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State Farm Customer Service Representative Jobs in Texas

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State Farm Customer Service Representative information

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$9

$17

$25

How much do state farm customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for state farm customer service representative in Texas is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What does a State Farm Customer Service Representative do?

A State Farm Customer Service Representative assists customers with their insurance policies, answers questions about coverage, processes policy changes, and helps resolve billing issues. They also provide quotes, explain product options, and support agents in managing customer accounts. Their role is crucial in delivering quality service, maintaining customer satisfaction, and ensuring clients have a positive experience with State Farm.

What are the key skills and qualifications needed to thrive as a State Farm Customer Service Representative?

To thrive as a State Farm Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent, with some roles preferring insurance licensing. Familiarity with customer relationship management (CRM) systems, State Farm's proprietary software, and sometimes state insurance licensing are typically required. Exceptional interpersonal skills, patience, and a positive attitude help you stand out in handling customer inquiries and resolving issues. These skills are vital for providing excellent customer experiences, ensuring policyholder satisfaction, and maintaining the company's reputation.

What are some common challenges faced by State Farm Customer Service Representatives, and how can new hires effectively overcome them?

State Farm Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and handling difficult situations with empathy. New hires can effectively overcome these challenges by thoroughly learning State Farm's products and services, utilizing available training resources, and leaning on support from experienced team members. Developing strong communication and problem-solving skills, as well as staying organized, will also help ensure a smooth transition into the role and provide excellent service to customers.

What is the difference between State Farm Customer Service Representative vs State Farm Insurance Agent?

AspectState Farm Customer Service RepresentativeState Farm Insurance Agent
CredentialsHigh school diploma or equivalent; customer service skillsLicensing in insurance and financial services; state licensing exams
Work EnvironmentCall centers, retail offices, or remote customer supportIndependent offices, community-based, client-facing
Employer & Industry UsagePart of State Farm's customer support teamAuthorized representatives selling policies and financial products
Common Search & Comparison IntentUnderstanding customer support roles within State FarmSeeking to become an insurance agent or understand sales roles

The main difference is that State Farm Customer Service Representatives focus on assisting existing clients with inquiries and policy support, while State Farm Insurance Agents actively sell policies and financial products, often managing their own offices. Customer service reps typically work in support centers, whereas agents operate independently in local communities.

Is State Farm Customer Service Representative a good job?

A State Farm Customer Service Representative is a role that involves assisting customers with insurance policies and claims, requiring strong communication and problem-solving skills. The position typically offers regular hours, benefits, and opportunities for advancement, making it a stable job option in the insurance industry.

What are popular job titles related to State Farm Customer Service Representative jobs in Texas?

For State Farm Customer Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching State Farm Customer Service Representative jobs in Texas look for?

The top searched job categories for State Farm Customer Service Representative jobs in Texas are:

What cities in Texas are hiring for State Farm Customer Service Representative jobs?

Cities in Texas with the most State Farm Customer Service Representative job openings:

State Farm Customer Service Representative jobs near you
Infographic showing various State Farm Customer Service Representative job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,425 per year, or $17.5 per hour.

Actively Licensed Property Casualty and Life Health Policy Service CSR

THOMAS J CLAY STATE FARM INSURANCE

Pasadena, TX • On-site

$21 - $35/hr

Full-time

Life, PTO

Re-posted 14 hours ago

Job description

WELL ESTABLISHED STATE FARM AGENCY FOR OVER 60 YEARS SEEKING EXPERIENCED AND HIGHLY QUALIFIED AND FULLY AND ACTIVELY LICENSED CUSTOMER SERVICE REPRESENTATIVE TO PROVIDE SUPERIOR SERVICE WITH MULTILINE BONUS OPPORTUNITIES!

OUTSTANDING OFFICE ENVIRONMENT WITH EXCELLENT COMPENSATION INCLUDING LUNCH PERKS.

VERY INVOLVED AND ACTIVE AGENT ON SITE, PREVIOUS STATE FARM CSR EXPERIENCE PREFERRED I

CURRENT LICENSING REQUIREMENT IS NON-NEGOTIABLE SO DO NOT APPLY IF YOU DO NOT QUALIFY!

FLUENT SPANISH SPEAKER PREFERRED. THIS JOB WILL BE FILLED BY OR BEFORE JULY 15TH 2024.

THANK YOU FOR YOUR CONSIDERATION!         Agent, Tom Clay

Company Description

WELL, ESTABISHED AGENCY FOR OVER 60 YEARS, SEEKING MOTIVATED INDIVIDUALS THAT ARE FRIENDLY, ORGANIZED, SMART, HARD-WORKING AND RELIABLE INDIVIDUAL THAT DOES NOT USE THEIR PERSONAL PHONE OR OTHER DEVICES DURING WORK HOURS. (NO EXCEPTIONS) ONLY ONE POSITION AVAILABLE TO BE FILLED BY OR BEFORE JULY15TH, 2024.
BACKGROUND CHECK AND DRUG TESTING MANDATORY PRIOR TO START DATE. CURRENT UPDATED COMPLETE RESUME
REQUIRED TO BE CONSIDERED! THANK YOU!