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Virtual Agent Jobs (NOW HIRING)

Corpay

AI Contact Center & Virtual Agent Engineer

$15.25 - $20.25/hr

In this role, the AI Contact Center & Virtual Agent Engineer will be specializing in next-generation customer engagement platforms. This role is responsible for designing, architecting, implementing ...

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

ServiceNow Virtual Agent, AWA, and ITSM workflows * Microsoft Copilot Studio or similar conversational AI platforms * Excellent verbal and written communication skills with the ability to create ...

Lennar Homes

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. Test, iterate ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL · On-site

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. * Test ...

Lennar

AI Agent Developer, ServiceNow

Miami, FL

$51.75 - $71/hr

Configure and extend Virtual Agent conversations and Now Assist for HRSD experiences, including out-of-the-box HR agents for onboarding ramp-up plans and offboarding knowledge transfer. * Test ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Windstar Cruises

Monitor virtual agent interactions for accuracy, tone, escalation behavior, and guest experience quality; surface issues and coordinate corrections with the Training Supervisor and Chat Lead.

Windstar Cruises

Contact Center AI Lead

Houston, TX · On-site +1

Monitor virtual agent interactions for accuracy, tone, escalation behavior, and guest experience quality; surface issues and coordinate corrections with the Training Supervisor and Chat Lead.

Windstar Cruises

Contact Center AI Lead

Miami, FL · On-site +1

Monitor virtual agent interactions for accuracy, tone, escalation behavior, and guest experience quality; surface issues and coordinate corrections with the Training Supervisor and Chat Lead.

Windstar Cruises

Contact Center AI Lead

Houston, TX · On-site

Monitor virtual agent interactions for accuracy, tone, escalation behavior, and guest experience quality; surface issues and coordinate corrections with the Training Supervisor and Chat Lead.

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of Jul 31, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

Virtual Agent/Conversational Designer

Tata Consultancy Service Limited

Scottsdale, AZ • On-site, Remote

$85K - $100K/yr

Full-time

Re-posted 12 days ago

Job description

Virtual Agent / Conversational Designer
• Strong hands-on and leadership experience in ServiceNow Virtual Agent Designer
• Practical experience on NLU intent and utterance authoring
• Strong knowledge and hands-on experience on Topic block design
• Strong knowledge and hands-on experience on Conversational UX background
Design end-to-end conversation journeys
• Greetings
• Intent handling
• Multi-step flows
• Fallbacks
Create:
• Decision trees
• Dialog flows
• Flow diagrams
Intent & Use Case Definition:
Identify:
• User intents (e.g., reset password, check ticket status)
Map:
• Intents conversation flows
Work with business teams to:
• Define high-impact use cases
Dialogue & Content Writing
Write:
• Bot responses
• Prompts
• System messages
Ensure tone is:
• Clear
• Human-like
• Aligned with brand
Conversational UX (User Experience)
Design experiences that:
• Minimize user effort
• Avoid confusion
• Handle edge cases
Optimize:
• Navigation within conversations
• Error handling
Bot Configuration / Platform Work
Configure bots on platforms like:
• ServiceNow Virtual Agent
• Dialogflow
• Microsoft Bot Framework
Implement:
• Topics / intents
• Entities
• Flow logic
Integration with Backend Systems
Connect bot to systems:
• ITSM (tickets, approvals)
• CRM / HR tools
Enable actions:
• Create ticket
• Retrieve data
• Trigger workflows
Testing & Optimization
Test conversations:
• Different user inputs
• Edge cases
Analyze:
• Drop-offs
• Failed intents
Improve:
• Flows
• Responses
• Accuracy
Salary Range- $85,000-$100,000 a year
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