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Agent Assistant Jobs in Hopkins, MN (NOW HIRING)

Alphabe Insight Inc

Communications Agent

Minneapolis, MN · On-site

$58K - $63K/yr

The Communications Agent will support client communication strategies, assist in developing engaging content, and ensure all messaging aligns with brand values and goals. Responsibilities * Draft ...

ProSource Technologies

Relocation Agent

Saint Paul, MN

$15.25 - $20.25/hr

... Agent for various projects located in Minnesota. Headquartered in Minneapolis, MN, ProSource is ... Prepares and presents relocation notices and correspondence with those displaced. * Assist those ...

Atlantic Aviation

Ramp Agent - Full Time

Blaine, MN · On-site

$17 - $19/hr

... * Assist with aircraft turning, loading, and unloading. * Ensure all buildings and grounds are ... Required Skills Ramp Agent Qualifications * High school diploma or GED certificate * 18 years of ...

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Agent Assistant information

See Hopkins, MN salary details

$33K

$70.3K

$179.1K

How much do agent assistant jobs pay per year?

As of Sep 6, 2026, the average yearly pay for agent assistant in Hopkins, MN is $70,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $78,200.00 per year, depending on experience, location, and employer.

What is an agent assistant?

Agent Assistants are professionals who provide administrative and operational support to agents in various industries, such as real estate, insurance, or talent management. Their responsibilities often include managing schedules, handling client communications, organizing documents, and assisting with the preparation of contracts or listings. By managing these tasks, Agent Assistants help agents focus on their core responsibilities, improve efficiency, and enhance client satisfaction.

What are the common responsibilities of an agent assistant?

Agent Assistants typically handle a variety of tasks such as scheduling meetings, managing correspondence, organizing files, and conducting research to support agents. They play a crucial role in ensuring that agents are well-prepared for client interactions and that daily operations run smoothly. By efficiently managing administrative duties, Agent Assistants free up agents to focus on client relationships and business development, directly contributing to the overall success and productivity of the team.

What are the key skills and qualifications needed to thrive as an agent assistant?

To thrive as an Agent Assistant, you need strong organizational abilities, attention to detail, and proficiency in administrative tasks, often supported by a high school diploma or relevant office experience. Familiarity with office software (such as Microsoft Office Suite), scheduling tools, and customer relationship management (CRM) systems is typically required. Excellent communication, time management, and problem-solving skills help you build rapport and efficiently manage multiple priorities. These skills ensure smooth day-to-day operations, enhance agent productivity, and improve client satisfaction in dynamic environments.

What is the difference between Agent Assistant vs Real Estate Agent?

AspectAgent AssistantReal Estate Agent
Required CredentialsTypically no license required, but some states may require real estate licenseLicensed real estate professional
Work EnvironmentOffice-based, supporting agents with administrative tasksClient-facing, showing properties, negotiating deals
Employer & Industry UsageReal estate brokerages, agenciesReal estate brokerages, independent practices
Common Search & Comparison IntentUnderstanding support roles in real estateBuying, selling, or listing properties

The main difference between an Agent Assistant and a Real Estate Agent is that the Agent Assistant typically handles administrative and support tasks without needing a license, while a Real Estate Agent is licensed to represent clients in property transactions. Agent Assistants support agents behind the scenes, whereas Real Estate Agents actively engage with clients and conduct property showings. Both roles are essential in the real estate industry but serve different functions based on licensing and responsibilities.

What does an agent assistant do?

An agent assistant supports real estate, insurance, or customer service agents by handling administrative tasks such as scheduling, data entry, and client communication. They often use tools like CRM software and require strong organizational skills to help agents focus on client interactions and sales activities.

What cities near Hopkins, MN are hiring for Agent Assistant jobs?

Cities near Hopkins, MN with the most Agent Assistant job openings:

Agent Assistant jobs near you
Infographic showing various Agent Assistant job openings in Hopkins, MN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 2% Temporary, and 4% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $70,348 per year, or $33.8 per hour.

Director, Solution Architecture (Contact Center)

UnitedHealth Group

Eden Prairie, MN • Remote

Full-time

Retirement

Posted 10 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

192nd of 898 rated healthcare providers

Job description

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.


The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.


This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.


The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.


While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners.

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.


Primary Responsibilities:

  • Cloud Application & Service Development
    • Design and build cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.)
    • Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrations
    • Implement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platforms
  • Infrastructure as Code (IaC)
    • Build and maintain infrastructure using Terraform and/or Python Scripting
    • Ensure repeatable, environment consistent deployments across DEV, STAGE, and PROD
    • Partner with platform and security teams to meet enterprise cloud governance standards
  • SIP Application Development
    • Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation
    • Implement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platforms
    • Enhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patterns
  • SIPREC, Recording & Media Integrations
    • Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use cases
    • Partner with cloud and media teams to ensure reliable RTP and metadata capture
  • DevOps & CI/CD
    • Implement GitHub based CI/CD pipelines for application and infrastructure deployments
    • Embed automated testing, artifact scanning, and promotion controls
    • Support trunk based development and safe production release patterns
  • Security, Compliance & Cost Awareness
    • Apply AWS security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and logging
    • Support PCI aware and regulated workloads as part of cloud integrations
    • Monitor and optimize cloud spend using FinOps principles
  • Observability & Operations
    • Implement logging, metrics, and tracing using CloudWatch and enterprise observability tooling
    • Participate in production support, incident response, and root cause analysis
    • Build operational runbooks and automation for day 2 support


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 10 years of experience as a Solution Architect
  • 8 years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking, identity, security, and operational best practices
  • 5 years of Proficiency with Git/GitHub, CI/CD pipelines, and infrastructure as code
  • 3 years of experience designing, developing, or supporting enterprise contact center solutions, including voice and digital customer interaction platforms
  • 2 years of hands on experience with SIP solutioning (OCCAS), Amazon Connect or CCaaS integrations


Preferred Qualifications:

  • Experience integrating Amazon Connect with SIP transport, bots, or voice analytics platforms
  • Experience with containerized workloads and event driven architectures
  • Working knowledge of voice technologies and integrations, such as SIP / telephony concepts and end to end call flow design across bots and live agents
  • Familiarity with regulated workloads (PCI, healthcare data flows)


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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