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Virtual Agent Jobs (NOW HIRING)

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

ServiceNow Virtual Agent, AWA, and ITSM workflows * Microsoft Copilot Studio or similar conversational AI platforms * Excellent verbal and written communication skills with the ability to create ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

HCA Healthcare

Product Business Analyst

Franklin, TN · On-site

This position supports the strategy, optimization, and implementation of virtual agent and IVR technologies, partnering with business and technical teams to gather requirements, analyze processes ...

HCA Healthcare

Product Business Analyst

Nashville, TN · On-site

This position supports the strategy, optimization, and implementation of virtual agent and IVR technologies, partnering with business and technical teams to gather requirements, analyze processes ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. * Test ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. * Test ...

Lennar Homes

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. Test, iterate ...

Lennar Corp

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. * Test ...

HCA Healthcare

Product Business Analyst

Lebanon, TN · On-site

This position supports the strategy, optimization, and implementation of virtual agent and IVR technologies, partnering with business and technical teams to gather requirements, analyze processes ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

SN Cloud Solutions

ServiceNow Developer

Minneapolis, MN · On-site

$56.25 - $77.50/hr

Implement and enhance ServiceNow AI/GenAI capabilities, including Now Assist, AI Search, Virtual Agent, and AI-powered workflows. Integrate ServiceNow with external applications using REST/SOAP APIs ...

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Virtual Agent information

See salary details

$596

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Aug 20, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
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Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

Information Technology_USA - USA_Developer

Real Soft, Inc.

Jacksonville, FL • On-site

$50 - $68.75/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
: -/hr
MSP Owner: Kelly Gosciminski
Location: Scottsdale, AZ / Omaha, NE / Chicago, IL / Washington, DC / New York, NY / Austin, TX / San Jose, CA - onsite (LOCAL ONLY)
Duration: 6 months
skill id: 10813551
Virtual Agent / Conversational Designer
"Location: Onsite Need candidates local to the location.
Required Skills & Experience
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on topic block design
• Strong knowledge and hands-on experience on conversational UX background
"
Role Descriptions: ServiceNow Virtual Agent Designer| NLU intent and utterance authoring| topic block design| conversational UX background
Essential Skills: Virtual Agent / Conversational Designer:ServiceNow Virtual Agent Designer| NLU intent and utterance authoring| topic block design| conversational UX background
Desirable Skills:
Keyword:
Skills: ServiceNow
Experience Required: 10 & Above, Project Code :

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