The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
Senior Software Engineer (Contact Center)
Eden Prairie, MN · On-site
$124K - $164K/yr
The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
Senior Software Engineer (Contact Center)
Eden Prairie, MN · On-site
$124K - $164K/yr
The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
Senior Software Engineer (Contact Center)
Eden Prairie, MN · Remote
$124K - $164K/yr
The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
Senior Software Engineer (Contact Center)
Eden Prairie, MN · Remote
$124K - $164K/yr
The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live ...
You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation. Key responsibilities
You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation. Key responsibilities
Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and ...
Helping clients apply digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, and knowledge management capabilities to improve service performance and ...
Leasing Agent
Minneapolis, MN · On-site
$19 - $20/hr
Leasing Agent Job Details: * Hours - Full-time * Pay Range - $19 - $20 / hour + eligible for ... Coordinate lease signings and conduct move-in orientations for new residents; * Assist with ...
New
Quick apply
Leasing Agent
Minneapolis, MN · On-site
$19 - $20/hr
Leasing Agent Job Details: * Hours - Full-time * Pay Range - $19 - $20 / hour + eligible for ... Coordinate lease signings and conduct move-in orientations for new residents; * Assist with ...
New
Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and ...
Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and ...
Life/Health Insurance Position - State Farm Agent Team Member
Minneapolis, MN · On-site
$65K - $90K/yr
Ben Meyer - State Farm Agent is seeking a qualified and empathetic professional for the role of ... The agency will assist you with the licensing process and reimburse associated costs upon ...
Quick apply
Life/Health Insurance Position - State Farm Agent Team Member
Minneapolis, MN · On-site
$65K - $90K/yr
Ben Meyer - State Farm Agent is seeking a qualified and empathetic professional for the role of ... The agency will assist you with the licensing process and reimburse associated costs upon ...
Life Insurance Position - State Farm Agent Team Member
Wadena, MN · On-site
$50K - $60K/yr
Jolene Johannes - State Farm Agent is seeking a qualified and empathetic professional for the role ... Consult on life insurance products to customers. * Assist customers with life insurance ...
Quick apply
Life Insurance Position - State Farm Agent Team Member
Wadena, MN · On-site
$50K - $60K/yr
Jolene Johannes - State Farm Agent is seeking a qualified and empathetic professional for the role ... Consult on life insurance products to customers. * Assist customers with life insurance ...
Inside Sales Agent/Showing Assistant
Eveleth, MN · On-site
$14 - $16/hr
Take advantage of the opportunity to grow as a Buyers Agent while benefiting from our comprehensive ... ISA/Show Assistant; * Must be local to the range * Strong written and verbal communication skills
Inside Sales Agent/Showing Assistant
Eveleth, MN · On-site
$14 - $16/hr
Take advantage of the opportunity to grow as a Buyers Agent while benefiting from our comprehensive ... ISA/Show Assistant; * Must be local to the range * Strong written and verbal communication skills
Financial Services Representative - State Farm Agent Team Member
Minneapolis, MN · On-site
$65K - $85K/yr
As a Financial Services Representative - State Farm Agent Team Member with Ben Meyer - State Farm ... The agency will assist you with the licensing process and reimburse associated costs upon ...
Quick apply
Financial Services Representative - State Farm Agent Team Member
Minneapolis, MN · On-site
$65K - $85K/yr
As a Financial Services Representative - State Farm Agent Team Member with Ben Meyer - State Farm ... The agency will assist you with the licensing process and reimburse associated costs upon ...
Financial Services Representative - State Farm Agent Team Member
Osseo, MN · On-site
$60K - $100K/yr
I began as an agent in Nebraska and now lead a dedicated team in the Twin Cities, serving Minnesota ... Provide clients with financial planning and investment advice. * Assist clients with portfolio ...
Quick apply
Financial Services Representative - State Farm Agent Team Member
Osseo, MN · On-site
$60K - $100K/yr
I began as an agent in Nebraska and now lead a dedicated team in the Twin Cities, serving Minnesota ... Provide clients with financial planning and investment advice. * Assist clients with portfolio ...
Communications Agent
Minneapolis, MN · On-site
$58K - $63K/yr
The Communications Agent will support client communication strategies, assist in developing engaging content, and ensure all messaging aligns with brand values and goals. Responsibilities * Draft ...
Communications Agent
Minneapolis, MN · On-site
$58K - $63K/yr
The Communications Agent will support client communication strategies, assist in developing engaging content, and ensure all messaging aligns with brand values and goals. Responsibilities * Draft ...
