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Virtual Agent Jobs in Edison, NJ (NOW HIRING)

IT America Inc

ServiceNow Architect

New York, NY · Remote

$73 - $91.75/hr

Generative AI in Virtual Agent * AI Search and Knowledge Management * Predictive Intelligence (Classification, Routing, Prioritization) * Hands-on experience with NOW Assist AI or other generative AI ...

Neotecra

ServiceNow Implementation - CSM

New York, NY · On-site

$59 - $81.25/hr

PREFERRED / NICE‑TO‑HAVE: - Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM. - Integrations with ITSM, Field Service, CRM, or contact center platforms. - CI/CD (Azure ...

CYNET SYSTEMS

ServiceNow Lead

Raritan, NJ · On-site

$51 - $56/hr

Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc. * Web Services Integration (SOAP, REST, JSON ...

Hyatt Hotels Corporation

Front Office Agent

New York, NY · On-site

$17.75 - $22/hr

You'll be the face of Hyatt as a Front Office Agent. If you have worked at other Hotels as a front ... View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a ...

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Virtual Agent information

See Edison, NJ salary details

$617

$1.4K

$2.6K

How much do virtual agent jobs pay per week?

As of Jul 31, 2026, the average weekly pay for virtual agent in Edison, NJ is $1,438.25, according to ZipRecruiter salary data. Most workers in this role earn between $1,203.85 and $1,523.08 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Edison, NJ? The most popular types of Agent jobs in Edison, NJ are:
What job categories do people searching Virtual Agent jobs in Edison, NJ look for? The top searched job categories for Virtual Agent jobs in Edison, NJ are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Edison, NJ as of July 2026, with employment types broken down into 92% Full Time, 4% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $74,789 per year, or $36 per hour.

ServiceNow Developer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

$59 - $81.25/hr

Full-time

Re-posted 28 days ago

Job description

NAVA Software solutions is looking for a ServiceNow Developer
Details:
ServiceNow Developer
Location: Remote
Duration: 6-12 months
Must have skills:
Employee Center
Virtual Agent
Chat bot
Required:
  • 5+ years of experience in ServiceNow Development
  • Experience with ServiceNow Virtual Agent, ServiceNow integration with any AI tool.
  • ITSM experience.
  • Employee Center experience.
  • Virtual Agent conversation building/scripting experience.
  • Demonstrated leadership skills in creating a team-oriented culture.
  • Problem solving; identifies effective and efficient solutions for complex problems and looks beyond the obvious and uses critical thinking to drive superior results.
  • Ability to Identify problems analytically, develop solutions and implement an effective course of action.
  • Assertive and hands on professional, who thrives in a fast paced, change-rich environment.
  • Must have proven work experience as an "influencer" and ability to own and drive the product and/or specific product features. Ability to coach, counsel and motivate others.
  • Interpersonal skills: Help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and development team).
  • Ability to plan, prioritize and organize effectively.
  • Ability to think critically and constructively about complex business problems, clearly communicate analysis, and present solutions to address the real business needs.
  • Presentation skills preferred. Excellent verbal and written communication skills.
  • Bright, energetic, assertive, and hands-on professional who thrives in a fast-paced environment.

Desired:
  • Service Portal to Employee Center migration
  • Now Mobile

Skills:
  • Natural Language Processing (NLP) concepts
  • Detailed knowledge of conversational interfaces (can be in different solutions)
  • Proven configuration/development experience within ServiceNow
  • Experience in ServiceNow scripting languages and methods

Glide Classes, server and client (GlideRecord, GlideAjax etc.)
Script Includes, Ajax scripts
UI Macros, UI Pages, (server and client: Jelly, JavaScript)
  • Customer service/ customer experience focused
  • Knowledge of virtual agent designer is preferred.
  • Understanding of integration solutions as it pertains to ServiceNow SaaS and other projects.

ServiceNow Custom Chat Configuration Integration Framework (CCCIF)
ServiceNow REST APIs, Processor Scripts, IntegrationHub
Cisco Webex Messenger Service, Embedded Apps
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

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