ZipRecruiter

Log In

2t Consulting

53 jobs near Columbus, OH

2T Consulting

ITSM Process Consultant

Westerville, OH · On-site

Roles and Responsibilities * Design, develop, and document IT Service Management (ITSM) processes, workflows, and governance models aligned with ITIL best practices. * Define and implement ITIL-based ...

2T Consulting

TX · On-site

Job Summary We are seeking an experienced SAP IBP Consultant with strong expertise in SAP Integrated Business Planning (IBP), specifically in the Supply

2T Consulting

Kinaxis Solution Architect

$64.50 - $85/hr

Collaborate closely with business users, supply chain planners, functional consultants, and technical teams * Analyze supply chain planning processes and recommend industry best practices and ...

2T Consulting

Lead Salesforce Platform Engineer

$70.75 - $87.50/hr

Salesforce certifications (Administrator, Platform App Builder, Service Cloud Consultant or Architect-level credentials). * Experience in enterprise-scale Salesforce environments. * Strong ...

2T Consulting

Technology Architect

Frisco, TX · On-site

We are seeking an experienced Technology Architect to lead the design and implementation of large-scale enterprise applications and data platforms. The ideal candidate will have strong expertise in ...

2T Consulting

Linux System Administrator

Dahlgren, VA · On-site

Roles and Responsibilities * Perform Linux system administration including installation, configuration, and maintenance. * Apply security patches and ensure STIG compliance on Linux operating systems.

2T Consulting

OMS Tech Lead /Manager

Role Summary Skill Keywords Inventory Management · Sourcing & Scheduling · OMS (IBM Sterling / Blue Yonder) · Order Orchestration · Fulfillment Optimization · Backlog Management · Agile/Scrum ...

2T Consulting

ServiceNow Architect

Dallas, TX · Remote

$70.50 - $88.75/hr

Overview We are seeking an experienced ServiceNow Architect with strong enterprise platform expertise to lead end-to-end ServiceNow implementations and drive platform strategy, design, and governance.

2T Consulting

Web Analytics Lead

Brooklyn, NY

Overview We're looking for a Web Analytics Lead to be the analytics engine behind our digital experience strategy. This role will own web measurement frameworks, reporting infrastructure, and insight ...

2T Consulting

Sr. Kafka Engineer

Fort Mill, SC · On-site

$91K - $126K/yr

We are seeking a Senior Kafka Engineer with strong experience in Confluent Cloud and Apache Kafka platform engineering. The role involves designing, deploying, administering, and supporting ...

2T Consulting

Ruby On Rails Developer

Carmel, IN · On-site

$102K - $140K/yr

Core Responsibilities * Develop clean, maintainable, reusable, and efficient Ruby on Rails code. * Design and build RESTful APIs following industry standards. * Implement unit and integration testing ...

next page

Showing results 1-20

ITSM Process Consultant

2T Consulting

Westerville, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Roles and Responsibilities
  • Design, develop, and document IT Service Management (ITSM) processes, workflows, and governance models aligned with ITIL best practices.
  • Define and implement ITIL-based processes including Incident, Problem, Change, Release, Configuration, and Asset Management.
  • Drive end-to-end Major Incident Management processes, ensuring timely resolution and stakeholder communication.
  • Develop ITSM performance metrics, KPIs, service level agreements (SLAs), and reporting dashboards.
  • Work with ITSM platforms such as ServiceNow, BMC Remedy, or equivalent tools, including configurations and integrations.
  • Support IT lifecycle activities including planning, requirements definition, design, implementation, testing, migration, and operations.
  • Manage asset management and software license tracking processes.
  • Oversee availability, capacity, and performance management processes.
  • Ensure effective service delivery through SLA monitoring, reporting, and continuous improvement initiatives.
  • Collaborate with cross-functional teams for technology refresh, operations, and service optimization.
  • Drive process improvement initiatives using methodologies such as Six Sigma, PDCA, or similar frameworks.
  • Provide training, documentation, and knowledge transfer for ITSM processes and tools.
Required Qualifications
  • 10+ years of experience in IT Service Management, IT Operations, or related roles.
  • Strong knowledge of ITIL frameworks and ITSM concepts.
  • Hands-on experience with ITSM platforms such as ServiceNow, BMC, or similar tools.
  • Experience designing and documenting ITSM processes and workflows.
  • Strong understanding of ITIL performance metrics, SLAs, and reporting structures.
  • Experience in Major Incident Management and enterprise service operations.
  • Familiarity with IT systems management tools including ticketing and workflow systems.
  • Knowledge of process improvement methodologies such as Six Sigma, PDCA, or equivalent.
  • Strong communication, stakeholder management, and documentation skills.
Key Domains Covered
  • IT Lifecycle Management: planning, analysis, design, implementation, and operations
  • Service Delivery: availability, capacity, performance, SLA management
  • Service Support: incident, problem, change, release, and configuration management
  • IT Operations: asset management, license tracking, infrastructure refresh, and administration

Apply