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Virtual Agent Jobs (NOW HIRING)

2T Consulting

ServiceNow Architect

Dallas, TX · Remote

$70.50 - $88.75/hr

Provide architectural guidance for enterprise adoption of AIOps, Virtual Agent, and GenAI capabilities * Collaborate with business and IT stakeholders to translate requirements into scalable ...

Cinemark Holdings, Inc.

ServiceNow Developer

Plano, TX · On-site

$51.75 - $71/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. * Develop and integrate ...

Cinemark USA, Inc

ServiceNow Developer

Plano, TX · Remote

$50.50 - $69.25/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. * Develop and integrate ...

Cinemark Holdings

ServiceNow Developer

Plano, TX · Remote

$51.75 - $71/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. * Develop and integrate ...

Purple Drive Technologies

ServiceNow Developer

Culver City, CA · On-site

$59 - $81.25/hr

Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with ...

Cinemark USA, Inc

ServiceNow Developer

Plano, TX · Remote

$50.50 - $69.25/hr

Design and implement intelligent workflows using ServiceNow's Predictive Intelligence, Virtual Agent, and GenAI features to automate routine tasks and enhance user experience. Develop and integrate ...

Marici Solutions

Senior Salesforce Developer

Atlanta, GA · Remote

$120K - $147K/yr

Exposure to chatbots, conversational AI, and virtual agent solutions * Prior experience in Agile/Scrum environments Preferred, but not required: * Experience in Financial Services / Fintech domain

Yantran LLC

Google Cloud ML Engineer- Vertex AI

Plano, TX

$53.50 - $71.50/hr

Experience architecting, designing, and developing scalable chat Virtual Agent frameworks using Google Vertex AI , with proficiency in Vertex AI Agent Engine, Model Garden and Google Agent ...

Purple Drive Technologies

ServiceNow Developer

Culver City, CA · On-site

$59 - $81.25/hr

Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with ...

DirectViz Solutions

Senior ServiceNow Developer

Alexandria, VA · Remote

$57.75 - $79.50/hr

Proven experience implementing ServiceNow AI modules like Virtual Agent, Predictive Intelligence, and Performance Analytics. * Large Language Model (LLM) familiarity: Understanding of LLM concepts ...

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Virtual Agent information

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How much do virtual agent jobs pay per week?

As of Jun 19, 2026, the average weekly pay for virtual agent in the United States is $1,389.29, according to ZipRecruiter salary data. Most workers in this role earn between $1,163.46 and $1,471.15 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
More about Virtual Agent jobs
What cities are hiring for Virtual Agent jobs? Cities with the most Virtual Agent job openings:
What are the most commonly searched types of Agent jobs? The most popular types of Agent jobs are:
What states have the most Virtual Agent jobs? States with the most job openings for Virtual Agent jobs include:
What job categories do people searching Virtual Agent jobs look for? The top searched job categories for Virtual Agent jobs are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $72,243 per year, or $34.7 per hour.
Google Contact Center Specialist

Google Contact Center Specialist

Navtech

Atlanta, GA

Other

Posted 7 days ago

Job description

Job Description:
Job Title: Google Contact Center Specialist
Location: Atlanta GA -Day 1 Onsite
Duration: 6+ Months
Minimum Qualifications:
  1. Good knowledge of the Google Contact Center AI solution
  2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP
  4. Excellent command over spoken, written, and business communication skills
  5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Job Requirements:
  1. Can configure, set, administer, and customize the CCAI solution per custom requirements
  2. Experience in delivering complex AI (or) DA projects
  3. Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design
  4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  5. Knowledge of data flow and dialog flow in CCAI applications
  6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  7. Implementation of chat virtual agent
  8. Implementation of voice virtual agent
  9. Integrating agents with third-party applications, data sources, API, etc
  10. Deep knowledge of options for storing parameters and fulfilling user requests
  11. Knowledge of taking actions with fulfillment
  12. Testing and Logging
  13. Knowledge of how to draw insights from recordings
  14. Environment Management
  15. Identification and implementation of best practices for the design and deployment of virtual agents
  16. Identify key aspects, such as security and compliance in the context of contact centers
  17. Knowledge of methods of compliance with Federal Regulations
Miscellaneous Requirements - Good to have:
  1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  3. Workflow-based implementation and understanding of multiple business domains or processes

Thanks for your valuable time!!!
Best Regards,
Kevin Smith | PH: +1 224-296-3545 | kevin@navtechusa.com| kevinsmithrecruiter2015@gmail.com
Talent Acquisition Lead |NAVTECH INC |www.navtechusa.com
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About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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