CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
CA$850/wk
Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities * No experience needed, including no previous call centre agent background.
New
... Virtual Agents solutions in production. * Demonstrable portfolio of at least one Copilot Studio agent or comparable conversational AI solution deployed in a governed enterprise environment.
... Virtual Agents solutions in production. * Demonstrable portfolio of at least one Copilot Studio agent or comparable conversational AI solution deployed in a governed enterprise environment.
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Toronto, ON · Remote
CA$19.50/hr
Virtual paid training * Paid time off * Comprehensive benefits package (medical, vision and dental ... Other qualifications for our Customer Service Agent (Remote) role include: * The ability to speak ...
Quick apply
REMOTE Bilingual French/English Customer Service Agent Quebec Area
Toronto, ON · Remote
CA$19.50/hr
Virtual paid training * Paid time off * Comprehensive benefits package (medical, vision and dental ... Other qualifications for our Customer Service Agent (Remote) role include: * The ability to speak ...
Head of B2B Marketing
Toronto, ON · Hybrid
The Opportunity Kensington's agent channel is one of our most valuable, relationship-driven paths ... Lead and motivate a virtual team across marketing and sales, building alignment and momentum ...
Head of B2B Marketing
Toronto, ON · Hybrid
The Opportunity Kensington's agent channel is one of our most valuable, relationship-driven paths ... Lead and motivate a virtual team across marketing and sales, building alignment and momentum ...
Virtual Agent information
See Ontario salary details
$7.93 - $12.98
17% of jobs
$15.89 is the 25th percentile. Wages below this are outliers.
$12.98 - $18.03
14% of jobs
$18.03 - $23.08
7% of jobs
$23.08 - $28.13
5% of jobs
The median wage is $31.49 / hr.
$28.13 - $33.17
10% of jobs
$33.17 - $38.22
5% of jobs
$38.22 - $43.27
9% of jobs
$47.06 is the 75th percentile. Wages above this are outliers.
$43.27 - $48.32
11% of jobs
$48.32 - $53.37
12% of jobs
$53.37 - $58.41
2% of jobs
$58.41 - $63.46
9% of jobs
$7
$33
$63
How much do virtual agent jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for virtual agent in Ontario is $33.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $47.60 per hour, depending on experience, location, and employer.
What is a virtual agent?
Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.
What does a virtual agent do?
A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.
What are the key skills and qualifications needed to thrive as a virtual agent?
To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.
What is the difference between Virtual Agent vs Customer Service Representative?
| Aspect | Virtual Agent | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or IT | Requires communication skills, customer service experience, and sometimes a high school diploma or equivalent |
| Work Environment | Remote, often AI-driven or chatbot-based interactions | In-office or remote, handling inbound calls, emails, or live chats |
| Industry Usage | Used across tech, retail, banking, and telecom sectors for automated or semi-automated support | Common in retail, telecom, healthcare, and financial services for direct customer interaction |
The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.
How to become a virtual agent?
To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Ontario?
The most popular types of Agent jobs in Ontario are:
What are popular job titles related to Virtual Agent jobs in Ontario?
For Virtual Agent jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Ontario look for?
The top searched job categories for Virtual Agent jobs in Ontario are:
CA$850/wk
Full-time, Temporary
Posted yesterday
New
Job description
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.
Role Overview:We are welcoming participants from all backgrounds, including anyone looking for call centre agent roles, to take part in upcoming focus group research studies. These may involve online discussions, product testing, or feedback sessions - typically conducted remotely online.
This is a casual, project-based opportunity ideal for anyone interested in taking part in research on a part time basis, depending on their availability and profile fit.
Requirements:- Access to a smartphone, tablet, or computer with a functional camera
- Reliable internet connection
- Ability to read instructions carefully and provide honest, detailed feedback
- An active email address to receive study invitations and participation details
- Take part only in studies that match your interests and schedule
- Research types include online or in-person focus groups, virtual interviews, product testing, and other feedback activities
- No experience needed, including no previous call centre agent background. Just a willingness to share your opinions
- Some studies may include early access to new products or services before launch
- Many studies offer compensation, which varies by study type and duration
- Up to $850 per week (amount varies based on the selected focus group or research assignment)
If you'd like to contribute to research that influences real-world products and decisions, or simply looking for flexible part-time remote roles, we invite you to submit your interest online today.
Important Notice – No Fees Required: Participation is always free. We never request or accept any fees for registration or study involvement. Please stay cautious and only respond to communications sent directly from us.
About AFG
Sourced by ZipRecruiter