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Virtual Agent Jobs in Minnesota (NOW HIRING)

The Drum Agency

Financial Service Agent

Duluth, MN · On-site +1

$30K - $160K/yr

Through innovative technology, proven systems, and a supportive virtual environment, The Drum ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

White Lodging Services Corporation

$13 - $16.50/hr

WHAT YOU'LL DO • A Front Desk Agent will provide the highest quality of service to the guest ... virtual doctor visits • Option for DailyPay- choose when you get your paycheck • A Tuition ...

White Lodging Services Corporation

$13 - $16.50/hr

WHAT YOU'LL DO • A Front Desk Agent will provide the highest quality of service to the guest ... virtual doctor visits • Option for DailyPay- choose when you get your paycheck • A Tuition ...

White Lodging Services Corporation

$13 - $16.50/hr

WHAT YOU'LL DO • A Front Desk Agent will provide the highest quality of service to the guest ... virtual doctor visits • Option for DailyPay- choose when you get your paycheck • A Tuition ...

White Lodging Services Corporation

$13 - $16.50/hr

WHAT YOU'LL DO • A Front Desk Agent will provide the highest quality of service to the guest ... virtual doctor visits • Option for DailyPay- choose when you get your paycheck • A Tuition ...

Liveops

Remote Customer Service Agent

Burnsville, MN · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Saint Cloud, MN · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Saint Paul, MN · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Rochester, MN · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

The Juris Agency

Farmers Insurance Sales Agent

Ramsey, MN · On-site

$75 - $110/hr

As an Agent, you'll oversee business growth, recruiting, team development, and customer success ... Participate in a 3-week virtual training program through the award-winning University of Farmers.

New

Gibbons Group

Remote Sales Agent

Bloomington, MN · On-site

Remote Sales Agent | PT or FT | Licensing Assistance Included Performance-Based | Daily Pay ... Comfortable using technology and virtual communication tools. What We Offer * Licensing assistance ...

New

Liveops

Remote Customer Service Agent

Mankato, MN · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Eden Prairie, MN · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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Virtual Agent information

See Minnesota salary details

$583

$1.4K

$2.4K

How much do virtual agent jobs pay per week?

As of Sep 4, 2026, the average weekly pay for virtual agent in Minnesota is $1,360.67, according to ZipRecruiter salary data. Most workers in this role earn between $1,140.38 and $1,440.38 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Minnesota?

The most popular types of Agent jobs in Minnesota are:

What are popular job titles related to Virtual Agent jobs in Minnesota?

For Virtual Agent jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Minnesota look for?

The top searched job categories for Virtual Agent jobs in Minnesota are:

What cities in Minnesota are hiring for Virtual Agent jobs?

Cities in Minnesota with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $70,755 per year, or $34 per hour.

Technical Product Manager 3 ( Employee Experience Mobile products)

US Bank

Minneapolis, MN • On-site

$174K - $201K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Key responsibilities

  • Define and execute the mobile product strategy, vision, and roadmap for employee-facing digital workplace experiences.

  • Own and prioritize the product backlog, translating business requirements into epics, features, and user stories.

  • Partner with ServiceNow Engineering, UX, and business stakeholders to deliver scalable, secure, and user-centric mobile solutions.

U.S. Bank rating

8.1

Company rating: 8.1 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

66th of 174 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Technical Product Managers at U.S. Bank oversee the strategic product management for an assigned technical product line(s) in support of the Enterprise organization's goals and market needs. Engages with key stakeholders to define, document, and prioritize features; ensures delivery of marketable capabilities for all U.S. Bank engineering teams while collaborating with agile teams. As a Technical Product Manager, you will:

Responsibilities

  • Define and execute the mobile product strategy, vision, and roadmap for employee-facing digital workplace experiences.

  • Own and prioritize the product backlog, translating business requirements into epics, features, and user stories.

  • Partner with ServiceNow Engineering, UX, and business stakeholders to deliver scalable, secure, and user-centric mobile solutions.

  • Drive a mobile-first employee experience focused on increasing productivity, self-service adoption, and workforce mobility.

  • Leverage employee feedback, analytics, and usability testing to continuously improve navigation, search, task completion, and satisfaction.

  • Lead product initiatives across Now Mobile, Employee Center Mobile, Virtual Agent, Knowledge Management, Catalog Services, and Workspace Experiences.

  • Establish and monitor key performance indicators including mobile adoption, self-service utilization, support deflection, app performance, and customer satisfaction.

  • Present product roadmaps, business cases, outcomes, and investment recommendations to leadership while driving change management and adoption strategies.

Basic Qualifications
-Technical Product Management experience

Preferred Skills/Experience

  • Experience leading mobile application products with ownership of strategy, roadmap development, and product delivery.

  • Strong knowledge of the ServiceNow Platform, including Now Mobile, Employee Center, Virtual Agent, Knowledge Management, Service Catalog, and Workspace Experiences.

  • Proven ability to manage product backlogs, prioritize work, and partner with agile engineering teams to deliver business value.

  • Experience driving employee experience (EX), digital workplace, or self-service product initiatives.

  • Strong understanding of mobile-first design principles, usability, accessibility standards, and customer-centered product development.

  • Experience leveraging product analytics, adoption metrics, and KPI reporting to influence roadmap decisions and measure success.

  • Knowledge of ITSM, HRSD, Workplace Services, Knowledge Management, and enterprise service delivery processes.

  • Experience with AI-powered employee experiences, GenAI capabilities, conversational AI, and Virtual Agent solutions within enterprise platforms.

"This position is not eligible for visa sponsorship'"

Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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