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Virtual Agent Jobs in Rochester, NY (NOW HIRING)

Agency Diaz

Life Insurance Sales Agent

Rochester, NY · On-site +1

$75K - $160K/yr

Attend team calls, mentorship sessions, and training (virtual or in-person) What you'll bring ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

HMG Careers

Remote Insurance Agent

Rochester, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HSS Careers

Remote Sales Agent

Rochester, NY · Remote

$69K - $150K/yr

Conduct virtual benefit consultations and present customized protection solutions * Guide clients through the enrollment process with professionalism and care * Build lasting client relationships ...

HMG Careers

Sales and Service Agent Remote

Fairport, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Batavia, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Newark, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Hemlock, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Rochester, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Honeoye, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Walworth, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

HMG Careers

Sales and Service Agent Remote

Retsof, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

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Virtual Agent information

See Rochester, NY salary details

$588

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$2.5K

How much do virtual agent jobs pay per week?

As of Sep 11, 2026, the average weekly pay for virtual agent in Rochester, NY is $1,370.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Rochester, NY?

The most popular types of Agent jobs in Rochester, NY are:

What are popular job titles related to Virtual Agent jobs in Rochester, NY?

For Virtual Agent jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Rochester, NY look for?

The top searched job categories for Virtual Agent jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Virtual Agent jobs?

Cities near Rochester, NY with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $71,280 per year, or $34.3 per hour.

Life Insurance Sales Agent

Rochester, NY • On-site, Remote

Agency Diaz
See more jobs at Agency Diazexternal

$75K - $160K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Consult with potential and current clients to secure life insurance coverage based on their needs

  • Virtually meet with individuals who have requested life insurance information via the company's lead system

  • Manage sales administrative tasks such as documentation, policy processing, and maintaining accurate client records

Job description

About Agency Diaz:

We’re building more than sales professionals. We're building leaders, entrepreneurs, and legacies. We believe success belongs to those who hate losing more than they love being comfortable, who don’t back down from a challenge, and who refuse to settle for average.

Whether you're looking for a fresh start or something greater, here you'll find mentorship, proven systems, and a team committed to helping you reach your potential. This is more than a job or a career move. It's an opportunity to create lasting impact for your family, serve others through meaningful work, and build a legacy that extends far beyond yourself.

Unsure of joining the insurance industry? Our agents have transitioned from careers in teaching, nursing, social work, real estate, and countless others to build a career aligned with our shared purpose, values, and financial wellbeing.

No prior experience in sales or insurance is required.

Core Responsibilities:

  • Consult with potential and current clients to secure life insurance coverage based on their needs
  • Virtually meet with individuals who have requested life insurance information (no cold calling) via our proven lead system
  • Manage sales administrative tasks such as documentation, policy processing, and maintaining accurate client records
  • Attend team calls, mentorship sessions, and training (virtual or in-person)

What you’ll bring:

  • Willingness to obtain a life insurance license (with our help)
  • A strong, coachable work ethic
  • High character and integrity
  • A familiarity with CRM platforms is helpful
  • An ability to build and nurture internal and external relationships
  • Must be 18+ and legally authorized to work in the U.S.

What you’ll get:

  • The ability to work when and where you choose
  • Guided mentorship throughout your development
  • Game-changing technology and support
  • The industry’s only value-based leads program
  • World class culture and leadership development

Pay:

  • 1099 contractor; commissions only
  • Full-Time Uncapped Potential: estimated $75,000–$160,000+ / first year (35–45 hrs/week or 15-20 policies/month)

Apply now and own your career today.

No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Not all agents achieve the same or similar results, and no particular results are guaranteed. Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose to work.

By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live, automated, A.I., or prerecorded calls, including for marketing or recruiting purposes. Consent not a condition of purchase.

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