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Agent Support Representative Jobs (NOW HIRING)

Arise Virtual Solutions

$16.50 - $21.25/hr

What you will do as a Fintech Customer Support Representative: * Receive inbound calls from bank ... Sign up and run your own customer support business or work as an agent for a Service Partner ...

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How much do agent support representative jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Agent Support Representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.

What are Agent Support Representatives?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How does an Agent Support Representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.
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Agent Support Representative jobs near you
Infographic showing various Agent Support Representative job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 14% Part Time, 2% Temporary, and 26% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Fintech Customer Support Representative

Fintech Customer Support Representative

Arise Virtual Solutions

Mcallen, TX • Remote

$16.25 - $20.75/hr

Full-time

Posted 9 days ago

Job description

NEW: RAM requirement REDUCED to just 8GB! Easier to qualify!
Earn revenue from day one. Certification is now paid!
If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise® Platform. This program needs customer-focused individuals to help support callers with financial transactions. Problem solvers are welcome-those who have the drive to learn and troubleshoot basic issues or inquiries about electronic payments and services. This is a fast-paced, high-call volume program currently available through the Arise® Platform.
The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.
The Arise® Platform has various well-known clients available-including this opportunity with a financial services provider-and you could start earning in just a few weeks.
What you will do as a Fintech Customer Support Representative:
  • Receive inbound calls from bank partners, merchants, and card holders, answering questions and resolving issues to the caller's satisfaction. Some calls are technical in nature.
  • Deliver excellent service by actively listening and helping callers uncover the best solution.

What's needed to service this client:
  • Minimum of one year of consistent inbound call support experience in a customer-facing Financial Services environment (within the past two years).
  • Financial Services support experience is preferred but not required.
  • Quiet and secure workspace to manage a consistent flow of calls.
  • NEW: Lower tech requirement! Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8 GB RAM).
  • High School diploma or equivalent.
  • Background check and drug test required.

What would be great to have:
  • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).
  • Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check and drug test are required.

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