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Virtual Agent Jobs in Rochester, NY (NOW HIRING)

National Income

Sales Agent

Rochester, NY

We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. Qualified Candidates Will Have * Ability to complete the ...

National Income

Sales Agent

Victor, NY

We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. Qualified Candidates Will Have * Ability to complete the ...

Schulte

Front Desk Agent: 7am- 3pm and 3pm-11pm

Victor, NY · On-site

$13.75 - $17.25/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...

Cybercoders

Tax

Canandaigua, NY · On-site +1

$80K - $110K/yr

Active CPA or Enrolled Agent (will also consider CPA Candidates with at least 1 exam passed ... Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified ...

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Virtual Agent information

See Rochester, NY salary details

$588

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jul 31, 2026, the average weekly pay for virtual agent in Rochester, NY is $1,370.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and they typically work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms. Success depends on experience, efficiency, and the ability to work flexible hours; some roles may require specific communication skills or certifications. Earning this level of income typically involves working full-time, consistently meeting performance targets, and possibly taking on multiple contracts simultaneously.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

How to make $1000 a week remotely?

A virtual agent can earn $1000 a week by working multiple client accounts, providing high-quality customer support, and developing specialized skills such as CRM software proficiency. Consistent scheduling, excellent communication, and building a strong reputation can help increase earnings in remote customer service roles.
What are the most commonly searched types of Agent jobs in Rochester, NY? The most popular types of Agent jobs in Rochester, NY are:
What are popular job titles related to Virtual Agent jobs in Rochester, NY? For Virtual Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Rochester, NY look for? The top searched job categories for Virtual Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Agent jobs? Cities near Rochester, NY with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Rochester, NY as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $71,280 per year, or $34.3 per hour.

Independent Licensed Life Insurance Agent- Remote

Group Financier Signature

Rochester, NY • Remote

Contractor

Medical, Life

Posted yesterday

New

Job description

Independent Licensed Life Insurance Agent– Remote The Opportunity

Are you an active, licensed life insurance agent tired of restrictive "captive" contracts, low commission caps, or lack of lead transparency?

We are looking for seasoned professionals to join our platform as independent advisors. This is a 1099 partnership designed for producers who know the industry and want to maximize their ROI by leveraging 50+ top-rated carriers and a robust, automated infrastructure.

Key Responsibilities
  • Consultative Sales: Conduct high-level financial protection assessments for diverse client portfolios.
  • Carrier Selection: Leverage our platform to quote and bind policies across 50+ carriers, ensuring the best fit for the client.
  • Pipeline Management: Utilize our advanced CRM and automation tools to manage high-volume lead flows and client renewals.
  • Scale & Lead: (Optional) Build and mentor your own agency within our ecosystem to generate override income.
Why Experienced Agents Partner With Us
  • Uncapped High-Contract Levels: Competitive commission tiers with performance-based increases.
  • Zero Commission Splits on Leads: Access high-intent leads at cost; keep 100% of your earned commission.
  • Full Portability: You own your book of business from day one.
  • Vested Renewals: Build long-term wealth with immediate vesting on renewal income.
  • Elite Tech Stack: Full access to CRM, automated marketing funnels, and multi-carrier quoting tools.
  • Carrier Depth: Immediate access to A-rated carriers (Term, IUL, Whole Life, Final Expense).
The Professional Profile
  • Currently Licensed: You hold an active Life & Health (or Life-only) license in at least one state.
  • Proven Track Record: You have a history of consistent production and understand the nuances of the life insurance sales cycle.
  • Self-Sufficient: You are a disciplined remote professional who doesn't need "hand-holding" but values a high-level support community.
  • Tech-Savvy: Comfortable navigating modern CRM systems and virtual sales platforms.
Requirements
  • Active Resident Life Insurance License (Required).
  • Errors & Omissions (E&O) Insurance.
  • Must be authorized to work in the United States.
  • A dedicated home office setup with high-speed internet.
Compensation & Structure
  • 1099 Independent Contractor: True entrepreneurial freedom.
  • High Upfront Commissions: Aggressive advance schedules.
  • Passive Income: Monthly renewal income and performance bonuses.
  • Agency Overrides: Compensation for those interested in the leadership and recruitment track.

Note: This is a commission-only partnership for licensed professionals looking to scale their existing business or transition to a more lucrative platform.

Ready to Scale?

If you are a producer who is ready to leave the "trainee" environment behind and start earning what your production is actually worth, we want to talk.

PandoLogic. Keywords: Insurance Agent, Location: Rochester, NY - 14614 , PL: 603957238