefits
  • Life insurance
  • Partial Medical insurance
  • Tuition Assistance
  • Employee Stock Purchase Plan
  • Growth Opportunities
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

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