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Virtual Agent Jobs in Ontario (NOW HIRING)

MCKESSON

Service Now AI DevOps Engineer

Mississauga, ON · On-site +1

CA$99K - CA$132K/yr

Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities. * Build and maintain REST APIs, integrations, and reusable platform services. * Translate ...

McKesson

Service Now AI DevOps Engineer

Mississauga, ON · On-site +1

CA$99K - CA$132K/yr

Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities. * Build and maintain REST APIs, integrations, and reusable platform services. * Translate ...

McKesson

Service Now AI DevOps Engineer

Mississauga, ON · On-site +1

CA$99K - CA$132K/yr

Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities. * Build and maintain REST APIs, integrations, and reusable platform services. * Translate ...

BDO Canada

ServiceNow Senior Developer

Markham, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies. * Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality ...

BDO Canada

ServiceNow Senior Developer

Ottawa, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies. * Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality ...

BDO Canada

ServiceNow Senior Developer

Oakville, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies. * Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality ...

BDO Canada

ServiceNow Senior Developer

Toronto, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies. * Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality ...

BDO Canada

ServiceNow Senior Developer

Barrie, ON · Remote

CA$84K - CA$128K/yr

Support Virtual Agent and self-service experiences as part of automation and deflection strategies. * Develop integrations using REST/SOAP APIs and IntegrationHub where required. Technical Quality ...

Morson Talent

25-192 - Senior Developer HR

Oshawa, ON · Hybrid

$80 - $95/hr

Continuous Improvement Stay updated with ServiceNow releases and implement new features like Virtual Agent, AI Search, and Performance Analytics. Qualifications 5+ years of ServiceNow development ...

McKesson

Service Now AI Architect

Mississauga, ON · On-site

Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric. * Strong knowledge of solution architecture ...

McKesson

Service Now AI Architect

Mississauga, ON · On-site

Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric. * Strong knowledge of solution architecture ...

MCKESSON

Service Now AI Architect

Mississauga, ON · On-site

Hands-on experience with ServiceNow AI capabilities such as Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, or Workflow Data Fabric. * Strong knowledge of solution architecture ...

AAA Northeast

$24.75 - $30/hr

As a Field Insurance Agent, you will acquire the necessary knowledge to achieve licensing in ... Our "cameras on" approach during virtual meetings reflects our expectation that team members are ...

GHD

Senior Copilot Studio Developer

Waterloo, ON · Hybrid

... Virtual Agents solutions in production. * Demonstrable portfolio of at least one Copilot Studio agent or comparable conversational AI solution deployed in a governed enterprise environment.

Kensington

Head of B2B Marketing

Toronto, ON · Hybrid

The Opportunity Kensington's agent channel is one of our most valuable, relationship-driven paths ... Lead and motivate a virtual team across marketing and sales, building alignment and momentum ...

Gowda-Singh Insurance Inc.

Insurance Advisor

Aurora, ON · On-site

CA$45K - CA$80K/yr

Training & development Desjardins Agent Team Member Type: Full-Time, Permanent About the ... Panel Interview - In-person or virtual interview with our leadership team. * Reference Checks - We ...

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Virtual Agent information

See Ontario salary details

$7

$33

$63

How much do virtual agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual agent in Ontario is $33.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $47.60 per hour, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Ontario?

The most popular types of Agent jobs in Ontario are:

What are popular job titles related to Virtual Agent jobs in Ontario?

For Virtual Agent jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Ontario look for?

The top searched job categories for Virtual Agent jobs in Ontario are:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Ontario as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $69,162 per year, or $33.3 per hour.

Service Now AI DevOps Engineer

MCKESSON

Mississauga, ON • On-site, Remote

CA$99K - CA$132K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Senior ServiceNow AI EngineerAbout the Role

McKesson is seeking a Senior ServiceNow AI Engineer to deliver innovative AI-powered solutions that improve healthcare operations and employee experiences at enterprise scale. This role combines advanced software engineering, ServiceNow platform expertise, intelligent automation, and cloud-native development to implement secure, scalable, and high-performing solutions. You will work closely with product, architecture, security, and engineering teams to build AI-enabled workflows, modern integrations, and automation capabilities that drive measurable business outcomes.

What You'll Do
  • Design, build, and deploy enterprise-scale ServiceNow and AI-powered solutions.
  • Develop intelligent workflows using AI Agents, Now Assist, Virtual Agent, and automation capabilities.
  • Build and maintain REST APIs, integrations, and reusable platform services.
  • Translate solution designs into secure, scalable, production-ready implementations.
  • Drive cloud-native, API-first, and automation-focused engineering practices.
  • Support CI/CD pipelines, testing automation, platform reliability, and operational excellence.
  • Troubleshoot complex technical issues and implement long-term solutions.
  • Mentor engineers and contribute to engineering standards, best practices, and innovation initiatives.
Basic Requirements
  • 7+ years of experience in software engineering, application development, enterprise platforms, or automation technologies.
  • 4+ years of hands-on ServiceNow development experience.
  • Experience developing enterprise applications using JavaScript, ServiceNow scripting, APIs, and integration technologies.
  • Experience implementing AI-enabled, automation, workflow, or intelligent platform solutions.
  • Experience building and supporting REST APIs, web services, and enterprise integrations.
  • Experience working in Agile software development environments.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent professional experience.
Preferred Skills/Experience
  • Experience with Generative AI, Agentic AI, AI Agents, and AI workflow orchestration.
  • Experience with Now Assist, AI Agent Studio, Predictive Intelligence, Workflow Data Fabric, or Virtual Agent.
  • Experience with Azure OpenAI, Microsoft Copilot, enterprise AI platforms, or large language models (LLMs).
  • Knowledge of Retrieval-Augmented Generation (RAG), prompt engineering, and conversational AI.
  • Experience with cloud-native architectures, CI/CD, automated testing, and DevOps practices.
  • Experience in healthcare, regulated industries, or large enterprise environments.
  • ServiceNow certifications such as CSA, CAD, CIS, or AI-related certifications.
  • Experience leading technical initiatives, mentoring engineers, and influencing architectural decisions.
Travel, Work Location & Physical Requirements
  • Primarily remote or hybrid work environment based on business needs.
  • Occasional travel for team collaboration, planning activities, or stakeholder engagement.
  • Ability to work at a computer for extended periods and participate in virtual meeting

​Working Conditions:

  • In office requirement, we are Flex and Connect with 2 days a week in office

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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