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Virtual Agent Jobs (NOW HIRING)

Anveta

Experience with Genesys Cloud digital channels (chat, email, messaging), bot/virtual agent integrations, and journey/engagement capabilities. * Experience with Genesys Cloud WEM (WFM/QM), recording ...

New

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

... chat virtual agent 8. Implementation of voice virtual agent 9. Integrating agents with third-party applications, data sources, API, etc 10. Deep knowledge of options for storing parameters and ...

RecruitTalent LLC.

ServiceNow Developers

Laurel, MD · Remote

$60 - $65/hr

Develop new functionality for SPM and CSM modules (epics, demands, portfolios, customer cases, knowledge base, virtual agent). * Build Performance Analytics dashboards to track ITOM, ITSM, and asset ...

3B Staffing LLC

$50 - $68.75/hr

This role focuses on Agentic AI capabilities & Virtual Agent , leveraging NowAssist (GenAI), Across HR Service Delivery, IT Service Management & IT Operations Management Key Responsibilities • AI ...

Cinemark Holdings, Inc.

ServiceNow Developer

Plano, TX · On-site

$51.75 - $71/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. * Develop and integrate ...

Cinemark USA, Inc

ServiceNow Developer

Plano, TX · Remote

$50.50 - $69.25/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. Develop and integrate ...

Purple Drive Technologies

ServiceNow Developer

Culver City, CA · On-site

$59 - $81.25/hr

Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with ...

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of May 28, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of May 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.
Genesys Developer

Genesys Developer

Anveta

On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Preferred Qualifications

  • Experience with Genesys Cloud digital channels (chat, email, messaging), bot/virtual agent integrations, and journey/engagement capabilities.
  • Experience with Genesys Cloud WEM (WFM/QM), recording policies, screen recording, evaluation workflows, and compliance requirements.
  • CRM integration experience (Salesforce, ServiceNow, Dynamics) including CTI/embedded clients and screen pop strategies.
  • Programming/scripting experience (e.g., JavaScript/TypeScript, Python, C#) and familiarity with CI/CD and infrastructure-as-code concepts.
  • Experience with monitoring/observability tooling and building operational dashboards.
ITIL Foundation (or equivalent) and experience working within formal change/incident/problem management processes.

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