ZipRecruiter

Log In

1

Agent Support Representative Jobs (NOW HIRING)

ibex

Technical Support Representative

Crittenden, NY · On-site

We know a quality agent makes the difference for customers and how a great customer experience ... Technical Support experience in prevouis roles is a plus. Customer Focus * Demonstrates a strong ...

Atkore

Product Sales Support Representative

Harvey, IL · On-site

$54K - $75K/yr

Product Sales Support Representative Who we are: Atkore is forging a future where our employees ... Interact fully with Atkore agent reps as well as Atkore Regional Sales teams. * Examine data trends ...

EMS, Inc.

Technical Support Representative

Omaha, NE · On-site

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to ...

Atkore

Product Sales Support Representative

Harvey, IL · On-site

$54K - $75K/yr

Product Sales Support Representative Who we are: Atkore is forging a future where our employees ... Interact fully with Atkore agent reps as well as Atkore Regional Sales teams. * Examine data trends ...

EMS Inc.

Technical Support Representative

Omaha, NE · On-site

As a Technical Support Agent you must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Agents will troubleshoot and handle call escalations to ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsAgent Support Representative Jobs

Agent Support Representative information

See salary details

$10

$17

$25

How much do agent support representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is an agent support representative?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How does an agent support representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as an agent support representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.
More about Agent Support Representative jobs

What are the most commonly searched types of Agent Support Representative jobs?

The most popular types of Agent Support Representative jobs are:

What job categories do people searching Agent Support Representative jobs look for?

The top searched job categories for Agent Support Representative jobs are:

Agent Support Representative jobs near you
Infographic showing various Agent Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

IT Customer Support Representative

Integrated Resources INC

Painted Post, NY • On-site

$14.50 - $18.50/hr

Contractor

Re-posted 6 days ago

Job description

Job Description

Position: IT Customer Support Representative

Duration: 1 Year

Location: Painted Post, NY

Hours: Monday - Friday 3:00 PM to Midnight (00:00 AM)

***Bilingual Spanish/English language required*** Verbal & Written

Job Description:

  • The IT Service Desk Agent will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, mobile devices, and infrastructure.
  • The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.
  • Problems\requests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution\fulfillment for each customer in a prompt and efficient manner.
  • Performance is measured on a variety of Key Performance Indicators (KPI's), including First Call Resolve (FCR), SLA, and customer services.
  • The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines.
  • This role requires the ability to interact professionally with a diverse group of customers, team members, managers and subject matter experts.
  • The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested).
  • Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

Must Have: Strong technical skills, customer service background, excellent communication skills, ability to multitask.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

View All Integrated Resources Jobs

Apply