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Virtual Agent Jobs in Georgetown, TX (NOW HIRING)

E-Solutions

Servicenow HRSD ADMIN

Austin, TX · On-site

$55 - $58/hr

Experience with Knowledge Management, Virtual Agent, Employee Center / EC Pro, and document generation (e.g., DocGen). * ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs), ITIL ...

Magical Destinations Travel

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

About the job Customer Service Agent Join Our Team at Magical Destinations Travel Your Gateway to a ... Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and ...

Husch Blackwell LLP

Patent Agent

Austin, TX · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

Husch Blackwell Llp

Patent Agent

Austin, TX · Remote

$100K - $170K/yr

We will consider candidates for any of our offices including our virtual office, The Link. The Patent Agent will collaborate with a team of patent agents, associates, and partners within the ...

PolyAI

Account Manager

Austin, TX · Remote

$172K - $192K/yr

Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent Requirements: * Minimum of 4-years ...

Promoted2

Remote Insurance Agent

Killeen, TX · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Liveops

Remote Customer Service Agent

Georgetown, TX · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Round Rock, TX · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Leander, TX · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Austin, TX · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Cedar Park, TX · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

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All JobsAgent JobsVirtual Agent JobsVirtual Agent Jobs in Georgetown, TX

Virtual Agent information

See Georgetown, TX salary details

$553

$1.3K

$2.3K

How much do virtual agent jobs pay per week?

As of Aug 12, 2026, the average weekly pay for virtual agent in Georgetown, TX is $1,290.81, according to ZipRecruiter salary data. Most workers in this role earn between $1,080.77 and $1,367.31 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Georgetown, TX? The most popular types of Agent jobs in Georgetown, TX are:
What are popular job titles related to Virtual Agent jobs in Georgetown, TX? For Virtual Agent jobs in Georgetown, TX, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Georgetown, TX look for? The top searched job categories for Virtual Agent jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Virtual Agent jobs? Cities near Georgetown, TX with the most Virtual Agent job openings:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Georgetown, TX as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $67,122 per year, or $32.3 per hour.

Servicenow HRSD ADMIN

E-Solutions

Austin, TX • On-site

$55 - $58/hr

Other

Re-posted 26 days ago

Job description

ServiceNow HRSD Admin

Location: Austin, Texas Onsite Only

Rate: $55-$58/hr

Role Summary

Support the HR Business team in day-to-day HR Service Delivery (HRSD) operations and improvements. Act as the primary liaison with the ServiceNow platform team to scope, design, and deliver HRSD features, case workflows, integrations, and enhancements aligned to HR policies and compliance.

Key Responsibilities

HRSD Operations & Business Support

  • Serve as the HRSD subject matter expert (SME) for HR Business stakeholders—translate HR process needs into platform requirements and configurations.
  • Triage, analyze, and resolve HRSD issues (cases, requests, tasks) and coordinate root-cause fixes.
  • Manage and optimize HR case lifecycle: intake, categorization, assignment, SLAs, escalations, and closure.
  • Maintain and improve HR Knowledge Base (articles, lifecycles, feedback loops) to drive case deflection and self-service adoption.
  • Support HR portals/catalogs, service items, and HR workflows to ensure intuitive employee experience.

Platform Liaison & Delivery

  • Partner with the ServiceNow platform team to deliver enhancements: requirement gathering, backlog grooming, solution design, configuration, testing, and release coordination.
  • Write clear functional specs, user stories, acceptance criteria, and test cases; participate in demos and UAT.
  • Validate platform changes against HR policies, security, compliance, and data privacy (PII/PHI) requirements.
  • Coordinate deployments with change management processes; ensure proper documentation, versioning, and rollback plans.

Configuration & Administration (HRSD)

  • Configure and maintain HR services, HR profiles, lifecycle events, HR case/workflow models, COE definitions, and data models.
  • Administer HRSD security: user/role assignments, entitlements, COE scopes, data segmentation, and HR data access controls.
  • Maintain HR catalog items, forms (UI policies, client scripts), and automation (flows, workflows, decision tables).
  • Monitor platform health for HRSD (queue backlogs, SLAs, performance dashboards, integration errors).

Reporting & Insights

  • Build and maintain HRSD dashboards and reports (volumes, SLA attainment, turnaround time, KPIs).
  • Provide insights and recommendations to reduce case volumes, improve resolution time, and enhance employee experience.

Stakeholder Management & Enablement

  • Act as the point of contact for HR service owners and HR operations leads.
  • Conduct knowledge transfer, training, and playbooks for HR agents and super users.
  • Facilitate workshops for process discovery, continuous improvement, and roadmap planning.
Qualifications

Must-have

  • 3–7 years supporting HR processes and systems, with 2+ years hands-on in ServiceNow HRSD (case management, COEs, lifecycle events, HR services, security).
  • Experience translating business needs into ServiceNow configurations, flows/workflows, and catalog/forms.
  • Strong understanding of HR data privacy, access controls, and compliance requirements.
  • Proficiency in backlog management, user stories, UAT, and change/release management.
  • Strong communication and stakeholder management skills across HR, IT, and InfoSec.

Nice-to-have

  • Exposure to integrations with Workday / SAP SuccessFactors / Oracle HCM (via IntegrationHub, MID Server, APIs).
  • Experience with Knowledge Management, Virtual Agent, Employee Center / EC Pro, and document generation (e.g., DocGen).
  • ServiceNow certifications (e.g., CSA, CAD, HRSD-specific certs), ITIL foundation.
  • Familiarity with analytics/dashboards, performance SLAs, and operational metrics.

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