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Virtual Agent Jobs in Texas (NOW HIRING)

Info Way Solutions

servicenow developer

Dallas, TX · On-site

$53.50 - $73.50/hr

The role involves configuring the Service Portal chat for Virtual Agent, creating portals and themes, and implementing ServiceNow modules such as Procurement Service Management. Responsibilities ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Converge Resources

SNOW Product Manager

Dallas, TX · On-site

Drive implementation and adoption of Employee Center Pro, Virtual Agent, Walk-Up Experience, and Service Operations Workspace capabilities. Translate business use cases into epics, features, user ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Windstar Cruises

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Hp

Senior ServiceNow Development Manager

Spring, TX · Remote

$48 - $66/hr

Lead the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, generative AI, AI agents, predictive intelligence, virtual agent, and intelligent workflow automation.

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Virtual Agent information

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Texas?

The most popular types of Agent jobs in Texas are:

What are popular job titles related to Virtual Agent jobs in Texas?

For Virtual Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Texas look for?

The top searched job categories for Virtual Agent jobs in Texas are:

What cities in Texas are hiring for Virtual Agent jobs?

Cities in Texas with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Texas as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, 3% Contract, and 1% Nights. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution.

servicenow developer

Dallas, TX • On-site

Info Way Solutions
IT Services • 51 - 200 employees
Learn more about Info Way Solutionsexternal

$53.50 - $73.50/hr

Full-time

Re-posted 11 days ago

Key responsibilities

  • Configure the Service Portal chat for Virtual Agent, including branding, enabling, and customizing out-of-the-box conversations, topic blocks, and topics.

  • Create and customize portals, themes, pages, and widgets, and configure the Virtual Agent to work within the Service Portal using client-side and server-side scripting.

  • Integrate Virtual Agent with MS Teams and non-ServiceNow applications, and use scripting to call APIs to retrieve data for Virtual Agent.

Job description

Job Summary:
Info Way Solutions is seeking a ServiceNow Developer for a 12+ month contract position. The role involves configuring the Service Portal chat for Virtual Agent, creating portals and themes, and implementing ServiceNow modules such as Procurement Service Management.
Responsibilities:
• Experience in configuring the Service Portal chat for Virtual Agent
• Branding Virtual Agent
• Enabling the out of the box conversations
• Configuring the out of the box topic blocks and topics
• Customizing the out of the box topic blocks and topics
• Creating topic blocks and topics
• Experience in scripting to call APIs
• Integrating virtual agent with MS Teams
• Integrating virtual agent with non-ServiceNow applications
• Using scripting to call API to get the data for Virtual Agent
• Experience in creating portals
• Experience is creating themes or use existing themes
• Experience in creating pages
• Experience in using out of the box widgets for the application need
• Create custom widgets
• Experience in configuring the virtual Agent to Service Portal
• Client side and server-side scripting experience
• Experience in Angular JS, HTM 5, CSS3 and Bootstrap
• Implementation experience of ServiceNow Procurement Service Management (PSM) module is required
• Implementation experience of ServiceNow Hardware Asset Management (HAM) module is a plus
• Implementation experience of ServiceNow Software Asset Management (SAM) module is a plus
• Excellent communication skills
• Great team player
• Excellent analytical skills
• Excellent problem solver
Qualifications:
Required:
• Experience in configuring the Service Portal chat for Virtual Agent
• Branding Virtual Agent
• Enabling the out of the box conversations
• Configuring the out of the box topic blocks and topics
• Customizing the out of the box topic blocks and topics
• Creating topic blocks and topics
• Experience in scripting to call APIs
• Integrating virtual agent with MS Teams
• Integrating virtual agent with non-ServiceNow applications
• Using scripting to call API to get the data for Virtual Agent
• Experience in creating portals
• Experience is creating themes or use existing themes
• Experience in creating pages
• Experience in using out of the box widgets for the application need
• Create custom widgets
• Experience in configuring the virtual Agent to Service Portal
• Client side and server-side scripting experience
• Experience in Angular JS, HTM 5, CSS3 and Bootstrap
• Implementation experience of ServiceNow Procurement Service Management (PSM) module is required
• Excellent communication skills
• Great team player
• Excellent analytical skills
• Excellent problem solver
Preferred:
• Implementation experience of ServiceNow Hardware Asset Management (HAM) module is a plus
• Implementation experience of ServiceNow Software Asset Management (SAM) module is a plus
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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