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Virtual Agent Jobs in Rochester, NY (NOW HIRING)

National Income

Sales Agent

Rochester, NY

We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. Qualified Candidates Will Have * Ability to complete the ...

National Income

Sales Agent

Victor, NY

We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home. Qualified Candidates Will Have * Ability to complete the ...

HMG Careers

Sales and Service Agent Remote

Rochester, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

XRC Ventures

Founding Engineer, Applied AI

Farmington, NY

$68K - $92K/yr

... Virtual Accounts and stablecoins -- but our ambition runs deeper than the rails themselves. We're ... Graduate the highest-leverage workflows into merchant-facing product capability -- the agent that ...

H&R Block

Block Advisor Tax Advisor

Rochester, NY · On-site

$80/hr

Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax returns * Experience conducting virtual tax interviews * Sales and/or marketing experience

H&R Block

Block Advisor Tax Advisor

Penfield, NY · On-site

$80/hr

... Agent certification * Experience completing business tax returns * Experience conducting virtual tax interviews * Sales and/or marketing experience * Bachelor's degree in accounting or related field ...

H&R Block

Block Advisor Tax Advisor

Rochester, NY · On-site

$80/hr

Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax returns * Experience conducting virtual tax interviews * Sales and/or marketing experience

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All JobsVirtual Agent JobsVirtual Agent Jobs in Rochester, NY

Virtual Agent information

See Rochester, NY salary details

$588

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jun 19, 2026, the average weekly pay for virtual agent in Rochester, NY is $1,370.77, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

How much do VA's get paid?

Virtual Agents typically earn between $10 and $20 per hour, depending on experience, skills, and the employer. Some may work on a freelance basis or per project, which can affect overall earnings.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is a virtual agent?

A virtual agent is a software program that uses artificial intelligence to interact with users, often through chat or voice interfaces, to provide customer support or perform tasks. In a job context, virtual agents may require skills in AI, natural language processing, and customer service tools, and often work in digital or remote environments.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How can I make 2000 a week working from home?

A Virtual Agent can potentially earn $2,000 a week by handling a high volume of customer interactions, often through multiple clients or platforms, and by working full-time hours. Developing strong communication skills, gaining experience with customer service tools, and maintaining consistent productivity are essential for reaching this income level.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with computer tools and chat platforms, and sometimes customer service experience. Relevant training or certifications in communication, technology, or specific software can enhance employability, and many roles require a reliable internet connection and flexible scheduling.
What are the most commonly searched types of Agent jobs in Rochester, NY? The most popular types of Agent jobs in Rochester, NY are:
What are popular job titles related to Virtual Agent jobs in Rochester, NY? For Virtual Agent jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Rochester, NY look for? The top searched job categories for Virtual Agent jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Agent jobs? Cities near Rochester, NY with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $71,280 per year, or $34.3 per hour.
Sales Agent

Sales Agent

National Income

Rochester, NY

Contractor

Posted 13 days ago

Job description

Interviewing Now For Sales Position

Take Charge Of Your Career

National Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.

At National Income Life, we are dedicated to protecting New York families. With roots going back to 1900, our parent company, American Income Life is one of the largest providers of supplemental insurance coverage to labor unions, credit unions and associations around the world. We pride ourselves in providing a topnotch customer service experience while helping members of our community secure financial protection for their loved ones. We are searching for ambitious entry-and senior level applicants to join our family of sales representatives.

Benefits To You

A career with National Income Life can provide competitive compensation, advancement opportunities, independence, flexibility, performance incentives, awards, development programs and so much more. We have positions open now and we can conduct virtual interviews so you can schedule a personal interview from the comfort of your home.

Qualified Candidates Will Have

  • Ability to complete the licensing process
  • Motivation to succeed
  • Desire to build your own business
  • Eagerness to complete training

This position is a 100% commission only independent contractor position. As an independent contractor, YOU are in control. Your performance determines how much money you make and how far you take your career. National Income Life gives you the opportunity to earn as much as you desire.

In addition to Agency Office classroom and field sales training, National Income Life offers supplemental coaching and training, with resources available online via computer or smart device. Videos and articles provide mentorship by leading sales professionals on how to present our products with confidence.