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Virtual Agent Jobs (NOW HIRING)

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Navtech

Google Contact Center AI

Alpharetta, GA · Remote

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Palnar

MS Power Platform Developer

... Power Virtual Agent chatbot to deliver generic and user-specific information based on authentication status. • Develop an app for inputting and managing trainings, integrating with a system for ...

Interon IT Solutions

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

... Intelligence, and Virtual Agent capabilities. • Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns. • Train and tune machine learning models for ...

Central Business Solutions, Inc

Senior RPA Developer

$55.75 - $73.75/hr

Develop and deliver successful Microsoft Copilot Studio (Power Virtual Agent) bots that enhance productivity and efficiency. * Utilize Power Automate tools to automate workflows and processes.

Netflix

OR · On-site

This role owns how the virtual agent handles conversations such as how it processes context, structures dialog, manages pacing, and maintains a consistent voice across end-to-end journeys in multiple ...

Netflix

Conversational Designer

OR · Remote

This role owns how the virtual agent handles conversations such as how it processes context, structures dialog, manages pacing, and maintains a consistent voice across end-to-end journeys in multiple ...

Netflix

Conversational Designer

This role owns how the virtual agent handles conversations such as how it processes context, structures dialog, manages pacing, and maintains a consistent voice across end-to-end journeys in multiple ...

Purple Drive Technologies

ServiceNow Architect

Atlanta, GA · On-site

$68.50 - $86.25/hr

ServiceNow Virtual Agent (VA) * ServiceNow Now Assist * Strong integration experience with: * PagerDuty * Ansible * Monitoring tools * AIOps platforms * Understanding of: * On-prem infrastructure

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How much do virtual agent jobs pay per week?

As of May 29, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

Virtual Agent

Center for Physical Rehabilitation

Grand Rapids, MI

Full-time, Part-time

Posted 26 days ago

Job description

Company Description

Position Type: Full-Time or Part-Time

Location: On-Site (In-Clinic Support Hub)

Reports To: Business Office Manager

The Center for Physical Rehabilitation specializes in all-inclusive therapy services in a friendly, compassionate, and upbeat atmosphere. Our state-of-the-art facilities are located throughout greater Grand Rapids with extended hours. Independent with local ownership since 1994, we can work with the most qualified healthcare professionals in West Michigan. Our goal is to get our patients back to life without limits.

Join our friendly, family-oriented team!

Job Description

The Virtual Agent supports our outpatient physical therapy clinics by managing real-time check-ins through our virtual platform. Although the role uses virtual check-in technology, this position is fully on-site and works out of our administrative support location. The Virtual Agent helps patients begin their care sooner by reducing wait times, streamlining front-desk workflow, and assisting clinical teams with essential administrative tasks.

This position is central to maintaining a smooth patient experience, ensuring professionalism, accuracy, and strong communication with both patients and clinic staff.

Patient Check-In & Support

  • Greet patients virtually through our check-in system and provide clear, friendly guidance throughout the process.
  • Verify patient identity, insurance status on file, appointment times, and clinic location.
  • Assist patients with self-check-in when appropriate and connect with them directly if they need help.
  • Run payments, collect co-pays, and confirm credit card on file when applicable.
  • Assist patients who request to speak with a live agent for questions or concerns

Administrative & Operational Tasks

  • Complete assigned administrative tasks such as plan-of-care follow-up, documentation checks, visit tracking, and other support tasks directed by the Business Office Manager.
  • Manage active check-in queues across multiple clinics, prioritizing patients efficiently and communicating delays when needed.
  • Document patient interactions accurately in the EMR and communication platforms.
  • Coordinate with clinic staff to ensure smooth handoff of information between the virtual desk and the care team.

Technology & System Navigation

  • Navigate WelcomeWare (or similar virtual check-in systems), EMR software, payment platforms, and secure communication tools.
  • Identify and report system or workflow issues promptly.
  • Utilize multiple monitors and software programs simultaneously.
Qualifications
  • High school diploma or equivalent required; additional healthcare or administrative experience preferred.
  • Strong communication and customer-service skills with a calm, professional presence.
  • Ability to multitask across clinics and manage a fast-paced patient flow.
  • Confident navigating technology, software systems, and virtual communication tools.
  • Organized, detail-oriented, and comfortable following structured processes.
  • Knowledge of clinic operations or front-desk workflow is helpful but not required
  • Ability to maintain confidentiality and comply with HIPAA at all times.

Ideal Candidate Traits

  • Personable, patient-focused, and confident in customer-facing communication.
  • Thrives in a dynamic environment where priorities can shift quickly.
  • Team-oriented and willing to support both front-desk and administrative workflows.
  • Comfortable learning new systems and adapting to updated procedures.

Additional Information

Work Environment

  • Fully on-site at our administrative support location—this is not a remote position.
  • Requires consistent attendance, punctuality, and the ability to work scheduled shifts aligned with clinic hours.
  • Work typically involves sitting at a workstation with multiple monitors and frequent communication with clinics.