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Virtual Agent Jobs (NOW HIRING)

Omni Inclusive

ServiceNow Virtual Agent Developer

Houston, TX · Remote

$51.50 - $71/hr

Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU ...

Tech M USAAvance Consulting

AI/ML Engineer

Dallas, TX · Remote

Google Cloud AI /ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Dallas, TX (Day1 Onsite) We seek an experienced developer to design, build, and deploy advanced conversational AI solutions on ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Samprasoft

Power Automate Developer

Rosemont, IL · On-site

Power Automate (O365) Developer Seeking Power Automate (O365) Developer for the purpose of configuring and coding ticket escalations through a PowerApp front end or Power Virtual Agent. Will need ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

Navtech

Google Contact Center AI

Alpharetta, GA · Remote

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

AceStack LLC

Google Cloud ML Engineer- Vertex AI

Dallas, TX · On-site

$55.50 - $74/hr

Vertex AI & CCAI Chat Virtual Agent Expert Requirements: • Experience architecting, designing, and developing scalable chat Virtual Agent frameworks using Google Vertex AI, with proficiency in ...

Yantran LLC

Google Cloud ML Engineer

Dallas, TX · Remote

$55.50 - $74/hr

Google Cloud ML Engineer- Vertex AI CCAI Chat Virtual Agent Expert Dallas, TX (Day1 Onsite) We seek an experienced developer to design, build, and deploy advanced conversational AI solutions on ...

Damco

Servicenow Platform Admin/Engineer

Plano, TX · On-site

ServiceNow Platform, Integrations, MID Servers, High Availability/Disaster Recovery, Virtual Agent, Now Assist, GenAI Skill Kit Experience: 8+ years Plano, TX or Richmond, VA! Solid understanding of ...

Palnar

MS Power Platform Developer

... Power Virtual Agent chatbot to deliver generic and user-specific information based on authentication status. • Develop an app for inputting and managing trainings, integrating with a system for ...

Interon IT Solutions

ServiceNow AI Developer

Chantilly, VA · Remote

$55.25 - $76/hr

... Intelligence, and Virtual Agent capabilities. • Implement prompt engineering strategies and retrieval-augmented generation (RAG) patterns. • Train and tune machine learning models for ...

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of May 28, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

ServiceNow Virtual Agent Developer

Omni Inclusive

Houston, TX • Remote

$51.50 - $71/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title

Responsibilities:

  • Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
  • Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
  • Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
  • Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
  • Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
  • Continuously monitor and analyze virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
  • Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
  • Stay up-to-date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
  • Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field; or equivalent work experience.
  • Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
  • Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
  • Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
  • Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
  • Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
  • Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
  • ServiceNow certification(s) in Virtual Agent Development is a plus.
  • Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Apply