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Agent Support Representative Jobs (NOW HIRING)

El Car Wash

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

The Customer Support Representative is responsible for delivering exceptional service and support ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

EL Car Wash

Customer Support Representative

Doral, FL · On-site

$14.75 - $20/hr

The Customer Support Representative is responsible for delivering exceptional service and support ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

El Car Wash

Customer Support Representative

Pembroke Pines, FL · On-site

$14.50 - $20/hr

The Customer Support Representative is responsible for delivering exceptional service and support ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

EL Car Wash

Customer Support Representative

Doral, FL

$14.75 - $20/hr

The Customer Support Representative is responsible for delivering exceptional service and support ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

El Car Wash

Customer Support Representative

Hollywood, FL

$14.50 - $20/hr

The Customer Support Representative is responsible for delivering exceptional service and support ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

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How much do agent support representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Agent Support Representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.

What are Agent Support Representatives?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How does an Agent Support Representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.
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What are the most commonly searched types of Agent Support Representative jobs? The most popular types of Agent Support Representative jobs are:
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Agent Support Representative jobs near you
Infographic showing various Agent Support Representative job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 14% Part Time, 2% Temporary, and 26% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Customer Support Representative

National Express Wash

Hollywood, FL • On-site

$14.50 - $20/hr

Full-time

Posted 5 hours ago

Job description

Role Summary: The Customer Support Representative is responsible for delivering exceptional service and support to customers via phone, email, and chat. This role serves as the frontline of the company, ensuring customer needs are met with professionalism, empathy, and efficiency. The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the company’s standards and values.


Key Responsibilities:

· Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.

· Resolve customer issues efficiently and accurately while maintaining a positive attitude.

· Provide product/service information and troubleshooting support.

· Escalate complex or unresolved issues to the appropriate internal teams.

· Document all interactions and resolutions in the CRM or ticketing system.

· Stay up to date on products, services, policies, and system updates.

· Meet individual performance metrics and quality standards.

· Identify opportunities to improve processes and enhance the customer experience.

Qualifications:

· 1+ year of experience in a customer service or call center environment preferred.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities and attention to detail.

· Ability to remain calm and empathetic in high-pressure situations.

· Proficient in basic computer skills and CRM systems.

· Flexible and adaptable to change in a fast-paced environment.

Preferred:

· Bilingual (English/Spanish)

Core Competencies:

· Empathy & Active Listening

· Communication

· Problem Solving

· Adaptability

· Team Collaboration

· Customer Focus

· Attention to Detail

Physical Requirements:

· Prolonged periods of sitting and computer use.