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Communications Agent
$58K - $63K/yr
The Communications Agent will support client communication strategies, assist in developing engaging content, and ensure all messaging aligns with brand values and goals. Responsibilities * Draft ...
Communications Agent
$58K - $63K/yr
The Communications Agent will support client communication strategies, assist in developing engaging content, and ensure all messaging aligns with brand values and goals. Responsibilities * Draft ...
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Owatonna, MN · On-site
$14 - $17/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Quick apply
Front Desk Agent
Little Falls, MN · On-site
$12 - $15/hr
The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping ...
Agent Assistant information
See Minnesota salary details
$39.8K is the 25th percentile. Wages below this are outliers.
$31.8K - $44.7K
40% of jobs
The median wage is $50.5K / yr.
$44.7K - $57.5K
22% of jobs
$70K is the 75th percentile. Wages above this are outliers.
$57.5K - $70.3K
13% of jobs
$70.3K - $83.1K
9% of jobs
$83.1K - $95.9K
8% of jobs
$95.9K - $108.8K
2% of jobs
$108.8K - $121.6K
0% of jobs
$121.6K - $134.4K
0% of jobs
$134.4K - $147.2K
0% of jobs
$147.2K - $160K
2% of jobs
$160K - $172.9K
3% of jobs
$31.8K
$67.9K
$172.9K
How much do agent assistant jobs pay per year?
What is the difference between Agent Assistant vs Real Estate Agent?
| Aspect | Agent Assistant | Real Estate Agent |
|---|---|---|
| Required Credentials | Typically no license required, but some states may require real estate license | Licensed real estate professional |
| Work Environment | Office-based, supporting agents with administrative tasks | Client-facing, showing properties, negotiating deals |
| Employer & Industry Usage | Real estate brokerages, agencies | Real estate brokerages, independent practices |
| Common Search & Comparison Intent | Understanding support roles in real estate | Buying, selling, or listing properties |
The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.
What are some common responsibilities of an Agent Assistant and how do they contribute to the success of the team?
What are Agent Assistants?
What are the key skills and qualifications needed to thrive as an Agent Assistant, and why are they important?
What does an agent assistant do?
What jobs make $3,000 a month without a degree?
Can I be a PA with no experience?
What is the highest paid assistant job?

Full-time
Retirement
Posted 7 days ago
UnitedHealth Group rating
7.6
Based on 146 frontline employees who took The Breakroom Quiz
188th of 890 rated healthcare providers
Job description
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.
This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.
While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Cloud Application & Service Development
- Design and build cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.)
- Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrations
- Implement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platforms
- Infrastructure as Code (IaC)
- Build and maintain infrastructure using Terraform and/or Python Scripting
- Ensure repeatable, environment consistent deployments across DEV, STAGE, and PROD
- Partner with platform and security teams to meet enterprise cloud governance standards
- SIP Application Development
- Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation
- Implement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platforms
- Enhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patterns
- SIPREC, Recording & Media Integrations
- Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use cases
- Partner with cloud and media teams to ensure reliable RTP and metadata capture
- DevOps & CI/CD
- Implement GitHub based CI/CD pipelines for application and infrastructure deployments
- Embed automated testing, artifact scanning, and promotion controls
- Support trunk based development and safe production release patterns
- Security, Compliance & Cost Awareness
- Apply AWS security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and logging
- Support PCI aware and regulated workloads as part of cloud integrations
- Monitor and optimize cloud spend using FinOps principles
- Observability & Operations
- Implement logging, metrics, and tracing using CloudWatch and enterprise observability tooling
- Participate in production support, incident response, and root cause analysis
- Build operational runbooks and automation for day 2 support
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 10 years of experience as a Solution Architect
- 8 years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking, identity, security, and operational best practices
- 5 years of Proficiency with Git/GitHub, CI/CD pipelines, and infrastructure as code
- 3 years of experience designing, developing, or supporting enterprise contact center solutions, including voice and digital customer interaction platforms
- 2 years of hands on experience with SIP solutioning (OCCAS), Amazon Connect or CCaaS integrations
Preferred Qualifications:
- Experience integrating Amazon Connect with SIP transport, bots, or voice analytics platforms
- Experience with containerized workloads and event driven architectures
- Working knowledge of voice technologies and integrations, such as SIP / telephony concepts and end to end call flow design across bots and live agents
- Familiarity with regulated workloads (PCI, healthcare data flows)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
What UnitedHealth Group employees say
Pay
Benefits
Hours and flexibility
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About UnitedHealth Group
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Minnetonka, MN, US
Year founded
1977