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Virtual Agent Jobs in Houston, TX (NOW HIRING)

Windstar Cruises

Chat Lead

Houston, TX · On-site

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality. * Co-own the guest-facing virtual agent ...

Hp

Senior ServiceNow Development Manager

Spring, TX · Remote

$48 - $66/hr

Lead the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, generative AI, AI agents, predictive intelligence, virtual agent, and intelligent workflow automation.

OfferPad

Real Estate Agent (1099 Agent)

Houston, TX · Remote

The Agent will conduct open houses and showings, schedule appointments, oversee virtual and in-person walk-throughs, and follow the transaction process with the customer through to final closing.

ClearpointCo.

AI Engineer

Houston, TX · On-site

$120 - $125/hr

Develops internal tools and APIs that expose AI capabilities to other departments, such as virtual agent support, document processing, and ticket triage. * Performs other job related duties as ...

Hyatt Hotels Corporation

Front Office Agent

Houston, TX · On-site

$15.50 - $19/hr

... our virtual reality experience. * A true desire to satisfy the needs of others * Must be able to ... Previous front office agent experience is a plus Use your past hotel job experience to make a ...

Hyatt

Front Office Agent

Houston, TX · On-site

$15.50 - $19/hr

... our virtual reality experience. * A true desire to satisfy the needs of others * Must be able to ... Previous front office agent experience is a plus Use your past hotel job experience to make a ...

FIRST SERVICE CREDIT UNION

AI Engineer

Houston, TX · On-site

Develops internal tools and APIs that expose AI capabilities to other departments, such as virtual agent support, document processing, and ticket triage. - Performs other job related duties as ...

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Virtual Agent information

See Houston, TX salary details

$569

$1.3K

$2.4K

How much do virtual agent jobs pay per week?

As of Sep 3, 2026, the average weekly pay for virtual agent in Houston, TX is $1,326.73, according to ZipRecruiter salary data. Most workers in this role earn between $1,111.54 and $1,405.77 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Houston, TX?

The most popular types of Agent jobs in Houston, TX are:

What are popular job titles related to Virtual Agent jobs in Houston, TX?

For Virtual Agent jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Houston, TX look for?

The top searched job categories for Virtual Agent jobs in Houston, TX are:

What cities near Houston, TX are hiring for Virtual Agent jobs?

Cities near Houston, TX with the most Virtual Agent job openings:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Houston, TX as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 61% Physical, 2% Hybrid, and 37% Remote job distribution, with an average salary of $68,990 per year, or $33.2 per hour.

Chat Lead

Windstar Cruises

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.

Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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