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Virtual Agent Jobs in Edison, NJ (NOW HIRING)

VOLT

Lead ServiceNow Developer

Manhattan, NY · On-site

$45 - $50/hr

Exposure to Generative AI, ServiceNow AI, Predictive Intelligence, Virtual Agent. * Enterprise-scale platform governance. * ServiceNow CSA (Certified System Administrator). * CAD (Certified ...

Hyatt Hotels Corporation

Front Office Agent

New York, NY · On-site

$17.75 - $22/hr

You'll be the face of Hyatt as a Front Office Agent. If you have worked at other Hotels as a front ... View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a ...

PolyAI

Account Manager

New York, NY · Remote

$172K - $192K/yr

Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: * Minimum of 4-years ...

The Beekman

Front Office Agent

New York, NY · On-site

$17.75 - $22/hr

You'll be the face of Hyatt as a Front Office Agent. If you have worked at other Hotels as a front ... View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a ...

Compass

Agent Experience Manager

New York, NY · On-site

$29 - $32/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

Compass

Agent Experience Manager

New York, NY · On-site

$29.23 - $32.45/hr

As an Agent Experience Manager, you are the first person our customers meet when they join Compass ... Previous experience with live or virtual training a plus * Previous experience working with ...

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Showing results 21-40

All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Edison, NJ

Virtual Agent information

See Edison, NJ salary details

$617

$1.4K

$2.6K

How much do virtual agent jobs pay per week?

As of Aug 8, 2026, the average weekly pay for virtual agent in Edison, NJ is $1,438.25, according to ZipRecruiter salary data. Most workers in this role earn between $1,203.85 and $1,523.08 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Edison, NJ? The most popular types of Agent jobs in Edison, NJ are:
What are popular job titles related to Virtual Agent jobs in Edison, NJ? For Virtual Agent jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Edison, NJ look for? The top searched job categories for Virtual Agent jobs in Edison, NJ are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Edison, NJ as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $74,789 per year, or $36 per hour.

Lead ServiceNow Developer

VOLT

Manhattan, NY • On-site

$45 - $50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 hours ago

Job description

You deserve a job you love
Volt is immediately hiring Lead ServiceNow Developer in Atlanta, GA
As a Lead ServiceNow Developer, you will:
  • Be responsible for leading the design, development, and deployment of ServiceNow solutions across modules.
  • Be responsible for serving as the primary technical lead for complex platform enhancements and initiatives.
  • Be responsible for providing technical direction, establishing standards, and enforcing code quality guidelines.
  • Be responsible for conducting architecture, design, and code reviews.
  • Be responsible for mentoring developers and supporting team capability growth.
  • Be responsible for independently analyzing business requirements and translating them into scalable solutions.
  • Be responsible for developing and maintaining custom applications, workflows, integrations, and automation.
  • Be responsible for configuring and customizing ServiceNow using Flow Designer, Integration Hub, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items, Record Producers, Service Portal, and Agent Workspace.
  • Be responsible for designing and implementing enterprise-grade integrations (REST, SOAP, MID Server, Integration Hub).
  • Be responsible for supporting production incident resolution and root cause analysis.
  • Be responsible for ensuring solutions align with enterprise architecture and ServiceNow best practices.
  • Be responsible for following security, audit, compliance, and change management processes.
  • Be responsible for contributing to documentation, knowledge management, and operational excellence.

This is a full time, Contract opportunity.
The ideal candidate will have:
  • 10+ years of software development experience.
  • 8+ years of hands-on ServiceNow development experience.
  • Proven experience leading enterprise-scale ServiceNow implementations.
  • Strong experience working independently with globally distributed teams.
  • Own technical delivery from requirements through deployment.
  • Experience in Agile delivery environments.
  • ITSM, CMDB, Service Catalog, Knowledge Management, Incident, Change, Request Management, Discovery, Asset Management.
  • JavaScript, Glide APIs, Scripted REST APIs, Scoped Applications, Flow Designer, Integration Hub, Service Portal, UI Builder, Agent Workspace.
  • REST APIs, SOAP APIs, OAuth, SSO/SAML, Azure AD, Microsoft ecosystem, third-party SaaS integrations.
  • Source Control Integration, Update Sets, CI/CD pipelines, Automated Testing Framework (ATF), Git-based practices.

Preferred Skills & Qualifications:
  • Experience with ServiceNow solutions: CSM, ITSM, SecOps, Mobile.
  • Exposure to Generative AI, ServiceNow AI, Predictive Intelligence, Virtual Agent.
  • Enterprise-scale platform governance.
  • ServiceNow CSA (Certified System Administrator).
  • CAD (Certified Application Developer).
  • CIS - ITSM, CIS - CSM, ServiceNow CTA journey candidate.

Pay Rate: $45.00 - $50.00 per hour.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from VOLT and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf
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About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

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