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Virtual Agent Jobs in California (NOW HIRING)

Info Way Solutions

servicenow developer

Fremont, CA · On-site

$59.25 - $81.50/hr

The role involves configuring the Service Portal and Virtual Agent, scripting for API calls, and implementing various ServiceNow modules. Responsibilities : • Experience in configuring the Service ...

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

AI & Virtual Agent Integration * Integrations & Automation * Analytics & Optimization * Testing, Training & Launch * Strategic Advisory & Client Enablement Required Qualifications: * 3-5+ years ...

GEICO

Senior Staff Machine Learning Engineer

Palo Alto, CA · On-site

$122K - $168K/yr

This person will play key senior technical leadership roles in the development of Geico's virtual agent platform that elevates the productivity and quality of service for 20K+ contact center ...

Geico

Senior Staff Machine Learning Engineer

Palo Alto, CA · On-site

$122K - $168K/yr

This person will play key senior technical leadership roles in the development of Geico's virtual agent platform that elevates the productivity and quality of service for 20K+ contact center ...

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Virtual Agent information

See California salary details

$588

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$2.5K

How much do virtual agent jobs pay per week?

As of Sep 10, 2026, the average weekly pay for virtual agent in California is $1,371.10, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in California?

The most popular types of Agent jobs in California are:

What are popular job titles related to Virtual Agent jobs in California?

For Virtual Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in California look for?

The top searched job categories for Virtual Agent jobs in California are:

What cities in California are hiring for Virtual Agent jobs?

Cities in California with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in California as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $71,297 per year, or $34.3 per hour.

Product Success Specialist, Virtual Agent

Glendale, CA • On-site

ServiceTitan
Software Development • 1 - 5K employees
Learn more about ServiceTitanexternal

Other

Medical, Dental, Vision, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Ready to be a Titan?
ServiceTitan's Virtual Agent is a high-impact, customer-facing role at the center of our Virtual Agents product. You'll be the person who takes customers from signed contracts to fully activated - and then keeps them getting more value every month. This is not a passive account management role. You'll be deep in the product, deep in the data, and deep in the relationship.
You'll own the full post-sale journey: activation, configuration, adoption, and optimization - making sure every customer you touch is getting real, measurable ROI from Voice Agent.
Why this role matters
Virtual Agent is one of the most exciting products ServiceTitan has ever built - and the AI Specialist is the person who makes it real for customers. You'll be working at the intersection of AI, operations, and customer success in an industry that is just beginning to understand what's possible. The impact you make here will be visible, measurable, and meaningful.
What you'll do
Onboarding & activation
  • Own the end-to-end onboarding experience for new Virtual Agent customers - from onboarding through optimization and active usage
  • Run product demonstrations tailored to each customer's business, using their own data and workflows to show concrete value.
Adoption & usage
  • Drive continued, high-quality usage of Virtual Agents across your book of business - tracking adoption metrics and proactively addressing drop-off.
  • Identify customers who are underutilizing the product and lead optimization sessions to unlock more value from existing configuration.
Customer success & retention
  • Manage a book of business with a sharp focus on retention, ROI demonstration, and customer health.
  • Develop a deep understanding of each customer's business drivers and pain points - and translate that into personalized plans.
  • Create a high-trust environment that drives positive sentiment, referrals, and future product adoption.
Technical support & troubleshooting
  • Handle first-level configuration questions, troubleshoot booking failures, and triage support issues using established escalation paths and templates.
  • Document recurring questions and gaps - and feed them directly into the product and enablement loop.
Cross-functional collaboration
  • Serve as the voice of the customer with Product - translating real usage patterns and friction points into actionable feedback.
  • Partner with GTM, marketing, and implementation teams to develop and refine onboarding playbooks, campaigns, and initiatives to drive new feature adoption.
What you'll bring
  • 2-4 years of experience in customer success, account management, implementation, or solutions engineering - ideally in a SaaS or technical product environment.
  • A track record of owning the post-sale relationship: activation, adoption, retention, and renewal.
  • Comfort getting technical - you're not afraid of configuration, troubleshooting, or learning how a product works under the hood.
  • Strong communication skills with the ability to simplify complex concepts for customers of all technical levels.
  • Data-driven mindset - you use adoption metrics and account trends to prioritize your time and identify risk.
  • Self-starter who thrives in a fast-moving, ambiguous environment with minimal hand-holding.
  • Experience in the home services industry (GM, Ops Manager, or similar) is a strong plus.
  • Proficiency in Salesforce or similar CRM tools is a plus.
  • BA/BS degree preferred.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role isZone 1: $76,900 USD - $115,300 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WAZone 2: $71,800 USD - $107,800 USD Applicable for: All other US locations.International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.

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