ZipRecruiter

Log In

1

Virtual Agent Jobs (NOW HIRING)

2T Consulting

ServiceNow Architect

Dallas, TX · Remote

$70.50 - $88.75/hr

Provide architectural guidance for enterprise adoption of AIOps, Virtual Agent, and GenAI capabilities * Collaborate with business and IT stakeholders to translate requirements into scalable ...

United Airlines

ND · On-site

$160K/yr

Architect Copilot Studiobased virtual agent and conversational AI solutions * Design conversational flows, orchestration patterns, and AIassisted customer and agent interactions * Define bottoagent ...

next page

Showing results 1-20

All JobsAgent JobsVirtual Agent Jobs

Virtual Agent information

See salary details

$596

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jul 10, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.

ServiceNow Architect

2T Consulting

Dallas, TX • Remote

$70.50 - $88.75/hr

Full-time

Posted 24 days ago

Job description

Overview

We are seeking an experienced ServiceNow Architect with strong enterprise platform expertise to lead end-to-end ServiceNow implementations and drive platform strategy, design, and governance. The ideal candidate will have deep hands-on experience across ITSM, ITOM, CMDB, integrations, and platform architecture, along with strong leadership and stakeholder management skills.

Core Responsibilities
  • Lead end-to-end ServiceNow platform architecture, design, and implementation across enterprise environments
  • Define and govern ServiceNow platform strategy, ensuring scalability, security, and best practices
  • Architect and implement ITSM and ITOM solutions, including Discovery, Service Mapping, and Event Management
  • Design and govern CMDB architecture aligned with CSDM standards and data governance principles
  • Implement and manage Discovery solutions, including cloud discovery for AWS and Azure environments
  • Design and oversee integrations using REST, SOAP, Integration Hub, and Service Graph Connectors
  • Integrate ServiceNow with enterprise monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory
  • Ensure adherence to platform governance, coding standards, ACLs, role-based access control, and data privacy policies
  • Lead platform upgrades, enhancements, and performance optimization initiatives
  • Provide architectural guidance for enterprise adoption of AIOps, Virtual Agent, and GenAI capabilities
  • Collaborate with business and IT stakeholders to translate requirements into scalable ServiceNow solutions
  • Mentor and lead development teams, ensuring adherence to best practices and high-quality delivery
Required Skills & Experience
  • 10–15+ years of overall IT experience
  • 10+ years of hands-on experience in ServiceNow platform development and architecture
  • Strong expertise in ITSM and ITOM modules (Discovery, Service Mapping, Event Management)
  • Deep experience in CMDB design, governance, and CSDM framework implementation
  • Strong understanding of cloud discovery and infrastructure (AWS, Azure)
  • Advanced experience with ServiceNow integrations using REST, SOAP, Integration Hub, and Service Graph Connectors
  • Experience integrating ServiceNow with monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory
  • Strong development experience with adherence to coding standards and platform governance
  • Strong knowledge of ACLs, RBAC, security, data privacy, and compliance standards
  • Experience in ServiceNow platform upgrades and version management
  • Strong understanding of AIOps, Virtual Agent, and GenAI capabilities within ServiceNow ecosystem
Preferred Skills
  • Knowledge of additional ServiceNow modules such as GRC/IRM, HRSD, SecOps, or others
  • Experience in large-scale enterprise ServiceNow implementations
  • Exposure to IT operations transformation and automation initiatives
  • Experience working in complex, multi-tier enterprise environments
Certifications
  • Mandatory: ServiceNow Certified System Administrator (CSA)
  • Preferred: Certified Application Developer (CAD) and/or ServiceNow Certified Implementation Specialist (CIS) certifications

Apply