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Virtual Agent Jobs in California (NOW HIRING)

Dinsmore

Patent Agent

San Diego, CA · On-site

Dinsmore is seeking a Patent Agent in the Computer Science or Computer Engineering field to join ... Experience in networking, virtual networking, and cloud computing * Experience in ...

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Virtual Agent information

See California salary details

$588

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Sep 11, 2026, the average weekly pay for virtual agent in California is $1,371.10, according to ZipRecruiter salary data. Most workers in this role earn between $1,148.08 and $1,451.92 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in California?

The most popular types of Agent jobs in California are:

What are popular job titles related to Virtual Agent jobs in California?

For Virtual Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in California look for?

The top searched job categories for Virtual Agent jobs in California are:

What cities in California are hiring for Virtual Agent jobs?

Cities in California with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in California as of August 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $71,297 per year, or $34.3 per hour.

ServiceNow Support Specialist

Santa Clara, CA • On-site

Apptad, Inc.
IT Services • 501 - 1,000 employees
Learn more about Apptad, Inc.external

Contractor

Posted 28 days ago

Job description


Job Location/Client Location (with City & State)
California , Santa Clara
Remote ok (Yes / No)
Yes
No of openings/positions
5
Job Title/Role
Support Specialist
Mandatory Skills
Servicenow, - HRSD, Servicenow
JD
Position Summary:
We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR
operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams
to analyze, design, and implement optimized HR processes using the ServiceNow platform. You'll serve as the bridge
between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices,
compliance requirements, and user experience expectations.
Key Responsibilities:
  • Lead client workshops to gather HR requirements, pain points, and objectives.
  • Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case
  • management) and define future-state solutions using ServiceNow HRSD.
  • Design and document business process flows, service catalogs, knowledge articles, and case templates.
  • Map business requirements to HRSD capabilities including:
  • Case and Knowledge Management
  • Employee Service Center
  • Lifecycle Events
  • Document Management
  • Universal Request
  • Employee Journey Management (if applicable)
  • Collaborate with ServiceNow developers to translate functional requirements into user stories and test
  • cases.
  • Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
  • Support user acceptance testing (UAT) and change management for HR users.
  • Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
  • Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
  • Drive platform adoption through stakeholder education, enablement, and process documentation.

Required Qualifications:
  • Bachelor's degree in Human Resources, Business, Information Systems, or related field.
  • 8-10 years of HR experience, with strong knowledge of HR service delivery models.
  • 4+ years of experience implementing or working with ServiceNow HRSD.
  • Strong understanding of:
  • HR Case Management
  • HR Knowledge Management
  • Lifecycle Events
  • HR data privacy and compliance
  • Proven experience in HR process design, optimization, and change enablement.
  • Excellent communication, facilitation, and stakeholder engagement skills.
  • Ability to translate business needs into structured user stories or functional specifications.

Preferred Qualifications:
  • Must have CSA and CAD certifications with ITSM.
  • Certification on ServiceNow HRSD Implementation Specialist.
  • CTA or CMA certifications are good to have
  • Experience working in a consulting or HR transformation environment.
  • Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches.
  • Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG,
  • Oracle & Payroll systems ).
  • Exposure to global HR operations and multilingual/multi-region HR service delivery.

Please find the important areas which need to be covered:
  1. Case Management (COE, COE Security Policies, HR Criteria, HR Service, Assignment and Matching Rule,
    and all other features)
  2. Knowledge Management
  3. Virtual Agent + Live Chat (Advanced Work Assignment)
  4. Agent Workspace
  5. Upgrade/Clone/Deployment
  6. Backend/Frontend Developments

Classification: Internal
  1. Reporting and Dashboard
  2. Translations (UI and Data)
  3. Automated Test Framework
  4. HR Lifecycle Event
Apptad logo

About Apptad

Sourced by ZipRecruiter

Apptad offers strategic consulting, enterprise information management and digital transformation services. With globally connected offices in US and India along with a team of trained and certified IT resources, Apptad ensures quick and effective delivery to its customers.Apptad is relentlessly reinventing the outlook of how companies leverage data. With an effort to enable our customers the ability to solve biggest problems within their organization. We perceive our clients’ problems and respond with custom solutions instead of handing over boilerplate responses.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Reston, VA, US

Year founded

2018

Social media

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