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Agent Support Representative Jobs (NOW HIRING)

El Car Wash

Customer Support Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Customer Support Representative Role Summary: The Customer Support Representative is responsible ... The agent will resolve issues, answer inquiries, and ensure a positive experience that reflects the ...

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How much do agent support representative jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for agent support representative in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Agent Support Representative, and why are they important?

To thrive as an Agent Support Representative, you need strong problem-solving abilities, customer service skills, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to work under pressure help distinguish top performers in this role. These competencies ensure effective resolution of agent inquiries, enhanced productivity, and a positive experience for both agents and clients.

What are Agent Support Representatives?

Agent Support Representatives are professionals who provide assistance and guidance to agents within an organization, often in industries like insurance, travel, or customer service. Their main responsibilities include answering agent inquiries, resolving issues, processing requests, and ensuring agents have the information and resources needed to perform their duties effectively. They act as a liaison between agents and other departments, helping to facilitate smooth operations and improve agent satisfaction. Strong communication, problem-solving, and organizational skills are essential for this role.

How can I make 2000 a week working from home?

An Agent Support Representative can potentially earn $2,000 a week by working full-time, handling high-volume customer support, and gaining experience in specialized areas. Increasing income may involve developing strong communication skills, using relevant tools like CRM software, and seeking roles with higher pay or bonuses. Earning this amount consistently often requires consistent performance and possibly working overtime or in roles with commission or incentive structures.

What does a support representative do?

A support representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer service tools to document interactions and track resolutions.

What jobs pay 4000 a week without a degree?

Agent Support Representatives typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level often include sales, real estate, or certain freelance and entrepreneurial positions, which may require strong communication skills, industry knowledge, or certifications rather than formal degrees.

Is CSR a stressful job in BPO?

A Customer Support Representative (CSR) in a BPO environment often faces stress due to high call volumes, performance targets, and handling difficult customer interactions. The job requires strong communication skills, patience, and the ability to manage multiple tasks efficiently, which can contribute to stress levels depending on workload and work environment.

How does an Agent Support Representative typically collaborate with other departments to resolve agent issues?

Agent Support Representatives frequently work closely with departments such as IT, Operations, and Customer Service to resolve agent queries efficiently. They serve as a liaison, relaying feedback and escalating complex issues to the appropriate teams. Collaboration may involve regular meetings, ticket tracking systems, and cross-departmental communication tools to ensure timely and effective solutions. This teamwork not only helps resolve issues faster but also fosters a supportive work environment.
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Agent Support Representative jobs near you
Seasonal Bilingual Agent Support Representative (Remote - TN)

Seasonal Bilingual Agent Support Representative (Remote - TN)

HealthSherpa

Remote

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

About Us

We are a highly profitable, fast-growing healthcare startup—a small and mighty team of 230 helping people find and enroll in individual health coverage. To date, we've helped over 20 million people enroll in health coverage. We're a mission-driven team that advocates for and cares deeply about the people we serve.

We're a double bottom-line company: revenues and enrollments. The ACA brings high-quality, comprehensive, affordable health coverage within reach for low-income Americans, and we exist to make that promise a reality. Your contribution will help millions of people navigate the complex and confusing health insurance industry and enable them to access health care when needed.

We are committed to building a team that is well-balanced in representation to best serve the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.

HealthSherpa is a fully remote company and was recognized as a 2026 Best Remote Place to Work by Built In, reflecting our commitment to building a people-first culture rooted in trust, flexibility, and impact.

About The Role

We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry. You will report to a Supervisor on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if Open Enrollment is extended.

Please note we are only hiring employees in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

You Will
  • Spend your day in a queue taking calls from insurance agents across the country
  • Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
  • Help agents troubleshoot the platform and answer questions about applications and referrals
  • Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
  • Support with other related tasks as needed
You Have
  • Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
  • Fluency in spoken and written Spanish
  • Previous customer service experience
  • 3+ years of combined education, work, or volunteer experience
  • Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
  • A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
  • A work space that is free of background noise and distraction to provide information privacy
  • Reliable home internet with download speed exceeding 128Mbps
What We Offer (Seasonal Employees)
  • Fully remote employment
  • Hourly wage: $18 for bilingual in Spanish
  • Computer and equipment for the duration of the role
  • Monthly internet stipend
  • Paid training
  • Overtime opportunities
What We Offer (Full-time, Not Temporary/Not Seasonal)
  • Remote-first company (US-based remote only)
  • Great compensation package at a high-growth, profitable company
  • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
  • HSA/FSA options with corresponding contribution limits
  • Monthly grocery stipend and home internet reimbursement
  • 401K w/ a match after a grace period
  • Life and AD&D coverage
  • Disability insurance (Short and Long Term)
  • Parental leave
  • Four (4) weeks of paid vacation in addition to paid holidays
  • Home office budget for remote team members
  • Mental health and other wellbeing support programs through a partner network

As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know.

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal-opportunity employer and a fun place to work. Come join the team at HealthSherpa!

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